Job Description
Full job description
When everything works together
Valmet is where the best talent from a wide variety of backgrounds come together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.
Are you looking to take your career further?
In this role, you will support our operations across Australia and New Zealand. In this role, you will work closely with the local ANZ team to ensure smooth order processing, timely deliveries, and exceptional customer satisfaction.
Areas of Responsibility
Accurately receive, enter, and process customer orders in the ERP system.
Support and coordinate inbound and outbound logistics for the supply and service centre.
Oversee packing and arrange shipping through logistics service providers, including coordination with drivers, couriers, and warehouse teams.
Monitor stock levels and plan/process purchase orders (POs) to ensure timely replenishment in line with lead times, supplier agreements, and inventory requirements.
Manage invoicing and payment collection by issuing accurate invoices, ensuring policy compliance, following up on payments, and working with finance to resolve discrepancies.
Coordinate with sales and service teams to assist customers with claims, replacements, repairs, and related logistics.
Maintain accurate order, logistics, and inventory documentation (e.g., proof of delivery, stock records) to support cycle counts, reconciliations, and audit compliance.
Prepare and contribute to monthly reporting on supply centre performance, including customer feedback and service quality metrics.
Provide backup support during team absences to ensure continuity of customer service.
What We’re Looking For
We’re seeking someone with a positive attitude and a strong willingness to learn. You’ll receive comprehensive training, ongoing support, and mentorship from our experienced team to help you succeed and grow in the role.
Requirements:
Experience in supply centre, service centre, operations, sales support, or coordination roles within an industrial, engineering, or manufacturing environment.
Strong communication and interpersonal skills, with the ability to collaborate effectively across sales, service, warehouse, logistics, and finance teams, as well as with external partners and customers.
Demonstrated experience with ERP and CRM systems, including order entry, tracking, and reporting.
Advanced proficiency in MS Office
Ability to read and interpret mechanical and process drawings to support accurate order processing, service coordination, and claims handling.
High level of adaptability and resilience, capable of managing changing priorities, peak workloads, and time-critical tasks
Proactive, self-motivated, and accountable, with a strong sense of ownership for outcomes.
Customer-focused mindset, committed to delivering timely, accurate, and high-quality service.
Highly organised, able to manage multiple tasks, deadlines, and stakeholders simultaneously
We Offer
In return, we offer you a rewarding position within a global industry leader and an opportunity to help our customers succeed. You will be part of a skilled international team throughout Asia Pacific that values your contribution and is willing to support your desire for learning. You will also receive a market-competitive salary commensurate with your skills and abilities.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds come together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.
Are you looking to take your career further?
In this role, you will support our operations across Australia and New Zealand. In this role, you will work closely with the local ANZ team to ensure smooth order processing, timely deliveries, and exceptional customer satisfaction.
Areas of Responsibility
Accurately receive, enter, and process customer orders in the ERP system.
Support and coordinate inbound and outbound logistics for the supply and service centre.
Oversee packing and arrange shipping through logistics service providers, including coordination with drivers, couriers, and warehouse teams.
Monitor stock levels and plan/process purchase orders (POs) to ensure timely replenishment in line with lead times, supplier agreements, and inventory requirements.
Manage invoicing and payment collection by issuing accurate invoices, ensuring policy compliance, following up on payments, and working with finance to resolve discrepancies.
Coordinate with sales and service teams to assist customers with claims, replacements, repairs, and related logistics.
Maintain accurate order, logistics, and inventory documentation (e.g., proof of delivery, stock records) to support cycle counts, reconciliations, and audit compliance.
Prepare and contribute to monthly reporting on supply centre performance, including customer feedback and service quality metrics.
Provide backup support during team absences to ensure continuity of customer service.
What We’re Looking For
We’re seeking someone with a positive attitude and a strong willingness to learn. You’ll receive comprehensive training, ongoing support, and mentorship from our experienced team to help you succeed and grow in the role.
Requirements:
Experience in supply centre, service centre, operations, sales support, or coordination roles within an industrial, engineering, or manufacturing environment.
Strong communication and interpersonal skills, with the ability to collaborate effectively across sales, service, warehouse, logistics, and finance teams, as well as with external partners and customers.
Demonstrated experience with ERP and CRM systems, including order entry, tracking, and reporting.
Advanced proficiency in MS Office
Ability to read and interpret mechanical and process drawings to support accurate order processing, service coordination, and claims handling.
High level of adaptability and resilience, capable of managing changing priorities, peak workloads, and time-critical tasks
Proactive, self-motivated, and accountable, with a strong sense of ownership for outcomes.
Customer-focused mindset, committed to delivering timely, accurate, and high-quality service.
Highly organised, able to manage multiple tasks, deadlines, and stakeholders simultaneously
We Offer
In return, we offer you a rewarding position within a global industry leader and an opportunity to help our customers succeed. You will be part of a skilled international team throughout Asia Pacific that values your contribution and is willing to support your desire for learning. You will also receive a market-competitive salary commensurate with your skills and abilities.
💡 Quick Summary
Seeking a career-building opportunity? The Sales and Service Coordinator position is now open for candidates interested in the Retail & Wholesale sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
