Job Description
The Operations Dispatch Clerk performs routine, but somewhat varied clerical duties in accordance with standard procedures under general supervision. Work requires knowledge of everyday operations on Park, special events, and the ability to act as central dispatch during emergency situations. In the off-peak time frame, this position will assist in the Call Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
Responsible for recording all hourly attendance counts from attractions; maintain and file safety department logs and checklists.
Listen to radio traffic and record in daily log.
Monitor weather radar, listen to weather radio, and dispatch information promptly to Park Duty Managers and team members.
Dispatch all emergencies and updates to park Duty Managers and/or park PD.
Generate the Daily Adventure Plan, nightly reports, memorandums, and other typed documents.
Respond to routine and non-routine inquiries; refer unusual or complex inquiries to supervisor.
Provide general information by phone or in person to guests and team members.
Perform a variety of routine clerical duties such as answering the phone, scanning and storing documents, copying, and assembling materials
All other duties as assigned
SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must read, write, and speak the English language.
Must be at least 18 years old.
Must have the ability to work days, nights, weekdays, weekends, and holidays.
Must have knowledge of modern office methods and procedures, technology, and office equipment.
Must have a good working knowledge of Microsoft Office Suite software.
Must have the ability to type 40 wpm.
Must have the ability to understand radar maps for approaching inclement weather that could affect park operations
Must have knowledge of proper grammar usage, punctuation usage, spelling, style and format.
Must have the ability to maintain a good working relationship with co-workers and the general public.
Must have the ability to use good judgment and at times make decisions quickly.
Must have the ability to multi-task and work well under pressure
Must be detail oriented.
Must have the ability to learn and recognize organizational charts for use in the scope of authority.
EDUCATION and/or EXPERIENCE
Minimum of 1 year of clerical/general office experience.
High School Diploma or equivalent required.
Dispatch experience is a plus and/or call center experience
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk. The employee must be able to lift and/or move up to 25 pounds on occasion. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to take directional cues directly or indirectly.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is rarely exposed to outside weather conditions
The noise level in the work environment will be subjected to loud and startling noises exceeding 85 decibels or more for a short period of time. For example, the park uses fireworks during the year for the Drone and Light show.
Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Stone Mountain Park employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time.
Responsible for recording all hourly attendance counts from attractions; maintain and file safety department logs and checklists.
Listen to radio traffic and record in daily log.
Monitor weather radar, listen to weather radio, and dispatch information promptly to Park Duty Managers and team members.
Dispatch all emergencies and updates to park Duty Managers and/or park PD.
Generate the Daily Adventure Plan, nightly reports, memorandums, and other typed documents.
Respond to routine and non-routine inquiries; refer unusual or complex inquiries to supervisor.
Provide general information by phone or in person to guests and team members.
Perform a variety of routine clerical duties such as answering the phone, scanning and storing documents, copying, and assembling materials
All other duties as assigned
SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must read, write, and speak the English language.
Must be at least 18 years old.
Must have the ability to work days, nights, weekdays, weekends, and holidays.
Must have knowledge of modern office methods and procedures, technology, and office equipment.
Must have a good working knowledge of Microsoft Office Suite software.
Must have the ability to type 40 wpm.
Must have the ability to understand radar maps for approaching inclement weather that could affect park operations
Must have knowledge of proper grammar usage, punctuation usage, spelling, style and format.
Must have the ability to maintain a good working relationship with co-workers and the general public.
Must have the ability to use good judgment and at times make decisions quickly.
Must have the ability to multi-task and work well under pressure
Must be detail oriented.
Must have the ability to learn and recognize organizational charts for use in the scope of authority.
EDUCATION and/or EXPERIENCE
Minimum of 1 year of clerical/general office experience.
High School Diploma or equivalent required.
Dispatch experience is a plus and/or call center experience
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk. The employee must be able to lift and/or move up to 25 pounds on occasion. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to take directional cues directly or indirectly.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is rarely exposed to outside weather conditions
The noise level in the work environment will be subjected to loud and startling noises exceeding 85 decibels or more for a short period of time. For example, the park uses fireworks during the year for the Drone and Light show.
Employment at Stone Mountain Park is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Stone Mountain Park employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.
💡 Quick Summary
Seeking a career-building opportunity? The Safety Operations Dispatcher position is now open for candidates interested in the Remote Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.