Job Description
Bilingual Customer Service Specialist (Spanish) PT
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Miami, FL, United States
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Update location
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Alivi
Remote Call Center - Bilingual (English & Spanish) CSR
Alivi · Miami, FL, United States · via ZipRecruiter
15 hours ago
$16.50 an hour
Full–time
No Degree Mentioned
Apply directly on ZipRecruiter
Apply on WhatJobs
Apply directly on TheJobNetwork
Apply directly on MiamiJobs
Apply on Jobilize
Apply on Remote Fetch Job Board
Apply on Learn4Good
Job highlights
Identified by Google from the original job post
Qualifications
Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
Must be able to sit for 8 hours or more a day
Must be able to wear a headset for a minimum of 8 hours a day
14 more items(s)
Benefits
Pay rate: starting at $16.50 per hour
Responsibilities
Training Schedules: 8:00AM - 4:30PM Est Monday - Friday
Potential production shift between the hours of: 08:00AM - 6:00PM EST
An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits
16 more items(s)
Job description
Pay rate: starting at $16.50 per hour
Start date: June 03, 2026
Training Schedules: 8:00AM - 4:30PM Est Monday - Friday.
Potential production shift between the hours of: 08:00AM - 6:00PM EST
JOB SUMMARY:
An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. This role is an important part of our commitment to the happier and healthier life of our members.
DUTIES & RESPONSIBILITIES:
• Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.
• Actively listen and respond quickly and professionally to all customer calls.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.
• Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.
• Complete and sign all compliance courses.
REQUIREMENTS & QUALIFICATIONS:
• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• Must be able to sit for 8 hours or more a day.
• Must be able to wear a headset for a minimum of 8 hours a day.
• Excellent written, communication and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s.
• CSRs are required to be on camera during all training and meeting sessions
• Must be able to adapt to high and a fast-paced call volume.
• CSR’s must comply to attendance and punctuality expectations (PTO Policy).
• CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
• Fully bilingual: English/Spanish only.
• BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed.
COMPETENCIES:
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands. Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
HOW WE BEHAVE: OUR CORE VALUES:
• Collaborative - We are friendly, and always ready to lend a hand; We are humble, and willing to admit mistakes; We trust our team and use respectful conflict to make decisions.
• Entrepreneurial – We are personally committed, and hunger for Alivi’s success; We show passion and do more with what we have; We don’t give up, and always find ways to get the job done.
• Dynamic – We gladly welcome change; We are smart, and challenge how things are done; We adapt quickly, and readily embrace new roles, and projects.
As part of our candidate selection process, we ask you to complete a cultural fit assessment (link below)
https://take.webava.com/assessment/ava/Alivi-AVA-Completion
KEY PERFORMANCE INDICATORS:
KPI Goal Description
• Customer Satisfaction Score (CSAT)≥ 95%Measures customer satisfaction from post call surveys.
• Calls Per Hour (CPH)≥ 8.5Average number of calls handled by the agent per hour logged in
• Average Handle Time (AHT)Within 5 minutes Total time spent per customer interaction (talk + hold + wrap-up).
• Occupancy %≥ 80%Percentage of time agent was servicing calls and/or available to service calls
• Call Quality Score≥ 95%Based on QA reviews for professionalism, accuracy, and adherence to script.
• Adherence to Schedule≥ 92%Measures how well agents follow their assigned shifts and breaks.
• Attendance Rate≥ 98%Tracks presence and punctuality during scheduled hours. Unplanned occurrences are tracked using a rolling 6 month point system.
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TJX Companies
Retail Department Supervisor Now Hiring
TJX Companies · Miami, FL, United States · via Careers At TJX Companies - TJX
6 hours ago
Full–time
No Degree Mentioned
Apply on Careers At TJX Companies - TJX
Apply directly on Indeed
Apply directly on Monster
Apply directly on ZipRecruiter
Apply on Jooble
Apply on LinkedIn
Apply directly on Glassdoor
Apply directly on CareerBuilder
Job highlights
Identified by Google from the original job post
Qualifications
Able to work a flexible schedule, including nights and weekends
Superior communication and organizational skills with attention to detail
Capable of multi-tasking
5 more items(s)
Benefits
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses
Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance
All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time
2 more items(s)
Responsibilities
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team
Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store
Role models exceptional customer service
20 more items(s)
Job description
Homesense
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor
• Trains and mentors Associates on established merchandising and processing principles
• Ensures merchandise is properly tagged, hung, secured, and coded
• Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
• Ensures Associates complete tasks and activities according to store plan; prioritizes as needed
Sherwin-Williams
Miami Beach, FL, United States
via Indeed
8 hours ago
Part-time
ADVANCE TECHNICIAN
AutoNation
Miami, FL, United States
via Indeed
10 hours ago
Full–time
Event Marketing Assistant
FF Inc
Miami, FL, United States
via LinkedIn
18 hours ago
$50K–$65K a year
Full–time
Account Manager, Spanish Speaking
OpenTable
Miami, FL, United States
via Startup Jobs
7 hours ago
Full–time
Remote Call Center - Bilingual (English & Spanish) CSR
Alivi
Miami, FL, United States
via ZipRecruiter
15 hours ago
$16.50 an hour
Full–time
Retail Department Supervisor Now Hiring
TJX Companies
