Job Description
About The Role
Position: Security Operations Manager - Alstom Contract
Package: Salary £40,000– £45,000 Per Annum, Personal Learning and Development Fund, Company Car
Schedule: Monday – Friday 48 hours per week (occasional weekend)
Applications Closing Date: 17/03/2026
At FGH Security, we pride ourselves in our core values, they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently seeking an experienced individual who shares these values to join our team as an Operations Manager on our Alstom contract. Our customer, Alstom, is a global leader in the transportation sector.
Your main responsibility will be ensuring the successful deployment of security officers across various locations in the UK, while managing your team’s performance and maintaining customer satisfaction.
As Operations Manager, you will lead a team of contract managers, act as the primary point of contact for our customer and report directly to the Regional Manager.
Frequent travel across the UK is required. You will be expected to regularly work from the customer's office in Birmingham, occasionally visit customer sites and work from FGH Security's Manchester office (travel outside of your main place of work will be covered by expenses).
If you have experience in operations or account management, this could be the perfect opportunity for you.
Main Duties and Responsibilities:
• Oversee all aspects of operations management.
• Lead and support your team of contract managers to meet performance goals and KPIs.
• Maintain strong client relationships through regular meetings and exceptional account management.
• Conduct compliance audits, risk assessments, and prepare assignment instructions.
• Set clear goals for the team and ensure high standards are maintained.
• Monitor and report on KPIs to track the team's performance and quality of service.
• Review and respond to incidents.
• Provide oversight on P&L management.
Qualifications
• SIA Door Supervision Licence.
• Driving Licence.
Requirements
• 5 years of management experience, preferably in operations or account management role
• Excellent written and verbal communication skills.
• Great interpersonal skills.
• Highly organised with keen attention to detail.
• Proficiency in various software tools, with the ability to quickly adapt to new systems.
About Us
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits and Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.
Our first and most important value is Look After The Team, our biggest asset is our people.
Just a few of the ways we support our team:
• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, ****** orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Position: Security Operations Manager - Alstom Contract
Package: Salary £40,000– £45,000 Per Annum, Personal Learning and Development Fund, Company Car
Schedule: Monday – Friday 48 hours per week (occasional weekend)
Applications Closing Date: 17/03/2026
At FGH Security, we pride ourselves in our core values, they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently seeking an experienced individual who shares these values to join our team as an Operations Manager on our Alstom contract. Our customer, Alstom, is a global leader in the transportation sector.
Your main responsibility will be ensuring the successful deployment of security officers across various locations in the UK, while managing your team’s performance and maintaining customer satisfaction.
As Operations Manager, you will lead a team of contract managers, act as the primary point of contact for our customer and report directly to the Regional Manager.
Frequent travel across the UK is required. You will be expected to regularly work from the customer's office in Birmingham, occasionally visit customer sites and work from FGH Security's Manchester office (travel outside of your main place of work will be covered by expenses).
If you have experience in operations or account management, this could be the perfect opportunity for you.
Main Duties and Responsibilities:
• Oversee all aspects of operations management.
• Lead and support your team of contract managers to meet performance goals and KPIs.
• Maintain strong client relationships through regular meetings and exceptional account management.
• Conduct compliance audits, risk assessments, and prepare assignment instructions.
• Set clear goals for the team and ensure high standards are maintained.
• Monitor and report on KPIs to track the team's performance and quality of service.
• Review and respond to incidents.
• Provide oversight on P&L management.
Qualifications
• SIA Door Supervision Licence.
• Driving Licence.
Requirements
• 5 years of management experience, preferably in operations or account management role
• Excellent written and verbal communication skills.
• Great interpersonal skills.
• Highly organised with keen attention to detail.
• Proficiency in various software tools, with the ability to quickly adapt to new systems.
About Us
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits and Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.
Our first and most important value is Look After The Team, our biggest asset is our people.
Just a few of the ways we support our team:
• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, ****** orientation, responsibilities for dependants, age, physical/mental disability or offending background.
💡 Quick Summary
Seeking a career-building opportunity? The Security Operations Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Birmingham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
