Job Description
Full job description
Initial salary will be $17/hr during initial two-month orientation and training, increased commensurate with experience and ability upon successful completion of training. Sales commissions and store performance bonuses also available
Are you looking for a dynamic career path with a rapidly growing company?
Since 2009, UBREAKIFIX has grown to over 700 stores across the U.S. and Puerto Rico and we’re currently looking for new members to join our team! Are you tech-savvy? Do you enjoy working with smartphones, tablets and/or computer hardware? Come join one of the largest and most reputable electronics repair companies in the US.
Job Description
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience a plus, but not required. Good customer service and sales skills required.
Tasks and Responsibilities:
Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store
Upsell customers on services, accessories, and connected home protection plan
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
Basic Qualifications
Outstanding customer service skills
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well in team environment
Ability to work flexible hours, including weekends and holidays
High school diploma or GED
Preferred Qualifications
Previous phone and/or computer repair experience (previous uBreakiFix experience highly preferred)
A+ Certification
Wise Certification*
Apple Certified Macintosh Technician (ACMT)
Experience repairing electronics, smartphones, PC/MACs, and game consoles
Technical degree or certification in Electronics or Consumer Electronics
Previous experience working at retail electronics store or phone carrier store
Spanish proficiency a plus
*Wise certification will be provided by UBREAKIFIX once hired, but is preferred prior to employment.
UBREAKIFIX is an equal opportunity employer M/F/D/V
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
401(k)
On-the-job training
Work Location: In person
Initial salary will be $17/hr during initial two-month orientation and training, increased commensurate with experience and ability upon successful completion of training. Sales commissions and store performance bonuses also available
Are you looking for a dynamic career path with a rapidly growing company?
Since 2009, UBREAKIFIX has grown to over 700 stores across the U.S. and Puerto Rico and we’re currently looking for new members to join our team! Are you tech-savvy? Do you enjoy working with smartphones, tablets and/or computer hardware? Come join one of the largest and most reputable electronics repair companies in the US.
Job Description
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience a plus, but not required. Good customer service and sales skills required.
Tasks and Responsibilities:
Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store
Upsell customers on services, accessories, and connected home protection plan
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
Basic Qualifications
Outstanding customer service skills
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well in team environment
Ability to work flexible hours, including weekends and holidays
High school diploma or GED
Preferred Qualifications
Previous phone and/or computer repair experience (previous uBreakiFix experience highly preferred)
A+ Certification
Wise Certification*
Apple Certified Macintosh Technician (ACMT)
Experience repairing electronics, smartphones, PC/MACs, and game consoles
Technical degree or certification in Electronics or Consumer Electronics
Previous experience working at retail electronics store or phone carrier store
Spanish proficiency a plus
*Wise certification will be provided by UBREAKIFIX once hired, but is preferred prior to employment.
UBREAKIFIX is an equal opportunity employer M/F/D/V
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
401(k)
On-the-job training
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Repair Technician (Phones, Computers) position is now open for candidates interested in the Technician Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
