Sales and Guest Experience Coordinator

Full job description
NSW, Michael Clarke Recreation Centre - Carnes Hill 2171

Exciting New Role as Part of Belgravia Leisure’s Site Leadership Structure
Full Time
Cross both Michael Clarke Recreation Centre Leisure Centre and Michael Wenden Aquatic Leisure Centre
The role of Sales and Guest Experience Coordinator reports directly to the Area Sales and Guest Experience Manager and leads a team to deliver exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter. The Sales and Guest Experience Manager will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility. About You The person will be required to work in line with peak periods to meet community needs. This role will involve a mix of evening and weekend work. The role is structured to be a people driven leadership role. The ideal candidate will have strong written and verbal communication skills and an ability to monitor and track performance through data and process adhesion. The person will be able to motivate, inspire and deliver training. The candidate will ideally be experienced in the health, fitness, leisure or recreation industry in a management, sales, marketing or customer service capacity in the role of Sales Manager, Club Manager or Customer Service Manager. Key Accountabilities
Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences in line with Belgravia Leisure’s Guest Experience Charter
Meet the set new member and growth targets on a daily/weekly/monthly basis
Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
Assist in lead generation through digital and traditional marketing activities
Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility
Set rosters in line with the business budgets
Attending and participating in centre senior leadership meetings and projects
Compiling and presenting monthly reports
Skillset
Experience in a sales and customer facing environment
Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded
A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards
Experienced in motivating teams to reach targets
A people person with exceptional interpersonal skills
Experience in using social media platforms
Flexible to work days/evenings and weekends
National Police Check and Working with Children Check
First aid and CPR
Experience in team leadership, training and development
The Company Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand. Simply complete the application process by clicking the Apply Now button and we'll be in touch.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.


We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.