Job Description
About Us
Weare the largest and most active online platform for international education!
Yocket was established in 2015 with a mission to connect people to the world's best learning
opportunities.
Today, Yocket is the largest community-driven online platform for international education.
Wehelp the study abroad aspirants by connecting them to the best universities over the
world. Till date, we have helped more than 10,00,000 students across countries pursue their
higher education.
Every day thousands of students use our products to explore universities, connect with peers
and alumni from renowned universities. Recently we were chosen as one of the Top 100
Indian Startups by Google and MeitY’s Appscale Academy Initiative !! We’re also
ranked #18 on AppStore Top Charts- Education!
At Yocket, we strive to help our employees find passion and purpose. Join us in changing the
way students make their decisions about education. If you wish to create an impact and help
students get the best education by taking our vision ahead, we would love to have you in our
team!
Job Description
● Monitoring and auditing calls made by admission counselors.
● Share feedback with the team and managers.
● Providing employees with relevant Quality Control training- QA training.
● Take initiative for process improvement and to improve call quality.
● Conduct call-calibrations.
● Creating and updating sops.
● Conduct training for new and current sales associates and develop individualized
training plans for underperforming salespersons.
● Schedule orientations and related training events for individuals and teams.
● Observe sales encounters and determine the training needs for individuals and/or
sales teams.
● Improve training techniques when need to meet the unique demands of cases.
● Stayupdated with current market trends and the changing demands of the sales
environment.
● End-to-End ownership of Sales teams training requirements (new joiner as well
as refresher training).
● Proactively conduct skills gap analyses to identify areas of improvement.
● Showvisible & measurable impact of training programs.
● Conduct effective training sessions on soft skills topics, deploy a wide variety of
training methods.
● Monitor and evaluate training programs effectiveness, success and ROI
periodically and report on them.
● Assess training effectiveness to ensure incorporation of taught skills and
techniques into employees work behavior through quality audit / innovative
method.
Requirements
● Excellent written and spoken communication skills.
● Proven experience in call quality analysis.
● Approachable and vibrant personality.
● Must be a team player with the ability to work independently, prioritize tasks,
and meet targets/deadlines.
● Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.
Benefits
Our culture promotes creativity and encourages teammates to present their ideas. We work hard while
balancing multiple projects simultaneously. We value passion, and if you also believe in
creating a direct impact on an organization's growth, we are a place to be!
Weare the largest and most active online platform for international education!
Yocket was established in 2015 with a mission to connect people to the world's best learning
opportunities.
Today, Yocket is the largest community-driven online platform for international education.
Wehelp the study abroad aspirants by connecting them to the best universities over the
world. Till date, we have helped more than 10,00,000 students across countries pursue their
higher education.
Every day thousands of students use our products to explore universities, connect with peers
and alumni from renowned universities. Recently we were chosen as one of the Top 100
Indian Startups by Google and MeitY’s Appscale Academy Initiative !! We’re also
ranked #18 on AppStore Top Charts- Education!
At Yocket, we strive to help our employees find passion and purpose. Join us in changing the
way students make their decisions about education. If you wish to create an impact and help
students get the best education by taking our vision ahead, we would love to have you in our
team!
Job Description
● Monitoring and auditing calls made by admission counselors.
● Share feedback with the team and managers.
● Providing employees with relevant Quality Control training- QA training.
● Take initiative for process improvement and to improve call quality.
● Conduct call-calibrations.
● Creating and updating sops.
● Conduct training for new and current sales associates and develop individualized
training plans for underperforming salespersons.
● Schedule orientations and related training events for individuals and teams.
● Observe sales encounters and determine the training needs for individuals and/or
sales teams.
● Improve training techniques when need to meet the unique demands of cases.
● Stayupdated with current market trends and the changing demands of the sales
environment.
● End-to-End ownership of Sales teams training requirements (new joiner as well
as refresher training).
● Proactively conduct skills gap analyses to identify areas of improvement.
● Showvisible & measurable impact of training programs.
● Conduct effective training sessions on soft skills topics, deploy a wide variety of
training methods.
● Monitor and evaluate training programs effectiveness, success and ROI
periodically and report on them.
● Assess training effectiveness to ensure incorporation of taught skills and
techniques into employees work behavior through quality audit / innovative
method.
Requirements
● Excellent written and spoken communication skills.
● Proven experience in call quality analysis.
● Approachable and vibrant personality.
● Must be a team player with the ability to work independently, prioritize tasks,
and meet targets/deadlines.
● Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.
Benefits
Our culture promotes creativity and encourages teammates to present their ideas. We work hard while
balancing multiple projects simultaneously. We value passion, and if you also believe in
creating a direct impact on an organization's growth, we are a place to be!
💡 Quick Summary
Seeking a career-building opportunity? The Sales Trainer - Edtech position is now open for candidates interested in the Teacher Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Teacher Jobs is a plus.
