Job Description
Gold Coast, QLD, Australia
Full time
About Suzanne Grae
At Suzanne Grae, we’re committed to making fashion easy for every-body. Since our first store opened in 1968, Suzanne Grae has grown to become a household name, clothing generations of women across Australia.
As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency. Our commitment to sustainability and social impact benefits everyone—from our team to our customers, and our suppliers. We are a part of a close-knit fashion family with the heartfelt intention of making a meaningful difference in the lives of all Australian women.
About the Role:
As a Store Manager, you’ll play a pivotal role in achieving sales targets, managing daily operations and delivering exceptional customer experiences. You’ll lead by example, mentor and coach your team and ensure operational excellence across stock management, visual merchandising and compliance.
If you thrive in a fast-paced environment, possess strong leadership skills and have a customer-first mindset, this is your chance to make a real impact!
As Store Manager, your role involves:
Lead, mentor, and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
Oversee and implement effective stock management practices and execute visual merchandising standards that align with the brand's direction.
Manage all store administrative tasks, including payroll, banking, and creating efficient rosters.
Recruit, onboard, and train team members while cultivating a positive and supportive work environment.
Handle customer complaints and inquiries, ensuring excellent service and building lasting customer relationships.
Maintain compliance with company policies and procedures to ensure smooth and efficient store operations.
Why work for Suzanne Grae?
When it comes to making people feel great, we don’t stop with our customers. Here’s why you should choose a career at Suzanne Grae and join a team that celebrates your individuality and passion for fashion:
Join a Certified B Corporation and become a member of a dynamic and purpose-driven company.
Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP)
Participate in our long-standing community partnership program with the Women’s Community Shelters.
Join a supportive team that values collaboration, creativity, diversity and growth.
We also offer some amazing benefits, including:
Work life balance with a 3-day weekend on a fortnightly, full-time, rotating roster and no Sunday shifts.
Our comprehensive online learning program followed by instore training with your Business Manager.
Access to Management Development Programs for fantastic career pathways to the Sussan Group business.
Wellness Leave – 2 additional paid days of leave per year to focus on your health and wellbeing.
Generous 50% team member discount on Suzanne Grae product.
Opportunity to achieve monthly and seasonal bonuses.
Discounted private health insurance through Medibank Private.
If this opportunity aligns with your skills and aspirations, we would love to connect with you.
The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.
Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.
Want to know more? Follow us on Linked In, Instagram and Facebook.
Full time
About Suzanne Grae
At Suzanne Grae, we’re committed to making fashion easy for every-body. Since our first store opened in 1968, Suzanne Grae has grown to become a household name, clothing generations of women across Australia.
As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency. Our commitment to sustainability and social impact benefits everyone—from our team to our customers, and our suppliers. We are a part of a close-knit fashion family with the heartfelt intention of making a meaningful difference in the lives of all Australian women.
About the Role:
As a Store Manager, you’ll play a pivotal role in achieving sales targets, managing daily operations and delivering exceptional customer experiences. You’ll lead by example, mentor and coach your team and ensure operational excellence across stock management, visual merchandising and compliance.
If you thrive in a fast-paced environment, possess strong leadership skills and have a customer-first mindset, this is your chance to make a real impact!
As Store Manager, your role involves:
Lead, mentor, and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.
Oversee and implement effective stock management practices and execute visual merchandising standards that align with the brand's direction.
Manage all store administrative tasks, including payroll, banking, and creating efficient rosters.
Recruit, onboard, and train team members while cultivating a positive and supportive work environment.
Handle customer complaints and inquiries, ensuring excellent service and building lasting customer relationships.
Maintain compliance with company policies and procedures to ensure smooth and efficient store operations.
Why work for Suzanne Grae?
When it comes to making people feel great, we don’t stop with our customers. Here’s why you should choose a career at Suzanne Grae and join a team that celebrates your individuality and passion for fashion:
Join a Certified B Corporation and become a member of a dynamic and purpose-driven company.
Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP)
Participate in our long-standing community partnership program with the Women’s Community Shelters.
Join a supportive team that values collaboration, creativity, diversity and growth.
We also offer some amazing benefits, including:
Work life balance with a 3-day weekend on a fortnightly, full-time, rotating roster and no Sunday shifts.
Our comprehensive online learning program followed by instore training with your Business Manager.
Access to Management Development Programs for fantastic career pathways to the Sussan Group business.
Wellness Leave – 2 additional paid days of leave per year to focus on your health and wellbeing.
Generous 50% team member discount on Suzanne Grae product.
Opportunity to achieve monthly and seasonal bonuses.
Discounted private health insurance through Medibank Private.
If this opportunity aligns with your skills and aspirations, we would love to connect with you.
The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.
Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.
Want to know more? Follow us on Linked In, Instagram and Facebook.
💡 Quick Summary
Seeking a career-building opportunity? The Retail Store Manager - Burleigh Heads, QLD position is now open for candidates interested in the Customer Care sector. This role in Gold Coast offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
