Job Description
Job Description
Te Whiwhinga mahi | The opportunity
Join us in shaping a safe, supportive, and engaging living and learning environment for our university students.
We are seeking a highly organised and professional individual to join our Student Accommodation team as a Resident Coordinator | Kairuruku Wharenoho, based in central Auckland/Grafton (Waipārūrū Hall).
This unique and varied role balances student welfare with operational management, focusing on the emotional, physical, and academic wellbeing of all residents.
Reporting to the Resident Manager, you will take primary responsibility for three core areas while supporting broader hall operations as required:
Pastoral Care & Leadership: Hold direct line leadership responsibility for the management, supervision, and development of our part-time Resident Adviser (RA) team, including performance support, coaching, and day-to-day guidance. You will provide frontline pastoral leadership to residents, responding to welfare concerns and escalating serious issues in line with Hall processes.
Administration & Operations: Deliver crucial administrative support, including purchasing, financial reconciliation, email management, and overseeing frontline customer care (e.g. check-in/out and key management). You will also manage operational tasks such as monitoring contractor services and conducting building checks.
Community Engagement: Promote a positive residential culture that is inclusive, respectful, and connected. In partnership with the Resident Manager and key staff, you will support the planning and delivery of student events and initiatives that strengthen student engagement and belonging.
Hours of work: Sunday to Thursday, 14:30 to 22:30 (2:30 PM to 10:30 PM). At times, you will be required to work outside of these hours to support key residential and accommodation events, with advance notice provided.
This is a full-time (37.5 hours per week), permanent position. The salary range for this role is $62,000 to $72,000, negotiable depending on skills and experience.
A full description of the duties and the role is provided in the position description linked HERE.
He kōrero mōu | About you
As a key member of our frontline Accommodation service, you will be friendly, empathetic, and dedicated to providing excellent customer service. Ideally, you will have first-hand experience of living in a hall of residence as a student.
Your application will stand out if you have worked within similar educational or support environments.
We are seeking a team player with supervisory or mentoring experience and a warm, open communication style. High personal integrity is essential to uphold respectful standards in a diverse community while maintaining strict professional boundaries. You must be experienced in multifaceted roles, with previous involvement in event planning and operations, and demonstrate a willingness to take the initiative and embrace new learning.
Do you work best in the evenings and enjoy a slower start to the morning? This role is perfect for a "night owl," as you will be working afternoon-to-evening shifts, including weekend on-call duties (on a rotating basis, approximately one week in three).
E rapua ana mātou | We are seeking
A tertiary qualification in a relevant field (or equivalent professional experience), ideally complemented by experience living in student accommodation.
Up to five years of experience in business support and/or event management, including 1–2 years in a complex support role.
Proven leadership experience, including the ability to supervise, coach, and support staff performance.
Demonstrated problem-solving skills and the ability to think on your feet.
Highly developed interpersonal and communication skills with a confident, level-headed personality.
A full, clean driver’s licence (as some driving will be required).
Ngā āhuatanga kei a mātou | What we offer
Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university. We employ more than 5,400 academic and professional staff to support over 41,000 students, making us one of the country's largest employers.
We cultivate an environment that supports your growth and rewards excellence with a range of staff benefits, including:
Competitive salary and five weeks of annual leave.
Superannuation/KiwiSaver matching up to 6.75%.
Leading and inclusive parental leave options.
Career development programmes and onsite amenity discounts.
Me pēhea te tuku tono | How to apply
Please submit your application online by the closing date of Sunday, 01 March 2026. Your application should include:
A brief Cover Letter explaining why you're interested in this role and how your skills match the requirements.
Your updated CV.
Please note that we do not accept email applications.
For a confidential discussion, you are welcome to contact Robbie Morrish (Resident Manager) via robert.morrish@auckland.ac.nz
#LI-DNI
Additional Information
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
Te Whiwhinga mahi | The opportunity
Join us in shaping a safe, supportive, and engaging living and learning environment for our university students.
We are seeking a highly organised and professional individual to join our Student Accommodation team as a Resident Coordinator | Kairuruku Wharenoho, based in central Auckland/Grafton (Waipārūrū Hall).
This unique and varied role balances student welfare with operational management, focusing on the emotional, physical, and academic wellbeing of all residents.
Reporting to the Resident Manager, you will take primary responsibility for three core areas while supporting broader hall operations as required:
Pastoral Care & Leadership: Hold direct line leadership responsibility for the management, supervision, and development of our part-time Resident Adviser (RA) team, including performance support, coaching, and day-to-day guidance. You will provide frontline pastoral leadership to residents, responding to welfare concerns and escalating serious issues in line with Hall processes.
Administration & Operations: Deliver crucial administrative support, including purchasing, financial reconciliation, email management, and overseeing frontline customer care (e.g. check-in/out and key management). You will also manage operational tasks such as monitoring contractor services and conducting building checks.
Community Engagement: Promote a positive residential culture that is inclusive, respectful, and connected. In partnership with the Resident Manager and key staff, you will support the planning and delivery of student events and initiatives that strengthen student engagement and belonging.
Hours of work: Sunday to Thursday, 14:30 to 22:30 (2:30 PM to 10:30 PM). At times, you will be required to work outside of these hours to support key residential and accommodation events, with advance notice provided.
This is a full-time (37.5 hours per week), permanent position. The salary range for this role is $62,000 to $72,000, negotiable depending on skills and experience.
A full description of the duties and the role is provided in the position description linked HERE.
He kōrero mōu | About you
As a key member of our frontline Accommodation service, you will be friendly, empathetic, and dedicated to providing excellent customer service. Ideally, you will have first-hand experience of living in a hall of residence as a student.
Your application will stand out if you have worked within similar educational or support environments.
We are seeking a team player with supervisory or mentoring experience and a warm, open communication style. High personal integrity is essential to uphold respectful standards in a diverse community while maintaining strict professional boundaries. You must be experienced in multifaceted roles, with previous involvement in event planning and operations, and demonstrate a willingness to take the initiative and embrace new learning.
Do you work best in the evenings and enjoy a slower start to the morning? This role is perfect for a "night owl," as you will be working afternoon-to-evening shifts, including weekend on-call duties (on a rotating basis, approximately one week in three).
E rapua ana mātou | We are seeking
A tertiary qualification in a relevant field (or equivalent professional experience), ideally complemented by experience living in student accommodation.
Up to five years of experience in business support and/or event management, including 1–2 years in a complex support role.
Proven leadership experience, including the ability to supervise, coach, and support staff performance.
Demonstrated problem-solving skills and the ability to think on your feet.
Highly developed interpersonal and communication skills with a confident, level-headed personality.
A full, clean driver’s licence (as some driving will be required).
Ngā āhuatanga kei a mātou | What we offer
Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university. We employ more than 5,400 academic and professional staff to support over 41,000 students, making us one of the country's largest employers.
We cultivate an environment that supports your growth and rewards excellence with a range of staff benefits, including:
Competitive salary and five weeks of annual leave.
Superannuation/KiwiSaver matching up to 6.75%.
Leading and inclusive parental leave options.
Career development programmes and onsite amenity discounts.
Me pēhea te tuku tono | How to apply
Please submit your application online by the closing date of Sunday, 01 March 2026. Your application should include:
A brief Cover Letter explaining why you're interested in this role and how your skills match the requirements.
Your updated CV.
Please note that we do not accept email applications.
For a confidential discussion, you are welcome to contact Robbie Morrish (Resident Manager) via robert.morrish@auckland.ac.nz
#LI-DNI
Additional Information
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
💡 Quick Summary
Seeking a career-building opportunity? The Resident Coordinator - Student Accommodation position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
