Rental Operations Executive

Job description
Multifleet Vehicle Management Ltd is a fleet management company that has seen exponential growth over the last 11 years. The business now manages some 32,000 vehicles the length and breadth of the UK, and is a FN50 leasing company, with a funded fleet of over 1,000 vehicles.

Significant systems investment has positioned the business as one of the most forward thinking, advanced fleet solution providers in the UK.

Exciting plans are afoot, with new products, services and award winning online systems. A particular area that has expanded significantly is our corporate vehicle hire operation – and we now supply in excess of 300,000 hire days to corporate customers.

To help with this growth and prepare the business for further expansion, we are inviting applications for the position of Rental Operations Executive.

Reporting to the Rental Operations Manager, this is an exciting opportunity for a confident, performance driven individual to join a young, vibrant organisation leading change in the fleet industry.

Job Description

The successful individual will play a vital role in our expanding rental operations team, and will be responsible for helping our busy rental program, along with carrying out other operational duties to support colleagues in maintenance, logistics and support.

The rental team support over 100 customers requiring both short and long term hire vehicles. The successful individual will be required to asses each request, and present it to a supplier that best meets the needs of the customer request. This could be based on price, location or type of vehicle offered.

The role will consist of:

· Placing rental bookings for cars, vans and HGV’s with a wide variety of suppliers across the UK.

· Liaising with customers to resolve queries quickly

· Developing relationships with both clients and suppliers to ensure business growth

· Handling vehicle-related administration to include fines/damage etc

· Management of rental platform (Epyx 1-Link and own systems)

· Supporting maintenance control team with downtime management / rental support

· Acting as point of escalation for customer service across the business

· Managing the business wide customer service systems

· Working with colleagues to strengthen and develop relationships with our suppliers

The Candidate

The successful candidate would benefit from industry experience (in particular commercial & specialist vehicles), although this is not essential and will have the following skills:

· Excellent communication skills, specifically email etiquette

· A clear, confident and articulate telephone manner

· Attention to detail, both written and verbal

· Previous experience in a customer facing role or administrative role

· Ability to work under pressure in a fast-moving environment

· Excellent Organisation Skills

· You will be confident with a positive approach

· Ideally have experience of truck, van and car rental industry

Working at Multifleet

Multifleet is based in Henley In Arden, Warwickshire, a beautiful market town which offers an easy commute from Birmingham, Solihull, Redditch, Straford Upon Avon and surrounding areas.

The working environment is truly unique and is intended to encourage teamwork and creativity. Lunchtimes can be spent perusing the local shops, taking a country walk, enjoying a game of pool with colleagues, or playing one of our arcade machines!

If you like cars or motorsport, you will love this environment – especially our association with Aston Martin works driver and 3 times Le Mans winner Darren Turner.

You will find the team at Multifleet are warm and welcoming, with a “work hard, play hard” ethos across all departments.

The company is offering a competitive base salary, pension and benefits which add up to an attractive remuneration package for the right candidate.