Miami, FL, United States
via Careers At TJX Companies - TJX
6 hours ago
Full–time
S
HUMAN RESOURCE MANAGEMENT INTERNSHIP
State of Florida
Miami, FL, United States
via State Of Florida Jobs
23 hours ago
Internship
Licensed Health and Life Agent - Field-Based Position
Empower Financial Group of America
Miami, FL, United States
via ZipRecruiter
22 hours ago
Full–time
Associate Account Manager
Dexian
Fort Lauderdale, FL, United States
via LinkedIn
18 hours ago
$46K–$56K a year
Full–time
India
Alwar, Rajasthan - Based on your past activity
Update location
Dark theme: on
Help
Feedback
Privacy
Terms
Alivi
Remote Call Center - Bilingual (English & Spanish) CSR
Alivi · Miami, FL, United States · via ZipRecruiter
15 hours ago
$16.50 an hour
Full–time
No Degree Mentioned
Apply directly on ZipRecruiter
Apply on WhatJobs
Apply directly on TheJobNetwork
Apply directly on MiamiJobs
Apply on Jobilize
Apply on Remote Fetch Job Board
Apply on Learn4Good
Job highlights
Identified by Google from the original job post
Qualifications
Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
Must be able to sit for 8 hours or more a day
Must be able to wear a headset for a minimum of 8 hours a day
14 more items(s)
Benefits
Pay rate: starting at $16.50 per hour
Responsibilities
Training Schedules: 8:00AM - 4:30PM Est Monday - Friday
Potential production shift between the hours of: 08:00AM - 6:00PM EST
An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits
16 more items(s)
Job description
Pay rate: starting at $16.50 per hour
Start date: June 03, 2026
Training Schedules: 8:00AM - 4:30PM Est Monday - Friday.
Potential production shift between the hours of: 08:00AM - 6:00PM EST
JOB SUMMARY:
An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. This role is an important part of our commitment to the happier and healthier life of our members.
DUTIES & RESPONSIBILITIES:
• Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.
• Actively listen and respond quickly and professionally to all customer calls.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.
• Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.
• Complete and sign all compliance courses.
REQUIREMENTS & QUALIFICATIONS:
• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• Must be able to sit for 8 hours or more a day.
• Must be able to wear a headset for a minimum of 8 hours a day.
• Excellent written, communication and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s.
• CSRs are required to be on camera during all training and meeting sessions
• Must be able to adapt to high and a fast-paced call volume.
• CSR’s must comply to attendance and punctuality expectations (PTO Policy).
• CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
• Fully bilingual: English/Spanish only.
• BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed.
COMPETENCIES:
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands. Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
HOW WE BEHAVE: OUR CORE VALUES:
• Collaborative - We are friendly, and always ready to lend a hand; We are humble, and willing to admit mistakes; We trust our team and use respectful conflict to make decisions.
• Entrepreneurial – We are personally committed, and hunger for Alivi’s success; We show passion and do more with what we have; We don’t give up, and always find ways to get the job done.
• Dynamic – We gladly welcome change; We are smart, and challenge how things are done; We adapt quickly, and readily embrace new roles, and projects.
As part of our candidate selection process, we ask you to complete a cultural fit assessment (link below)
https://take.webava.com/assessment/ava/Alivi-AVA-Completion
KEY PERFORMANCE INDICATORS:
KPI Goal Description
• Customer Satisfaction Score (CSAT)≥ 95%Measures customer satisfaction from post call surveys.
• Calls Per Hour (CPH)≥ 8.5Average number of calls handled by the agent per hour logged in
• Average Handle Time (AHT)Within 5 minutes Total time spent per customer interaction (talk + hold + wrap-up).
• Occupancy %≥ 80%Percentage of time agent was servicing calls and/or available to service calls
• Call Quality Score≥ 95%Based on QA reviews for professionalism, accuracy, and adherence to script.
• Adherence to Schedule≥ 92%Measures how well agents follow their assigned shifts and breaks.
• Attendance Rate≥ 98%Tracks presence and punctuality during scheduled hours. Unplanned occurrences are tracked using a rolling 6 month point system.
Powered by JazzHR
wOLkqto5N1
Report this listing
More jobs at Alivi
See web results for Alivi
TJX Companies
Retail Department Supervisor Now Hiring
TJX Companies · Miami, FL, United States · via Careers At TJX Companies - TJX
6 hours ago
Full–time
No Degree Mentioned
Apply on Careers At TJX Companies - TJX
Apply directly on Indeed
Apply directly on Monster
Apply directly on ZipRecruiter
Apply on Jooble
Apply on LinkedIn
Apply directly on Glassdoor
Apply directly on CareerBuilder
Job highlights
Identified by Google from the original job post
Qualifications
Able to work a flexible schedule, including nights and weekends
Superior communication and organizational skills with attention to detail
Capable of multi-tasking
5 more items(s)
Benefits
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses
Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance
All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time
2 more items(s)
Responsibilities
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team
Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store
Role models exceptional customer service
20 more items(s)
Job description
Homesense
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor
• Trains and mentors Associates on established merchandising and processing principles
• Ensures merchandise is properly tagged, hung, secured, and coded
• Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
• Ensures Associates complete tasks and activities according to store plan; prioritizes as needed
💡 Quick Summary
Seeking a career-building opportunity? The Retail Department Supervisor Now Hiring position is now open for candidates interested in the Customer Care Executive sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
