Job Description
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
The gTech Customer Care team (gCare) plays a critical role in Google's success, supporting Sales teams, advertisers, and products that enhance business potential. As a Scaled Operations Manager, you will troubleshoot on the customer side and work with Sales, Product, and Engineering teams within Google to develop better tools/services to improve our products based on the evolving needs of our customers.
In this role, you will partner with internal teams to create and streamline business and operational processes, develop detailed documentation, process diagrams, user journey audits, and increase the overall efficiency of how we implement and support our products.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
The gTech Customer Care team (gCare) plays a critical role in Google's success, supporting Sales teams, advertisers, and products that enhance business potential. As a Scaled Operations Manager, you will troubleshoot on the customer side and work with Sales, Product, and Engineering teams within Google to develop better tools/services to improve our products based on the evolving needs of our customers.
In this role, you will partner with internal teams to create and streamline business and operational processes, develop detailed documentation, process diagrams, user journey audits, and increase the overall efficiency of how we implement and support our products.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
💡 Quick Summary
Seeking a career-building opportunity? The Scaled Operations Manager| Operations and Practices Services position is now open for candidates interested in the Operations Executive Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.