Job Description
Join the Journey with SIXT Australia – Customer Experience Agent
SIXT is driving a new era of car rental in Australia – and we want you in the driver's seat.
Backed by the trusted NRMA name, SIXT is a premium, global mobility brand bringing world-class service, unbeatable value, and an unforgettable customer experience to Australians. Whether it's compact cars, family SUVs, prestige vehicles, or commercial trucks, thousands of customers choose SIXT every day – and our people are the reason why.
About the Role
As a Customer Experience Agent, you'll be at the heart of our customer journey and a key contributor to our branch performance. You'll combine outstanding service with confident sales conversations, helping customers get the most value from their rental while driving strong commercial results for the business.
You'll bring energy, empathy and a solutions-first mindset to every interaction — identifying customer needs, recommending the right products, and turning everyday rentals into premium experiences.
Your day-to-day will include:
Delivering premium, friendly customer service that builds trust and loyalty
Proactively selling rental upgrades, protection products and add-ons at the counter to meet customer needs and maximise revenue
Confidently explaining products, benefits and value in a clear, customer-focused way
Seamlessly managing rental agreements from start to finish with accuracy and efficiency
Answering enquiries in person, over the phone, and via email
Cleaning and preparing vehicles to the highest presentation standards
Supporting vehicle pick-up and delivery when required
Maintaining a clean, professional and welcoming branch environment
Assisting with admin and operational tasks to support daily targets and KPIs
What We're Looking For
We're not just after experience — we're looking for attitude and a natural sales mindset. If you enjoy engaging with customers, influencing outcomes, and working towards clear targets in a fast-paced environment, we want to hear from you.
Ideally, you'll bring:
Clear, confident communication skills with a strong customer focus
A genuine passion for sales and the ability to convert opportunities into results
A proactive, can-do approach — especially under pressure
Previous experience in retail, hospitality, customer service or sales (preferred)
Strong attention to detail and admin accuracy
A full, unrestricted driver's licence
Solid computer skills
Full Australian working rights
Flexibility to work across a 7-day rotating roster (including weekends)
Why SIXT?
We offer more than just a job — we offer a career with real momentum. At SIXT, performance is recognised and rewarded. You'll receive full training, structured sales coaching, and ongoing support to help you succeed and grow.
You'll also enjoy:
Uncapped bonuses for high-performing sales and service results
Career development opportunities across roles and locations
Elite Club rewards for monthly top performers
Employee discounts — up to 30% off SIXT rentals for you and your family globally
NRMA Group benefits, including lifestyle discounts, wellbeing programs and support
A fun, inclusive and high-energy team where no two days are the same
We're proud of our diverse team and committed to creating a workplace where everyone belongs. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and culturally diverse groups.
SIXT is driving a new era of car rental in Australia – and we want you in the driver's seat.
Backed by the trusted NRMA name, SIXT is a premium, global mobility brand bringing world-class service, unbeatable value, and an unforgettable customer experience to Australians. Whether it's compact cars, family SUVs, prestige vehicles, or commercial trucks, thousands of customers choose SIXT every day – and our people are the reason why.
About the Role
As a Customer Experience Agent, you'll be at the heart of our customer journey and a key contributor to our branch performance. You'll combine outstanding service with confident sales conversations, helping customers get the most value from their rental while driving strong commercial results for the business.
You'll bring energy, empathy and a solutions-first mindset to every interaction — identifying customer needs, recommending the right products, and turning everyday rentals into premium experiences.
Your day-to-day will include:
Delivering premium, friendly customer service that builds trust and loyalty
Proactively selling rental upgrades, protection products and add-ons at the counter to meet customer needs and maximise revenue
Confidently explaining products, benefits and value in a clear, customer-focused way
Seamlessly managing rental agreements from start to finish with accuracy and efficiency
Answering enquiries in person, over the phone, and via email
Cleaning and preparing vehicles to the highest presentation standards
Supporting vehicle pick-up and delivery when required
Maintaining a clean, professional and welcoming branch environment
Assisting with admin and operational tasks to support daily targets and KPIs
What We're Looking For
We're not just after experience — we're looking for attitude and a natural sales mindset. If you enjoy engaging with customers, influencing outcomes, and working towards clear targets in a fast-paced environment, we want to hear from you.
Ideally, you'll bring:
Clear, confident communication skills with a strong customer focus
A genuine passion for sales and the ability to convert opportunities into results
A proactive, can-do approach — especially under pressure
Previous experience in retail, hospitality, customer service or sales (preferred)
Strong attention to detail and admin accuracy
A full, unrestricted driver's licence
Solid computer skills
Full Australian working rights
Flexibility to work across a 7-day rotating roster (including weekends)
Why SIXT?
We offer more than just a job — we offer a career with real momentum. At SIXT, performance is recognised and rewarded. You'll receive full training, structured sales coaching, and ongoing support to help you succeed and grow.
You'll also enjoy:
Uncapped bonuses for high-performing sales and service results
Career development opportunities across roles and locations
Elite Club rewards for monthly top performers
Employee discounts — up to 30% off SIXT rentals for you and your family globally
NRMA Group benefits, including lifestyle discounts, wellbeing programs and support
A fun, inclusive and high-energy team where no two days are the same
We're proud of our diverse team and committed to creating a workplace where everyone belongs. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and culturally diverse groups.
💡 Quick Summary
Seeking a career-building opportunity? The Rental Operations Agent - Footscray position is now open for candidates interested in the Customer Care sector. This role in Footscray offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
