Retention Specialist

MAYDAY is thrilled to announce multiple openings for Retention Specialists at a renowned, fast-expanding insurance company in Parramatta.

Join them in upholding exceptional customer care legacy and play a pivotal role in delighting our valued members. Your contribution will be integral to maintaining a fantastic reputation and making a positive impact on customers' lives. Don't miss this opportunity to be a part of a dynamic team!

What's in it for you?

Fantastic starting remuneration - $61,4+3 + super
Must be able to start Monday 2 September
Interviews will be held Tuesday 6 August
Based in Paramatta and close to the train station
The opportunity to progress and grow within a supportive and collaborative company
Work with a supportive and social team
Beautiful modern offices in Parramatta for when you are in the office
Extensive training and continued ongoing support to help you excel in your new role
Work for a fantastic, well-known Australian brand that truly values its people
Monday - Friday fixed shifts between 8:00am - 6:00pm
Permanent role so you can have stability in your career!
Your outstanding customer service will be recognised and celebrated with various incentives
Company benefits include 50% subsidy on private health insurance, learning and development opportunities, 18 weeks Parental Leave for all new parents and mental health and well being programs
Social environment with lots of events and activities
Work from home flexibilities

What will you be doing?

Handle outbound and inbound calls to promote the company's products and services. As a Retention Specialist your primary goal is to retain existing members who have expressed intentions to cancel their membership and to regain those members who have previously left.
Deliver first call resolution and endeavor to resolve all member enquiries efficiently, and in a professional manner
Liaising with internal and external stakeholders and health professionals regarding insurance policies
Provide a consultative approach while problem solving to find a resolution which works for both the business and the customer

What experience are we looking for?

Previous experience within customer service – any type of industry
Great communication skills and an ambition to provide the best customer service possible!
Strong knowledge of Microsoft office suite useful
Full working rights in Australia

Australia
New South Wales
Harris Park Show on map Get directions