Job Description
We’re excited to offer multiple opportunities to join our Auckland team as Customer Service & Underwriting Consultant. If you enjoy helping people, thrive in customer-facing roles, and want to build a meaningful career, this could be your next step.
Ready to Launch Your Career in Sales and Underwriting?
Are you a recent graduate looking for an exciting opportunity to make an impact from day one? We’re looking for graduates who want real responsibility early and the chance to make an immediate impact. Join our dynamic team where your ideas matter, your growth is supported, and your success is celebrated. This is your chance to combine analytical thinking with relationship-building skills in a role that shapes the future of our business.
What you’ll do
In this role, you’ll be the first point of contact for customers and brokers across New Zealand, supporting them by phone and email. Your day will include:
Helping customers with quotes, changes to their policy, renewals, and general enquiries
Providing timely and professional service to every customer
Responding to customer and broker questions and following through on solutions
Building and maintaining strong relationships
Managing customer complaints in line with the Suncorp NZ framework
While you’ll gain exposure to core insurance knowledge and basic risk assessment, this role focuses on customer service and sales, giving you a solid foundation to grow your career.
Training and flexibility
Comprehensive training in customer service, sales & underwriting-learning how to assess risk and provide insurance solutions for homes, contents & vehicles
4 weeks fully paid in-office training, then flexible working (up to 50% from home)
37.5 hours per week across a 6-day window
Monday–Friday: 8:30am–6:30pm
Saturday: 9am–5pm (only two teams rostered on Saturdays, so you’ll often enjoy a Mon–Fri schedule)
Rosters are published one month in advance, so you can plan life outside of work
What you’ll bring
Customer-facing or contact centre experience
Excellent communication and relationship-building skills
Strong attention to detail and digital literacy
Resilience and adaptability in a fast-paced environment
Graduates from any field are encouraged to apply - we’re interested in people with potential and a passion for customer service
A growth mindset to enhance your skills through our Underwriting Academy
Previous insurance experience is helpful, but not essential
What we can offer you
Free life, salary continuance & trauma insurance cover
Discounts on Vero & Southern Cross medical insurance
Flexible leave (up to four days per year in addition to annual leave)
Positive, inclusive team environment—where individuality is celebrated
Flexible work arrangements supporting a healthy work/life balance
$250 annually for gym membership or hobbies
Ongoing learning & development opportunities
Opportunity to join the employee share plan
About Suncorp NZ
We’re proud to be part of the Suncorp Group, home to some of Australia and New Zealand’s most trusted insurance brands. Together, we deliver faster, simpler, and better outcomes for our customers and partners.
At Suncorp, we believe we are at our best when our workforce reflects the diversity of our communities. We’re committed to creating an inclusive culture, offering flexible work, career development, and opportunities for internal mobility.
If you require adjustments to participate equitably in our recruitment process or workplace, contact [email protected] for a confidential conversation.
Chase the sun with us - Apply online today!
Advertised: 18 Feb 2026 New Zealand Daylight Time
Applications close: 17 Apr 2026 New Zealand Standard Time
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Ready to Launch Your Career in Sales and Underwriting?
Are you a recent graduate looking for an exciting opportunity to make an impact from day one? We’re looking for graduates who want real responsibility early and the chance to make an immediate impact. Join our dynamic team where your ideas matter, your growth is supported, and your success is celebrated. This is your chance to combine analytical thinking with relationship-building skills in a role that shapes the future of our business.
What you’ll do
In this role, you’ll be the first point of contact for customers and brokers across New Zealand, supporting them by phone and email. Your day will include:
Helping customers with quotes, changes to their policy, renewals, and general enquiries
Providing timely and professional service to every customer
Responding to customer and broker questions and following through on solutions
Building and maintaining strong relationships
Managing customer complaints in line with the Suncorp NZ framework
While you’ll gain exposure to core insurance knowledge and basic risk assessment, this role focuses on customer service and sales, giving you a solid foundation to grow your career.
Training and flexibility
Comprehensive training in customer service, sales & underwriting-learning how to assess risk and provide insurance solutions for homes, contents & vehicles
4 weeks fully paid in-office training, then flexible working (up to 50% from home)
37.5 hours per week across a 6-day window
Monday–Friday: 8:30am–6:30pm
Saturday: 9am–5pm (only two teams rostered on Saturdays, so you’ll often enjoy a Mon–Fri schedule)
Rosters are published one month in advance, so you can plan life outside of work
What you’ll bring
Customer-facing or contact centre experience
Excellent communication and relationship-building skills
Strong attention to detail and digital literacy
Resilience and adaptability in a fast-paced environment
Graduates from any field are encouraged to apply - we’re interested in people with potential and a passion for customer service
A growth mindset to enhance your skills through our Underwriting Academy
Previous insurance experience is helpful, but not essential
What we can offer you
Free life, salary continuance & trauma insurance cover
Discounts on Vero & Southern Cross medical insurance
Flexible leave (up to four days per year in addition to annual leave)
Positive, inclusive team environment—where individuality is celebrated
Flexible work arrangements supporting a healthy work/life balance
$250 annually for gym membership or hobbies
Ongoing learning & development opportunities
Opportunity to join the employee share plan
About Suncorp NZ
We’re proud to be part of the Suncorp Group, home to some of Australia and New Zealand’s most trusted insurance brands. Together, we deliver faster, simpler, and better outcomes for our customers and partners.
At Suncorp, we believe we are at our best when our workforce reflects the diversity of our communities. We’re committed to creating an inclusive culture, offering flexible work, career development, and opportunities for internal mobility.
If you require adjustments to participate equitably in our recruitment process or workplace, contact [email protected] for a confidential conversation.
Chase the sun with us - Apply online today!
Advertised: 18 Feb 2026 New Zealand Daylight Time
Applications close: 17 Apr 2026 New Zealand Standard Time
Whatsapp Facebook LinkedIn Email App
Return to Search Result
💡 Quick Summary
Seeking a career-building opportunity? The Sales and Underwriting Consultant position is now open for candidates interested in the Insurance sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
