Job Description
The Renewal Specialist will be responsible for renewing software contracts across Kaseya's MSP customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process.
What you'll do
• Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
• Work closely with Account Management to identify risk factors and support smooth renewal execution
• Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed
• Ensure renewals are accurately documented and properly forecasted
• Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution
• Help improve the renewal process over time to increase retention and reduce churn
• Perform other related duties as assigned
Required Qualifications
• 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
• Direct experience managing or supporting software contract renewals and driving retention outcomes
Preferred Qualifications
• Experience managing subscription or contract renewals end to end
• Strong negotiation and relationship management skills
• Experience working with large and complex books of business
• Demonstrated ability to identify upsell, cross sell or expansion opportunities
• Ability to work in a fast paced environment and manage multiple priorities
• Strong communication skills and ability to collaborate cross functionally
• Strong attention to detail and organizational skills
• Experience using CRM systems such as Salesforce
• Strong problem solving and analytical thinking skills
Why Kaseya
Join a fast growing company transforming the IT industry. At Kaseya you will work in a collaborative environment focused on customer success, retention and revenue growth.
What you'll do
• Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
• Work closely with Account Management to identify risk factors and support smooth renewal execution
• Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed
• Ensure renewals are accurately documented and properly forecasted
• Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution
• Help improve the renewal process over time to increase retention and reduce churn
• Perform other related duties as assigned
Required Qualifications
• 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
• Direct experience managing or supporting software contract renewals and driving retention outcomes
Preferred Qualifications
• Experience managing subscription or contract renewals end to end
• Strong negotiation and relationship management skills
• Experience working with large and complex books of business
• Demonstrated ability to identify upsell, cross sell or expansion opportunities
• Ability to work in a fast paced environment and manage multiple priorities
• Strong communication skills and ability to collaborate cross functionally
• Strong attention to detail and organizational skills
• Experience using CRM systems such as Salesforce
• Strong problem solving and analytical thinking skills
Why Kaseya
Join a fast growing company transforming the IT industry. At Kaseya you will work in a collaborative environment focused on customer success, retention and revenue growth.
💡 Quick Summary
Seeking a career-building opportunity? The Renewal Specialist position is now open for candidates interested in the Customer Care Executive sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
