Retail HR Manager USA

The Company

The eye is a work of art.

At Iris Galerie, we celebrate with our guests its astonishing and singular beauty, sharing the deep emotions it evokes.

Whether alone, with your partner or family, we offer an immersive guest experience, transforming your eyes into your own work of art or piece of jewellery.

An international company with a network of over 200 galleries opened in just 4 years, the US is our largest and fastest growing market. Our head office for North America is located in Toronto and we are looking a HR Manager for the US market only.

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Role Title: Retail HR Manager – US

Role Grade: Management

Location: Remote (WFH)

Reporting to: General Manager – North America

Key Relationships:

Internal: Head of US Sales, Management Group, Gallery Managers,

Sales Advisors, HR Canada, HR HQ (Paris based), Payroll

External: Supply & Agency partners

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Purpose & Objectives

A newly created position, the Retail HR Manager will play a pivotal role in the next phase of the company’s development, managing HR functions across our US retail operations and fast-growing network of galleries (currently 25 galleries and c.100 employees).

The key objectives associated with the role are:

Talent Acquisition & Recruitment:

The effective and timely recruitment of the best talent available.

HR Policies & Procedures:
Develop and implement in accordance with company guidelines and legislative regulations.

Onboarding:

Ensuring new employees are equipped with the knowledge and skills to thrive and succeed.

Employee Retention:

Keeping high performing talent for the long term, whilst reducing employee churn.

Work Culture

Supporting a positive, ‘employee first’ work culture, resulting in motivated, passionate and committed employees, who perform better.

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Key Responsibilities

· Developing and implementing all necessary HR policies relevant to our company and business.

· Manage the end-to-end recruitment process for retail staff, ensuring timely and effective hiring, aligned with our culture and brand values.

· Organizing recruitment programmes in line with retail openings, seasonal and operational requirements.

· Leading the onboarding and training programmes of new hires.

· Provide professional generalist HR advice and coaching to Gallery Managers.

· Manage employee relations, addressing concerns, resolving conflicts, and promoting a positive, high-performance work culture.

· Overseeing the company’s Performance Management process.

· Monitor and address employee satisfaction and engagement, implementing initiatives to enhance the workplace experience.

· Setting and reviewing pay structures and employee perks and benefits.

· Ensure the company’s employment policies and procedures comply with all necessary legislation and regulations.

· Handling disciplinary processes and formal grievances.

· Maintaining employee records.

· Administer employee benefits and ensure compliance with legal requirements.

· HR Reporting, including costs per hire, attendance, time-keeping and sick leave and employee turnover rates.

· Assessing the need for training and designing and implementing training programs accordingly.

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Deliverables & Measures of Success

· Recruitment - streamlined and effective recruitment strategies.

· Employee Development – providing training and development opportunities.

· Performance Management – enhancing productivity.

· Staff Churn – improving employee retention and reducing turnover.

· Employee Relations - managing grievances, conflict resolution, and workplace culture.

· Compliance & Risk Management - adherence to labor laws and company policies.

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Essential Competencies, Knowledge & Experience

· Proven experience as an HR Manager in a retail environment in the United States

· Preferred bachelor’s degree in human resources, or related field.

· Strong knowledge of HR policies, procedures, and best practices.

· Experience in recruitment, onboarding, and talent management.

· Operationally strong, with the ability to project manage multiple HR deliverables.

· A solid understanding of the key principles of employment law.

· Ability to work independently and collaboratively in a dynamic yet remote environment.

· Excellent organisational skills and the ability to multitask.

· Excellent interpersonal and communication skills.

· The ability to remain calm in stressful situations including during disciplinary hearings or staff conflicts.

· Solid ethics and morals and sound judgement.

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Pay: $54,000.00 per year

Benefits:

Dental care
Extended health care
Work Location: Hybrid remote in Toronto, ON M4N 3N1

 
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