Job Description
Full job description
Job no: 4+7877
Work type: Casual
Location: Canberra
Categories: Customer Service
Join us and be part of the magic this festive season! We bring Christmas to life with extraordinary customer experiences. Our team enhances the shopping journey with key services and festive touches across our 42 Westfield destinations in Australia and New Zealand.
Your opportunity
Like Santa's little helpers, our team adds magic to the shopping experience, providing extraordinary customer service through greetings, navigation, gifting solutions, valet, car park assistance, visits to Santa, and surprise and delight moments.
Our services team covers concierge, valet, and car park roles, delivering 5-star customer experiences to our customers during the festive season. Bring your Christmas cheer and join us in making our customers' experiences truly magical!
Some of your festive duties as a concierge team member will include:
Deliver exceptional service to customers and retailers.
Promoting and selling Westfield Gift Cards and other services, providing convenient solutions to customers.
Welcome guests at the concierge desk, engaging with them to understand their needs. Provide helpful directions and advice and offer alternative solutions when needed.
Support the marketing team with festive events and surprise-and-delight moments.
So, what sets our team members apart?
You will:
Always be ready to go the extra mile for our customers and retailers, enhancing their experience.
Be confident in providing customers assistance in a busy retail setting.
Have a full open driver’s license (Manual/Auto/International).
Be available for shifts from October to February, including late-night, weekend and public holiday trading (full availability in November and December is ideal).
This is a seasonal casual role, offering a fantastic opportunity to be part of the festive season within our Westfield destinations. The position runs from October 2026 to January/February 2026, with shifts based on scheduling needs.
About Us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for them to visit and spend time in our Westfield destinations.
Discover more about what it’s like to work with us here
Apply Today
Click "Apply" and complete the application form.
If you progress through to the next stage of the process, you’ll have the option to complete either a video or a phone interview.
The next stage of our selection process includes an invitation to attend a one-on-one in-person interview.
Email is our primary method of communication, so please ensure you check your emails regularly to monitor the progress of your application.
Applications close: 1st September (unless filled prior).
Advertised: 12 Aug 2026 AUS Eastern Standard Time
Applications close: 01 Sep 2026 AUS Eastern Standard Time
Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.
Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: scentregroupcareers@scentregroup.com.
Job no: 4+7877
Work type: Casual
Location: Canberra
Categories: Customer Service
Join us and be part of the magic this festive season! We bring Christmas to life with extraordinary customer experiences. Our team enhances the shopping journey with key services and festive touches across our 42 Westfield destinations in Australia and New Zealand.
Your opportunity
Like Santa's little helpers, our team adds magic to the shopping experience, providing extraordinary customer service through greetings, navigation, gifting solutions, valet, car park assistance, visits to Santa, and surprise and delight moments.
Our services team covers concierge, valet, and car park roles, delivering 5-star customer experiences to our customers during the festive season. Bring your Christmas cheer and join us in making our customers' experiences truly magical!
Some of your festive duties as a concierge team member will include:
Deliver exceptional service to customers and retailers.
Promoting and selling Westfield Gift Cards and other services, providing convenient solutions to customers.
Welcome guests at the concierge desk, engaging with them to understand their needs. Provide helpful directions and advice and offer alternative solutions when needed.
Support the marketing team with festive events and surprise-and-delight moments.
So, what sets our team members apart?
You will:
Always be ready to go the extra mile for our customers and retailers, enhancing their experience.
Be confident in providing customers assistance in a busy retail setting.
Have a full open driver’s license (Manual/Auto/International).
Be available for shifts from October to February, including late-night, weekend and public holiday trading (full availability in November and December is ideal).
This is a seasonal casual role, offering a fantastic opportunity to be part of the festive season within our Westfield destinations. The position runs from October 2026 to January/February 2026, with shifts based on scheduling needs.
About Us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for them to visit and spend time in our Westfield destinations.
Discover more about what it’s like to work with us here
Apply Today
Click "Apply" and complete the application form.
If you progress through to the next stage of the process, you’ll have the option to complete either a video or a phone interview.
The next stage of our selection process includes an invitation to attend a one-on-one in-person interview.
Email is our primary method of communication, so please ensure you check your emails regularly to monitor the progress of your application.
Applications close: 1st September (unless filled prior).
Advertised: 12 Aug 2026 AUS Eastern Standard Time
Applications close: 01 Sep 2026 AUS Eastern Standard Time
Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.
Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: scentregroupcareers@scentregroup.com.
💡 Quick Summary
Seeking a career-building opportunity? The Seasonal | Concierge Team Members | Westfield Belconnen position is now open for candidates interested in the Helper Jobs sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.