Job Description
Full job description
Join the Snow Peak Team
The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.
At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.
This position might be a good fit for you if you…
Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
Express curiosity and creativity by taking initiative and being resourceful.
Understand your effect—how your contributions shape the team, the customer experience, and the Snow Peak community.
Make a memorable impact by being approachable, respectful, responsible, and joyful.
Value all people for their skills, experience, and unique perspectives.
Purpose
The Retail Team Lead is a brand ambassador, generating sales by proactively engaging and connecting with our customers. This position supports day-to-day operations, leads the retail team, and promotes gear, apparel, and community outreach. As part of our new Seattle store opening in late April, we are looking to bring this person on in early April alongside the Store Manager and Assistant Store Manager to help build and launch the store from the ground up.
Classification
FLSA: Nonexempt
Status: Full Time, Benefit Eligible
Compensation: $23-$27/hr
Reports To: Store Manager
Schedule: Required availability on evenings, weekends, and holidays
Essential Duties
Store Opening
Join the Store Manager and Assistant Store Manager in early April to prepare for the store’s late April launch
Support pre-opening setup including visual merchandising, inventory receiving, and establishing operational processes
Help recruit, onboard, and train the store team ahead of opening day
Retail Sales
Create an elevated, upbeat, welcoming experience for customers
Drive and increase sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions
Speak with knowledge and confidence to customers about materials, styles, fit, fabrics, price and trends in the outdoor and fashion industry
Strengthen our brand presence by encouraging customers to engage with social networking sites and email list
Educate customers on brand history, products, offers, promotions, and events
Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy
Handle customer service complaints, refunds, and questions, assuring customers are satisfied
Answer phone and email questions, including notifying customers promptly regarding restocked product and special orders
Support Day-to-Day Operations
Execute visual merchandizing for gear and apparel
Support community events and social media campaigns
Execute opening and closing procedures according to company best practices
Maintain the cleanliness and organization of the sales floor, fitting rooms, window displays, cash-wrap areas, and back of house
Apply knowledge of retail KPIs to make decisions that drive achievement of established sales targets
Execute all operational processes effectively and efficiently including shipment processing, back stock replenishment, inventory counts, loss prevention
Ensure that health, safety, and security rules are followed
Lead Retail Team
Act as a liaison between store associates and store leadership to create a fun and collaborative work environment
Function as Manager on Duty (MOD) when other managers are not present
Demonstrate desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
Support the recruitment, onboarding, training and development of the store team
Suggest and organize team building activities
Contribute to a positive working environment by being approachable, respectful, responsible, and team oriented
Performs other related duties and projects as assigned
Requirements
Education
High school diploma or equivalent
Experience
2 years working in a retail environment
Experience leading a team
Skills
Extraordinary customer service
Excellent problem-solving skills
Basic mathematics and financial knowledge
Basic knowledge of operating computers, POS systems, and various software packages including MS Office
Abilities
Reliable and professional
Approach solving problems creatively and strategically
Friendly and engaging with all types of people
Gracefully adapt to periodic and rapid change
Strong leadership skills with ability to motivate others
Physical Effort
Prolonged periods standing
Ability to lift and carry up to 50 pounds
High stress levels may occur
All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.
In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.
All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, ****** orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.
Join the Snow Peak Team
The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.
At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.
This position might be a good fit for you if you…
Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
Express curiosity and creativity by taking initiative and being resourceful.
Understand your effect—how your contributions shape the team, the customer experience, and the Snow Peak community.
Make a memorable impact by being approachable, respectful, responsible, and joyful.
Value all people for their skills, experience, and unique perspectives.
Purpose
The Retail Team Lead is a brand ambassador, generating sales by proactively engaging and connecting with our customers. This position supports day-to-day operations, leads the retail team, and promotes gear, apparel, and community outreach. As part of our new Seattle store opening in late April, we are looking to bring this person on in early April alongside the Store Manager and Assistant Store Manager to help build and launch the store from the ground up.
Classification
FLSA: Nonexempt
Status: Full Time, Benefit Eligible
Compensation: $23-$27/hr
Reports To: Store Manager
Schedule: Required availability on evenings, weekends, and holidays
Essential Duties
Store Opening
Join the Store Manager and Assistant Store Manager in early April to prepare for the store’s late April launch
Support pre-opening setup including visual merchandising, inventory receiving, and establishing operational processes
Help recruit, onboard, and train the store team ahead of opening day
Retail Sales
Create an elevated, upbeat, welcoming experience for customers
Drive and increase sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions
Speak with knowledge and confidence to customers about materials, styles, fit, fabrics, price and trends in the outdoor and fashion industry
Strengthen our brand presence by encouraging customers to engage with social networking sites and email list
Educate customers on brand history, products, offers, promotions, and events
Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy
Handle customer service complaints, refunds, and questions, assuring customers are satisfied
Answer phone and email questions, including notifying customers promptly regarding restocked product and special orders
Support Day-to-Day Operations
Execute visual merchandizing for gear and apparel
Support community events and social media campaigns
Execute opening and closing procedures according to company best practices
Maintain the cleanliness and organization of the sales floor, fitting rooms, window displays, cash-wrap areas, and back of house
Apply knowledge of retail KPIs to make decisions that drive achievement of established sales targets
Execute all operational processes effectively and efficiently including shipment processing, back stock replenishment, inventory counts, loss prevention
Ensure that health, safety, and security rules are followed
Lead Retail Team
Act as a liaison between store associates and store leadership to create a fun and collaborative work environment
Function as Manager on Duty (MOD) when other managers are not present
Demonstrate desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
Support the recruitment, onboarding, training and development of the store team
Suggest and organize team building activities
Contribute to a positive working environment by being approachable, respectful, responsible, and team oriented
Performs other related duties and projects as assigned
Requirements
Education
High school diploma or equivalent
Experience
2 years working in a retail environment
Experience leading a team
Skills
Extraordinary customer service
Excellent problem-solving skills
Basic mathematics and financial knowledge
Basic knowledge of operating computers, POS systems, and various software packages including MS Office
Abilities
Reliable and professional
Approach solving problems creatively and strategically
Friendly and engaging with all types of people
Gracefully adapt to periodic and rapid change
Strong leadership skills with ability to motivate others
Physical Effort
Prolonged periods standing
Ability to lift and carry up to 50 pounds
High stress levels may occur
All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.
In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.
All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, ****** orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.
💡 Quick Summary
Seeking a career-building opportunity? The Seattle Retail Team Lead position is now open for candidates interested in the Retail & Wholesale sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.