Job Description
About NeuraFlash:
We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
What sets NeuraFlash apart?
At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves!
Job Description
The Salesforce Quality Assurance Consultant will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. You will contribute to standardise the growing QA practise. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!
Required Skills
• 2+ year of experience working as a Quality Assurance Engineer
• Experience with Salesforce Sales, Service, or Experience Cloud
• Salesforce.com domain knowledge is a plus (ex: Field Service, Bots, etc.)
• Testing against feature stories (with or without defined requirements)
• Documenting test results in a structured, detailed fashion
• Able to prioritize defects focusing on the most important ones first
• Filing detailed issue reports with clear repro steps
• Browser/device testing, API testing
• Developing QA plans for features or projects
• Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRA
• Salesforce Administrator certification
• Knowledge on Chatbots and IVR are a plus
Soft Skill Requirements
• Experience in automation testing using any tool
• Comfortable presenting remotely and in person to manager-level and below.
• Comfortable leading user story grooming sessions
• Comfortable speaking to what is built both internally and externally
• Ability to comfortably speak to industry best practices and guide the client towards those best practices
• Highly organized
Responsibilities
• Assessing requirements or features to identify areas to test
• Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.
• Adapting to and learn to work with different technologies and team contexts
• Communicating sensitively to different client/team norms and communication style
• Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements
• Ability to explain the UAT testing process to the customer
• Partner with someone more senior who will assign tasks and support.
• Reaching out within the team for clarification when you are unsure of how to proceed
• Connecting with client/project teams to ask questions and follow up as needed
• Publish testing status, defects to stakeholders
• Occasionally participating in client meetings to explain your findings
• Occasionally serving as a primary client contact for a small project, or while leads are unavailable
What's it like to be a part of NeuraFlash?
• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect +-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.
The "Flashy" Perks:
• Be in the right space: Work at the forefront of AI & Innovation on the Salesforce and AWS Platforms.
• Growth: In 2026, we grew our team by 21%, and we plan to do the same again this year! There's no limit to where your career at NeuraFlash can go.
• L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
• The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
• Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!
We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
What sets NeuraFlash apart?
At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves!
Job Description
The Salesforce Quality Assurance Consultant will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. You will contribute to standardise the growing QA practise. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!
Required Skills
• 2+ year of experience working as a Quality Assurance Engineer
• Experience with Salesforce Sales, Service, or Experience Cloud
• Salesforce.com domain knowledge is a plus (ex: Field Service, Bots, etc.)
• Testing against feature stories (with or without defined requirements)
• Documenting test results in a structured, detailed fashion
• Able to prioritize defects focusing on the most important ones first
• Filing detailed issue reports with clear repro steps
• Browser/device testing, API testing
• Developing QA plans for features or projects
• Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRA
• Salesforce Administrator certification
• Knowledge on Chatbots and IVR are a plus
Soft Skill Requirements
• Experience in automation testing using any tool
• Comfortable presenting remotely and in person to manager-level and below.
• Comfortable leading user story grooming sessions
• Comfortable speaking to what is built both internally and externally
• Ability to comfortably speak to industry best practices and guide the client towards those best practices
• Highly organized
Responsibilities
• Assessing requirements or features to identify areas to test
• Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.
• Adapting to and learn to work with different technologies and team contexts
• Communicating sensitively to different client/team norms and communication style
• Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements
• Ability to explain the UAT testing process to the customer
• Partner with someone more senior who will assign tasks and support.
• Reaching out within the team for clarification when you are unsure of how to proceed
• Connecting with client/project teams to ask questions and follow up as needed
• Publish testing status, defects to stakeholders
• Occasionally participating in client meetings to explain your findings
• Occasionally serving as a primary client contact for a small project, or while leads are unavailable
What's it like to be a part of NeuraFlash?
• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect +-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.
The "Flashy" Perks:
• Be in the right space: Work at the forefront of AI & Innovation on the Salesforce and AWS Platforms.
• Growth: In 2026, we grew our team by 21%, and we plan to do the same again this year! There's no limit to where your career at NeuraFlash can go.
• L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
• The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
• Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!
💡 Quick Summary
Seeking a career-building opportunity? The Salesforce Quality Assurance Consultant position is now open for candidates interested in the Helper Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
