Job Description
About us
We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Government are hardworking, results and success focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.
We believe that collaboration & team connection is key for success. This role will be based in Canberra with a blended working arrangement of 3 days in our Canberra offices & the remaining working from home.
We require security clearance for this role, you must be an Australian citizen to be eligible to obtain a security clearance.
The Opportunity
We’re looking for a Senior Account Director to lead one of our most strategic Federal Government relationships and play a key role in growing our Government business. If you thrive in complex environments, enjoy shaping commercial outcomes, and can partner confidently with senior leaders across government, this is a high-impact role.
What you'll be doing
Lead a strategic account: strengthen multi-level engagement, uplift solution design, and drive retention and renewal outcomes.
Grow the account: identify new opportunities, shape go-to-market responses, and position our capability with senior stakeholders.
Shape sales strategy : work closely with the Head of Federal Government and leadership team to develop tools, forecasts, and strategy that improve win rates and revenue outcomes.
Provide commercial support: guide the team through renewals and negotiations for new solutions.
Build and nurture relationships within the agency and partner ecosystem in Canberra including with key stakeholders
Required Skills and Experience
Strong Federal Government account management and sales experience.
Hold a Government security clearance
A background in ICT and/or security services (and an understanding of technology).
Commercial acumen with the ability to turn data into insight.
Advanced negotiation skills and experience supporting contract negotiations.
Strategic thinking paired with hands-on execution capability.
Strong stakeholder engagement skills and the ability to influence at all levels.
Strong experience in Bid writing
Desired Skills and Experience
Contract Management experience
Knowledge of and experience with Federal Government Gateway Consolidation Program
NSW and/or Vic Government procurement experience
Risk Management experience
Why Us?
We're Australia's Great Place to Work 2025 certified for 3 years in a row.
Over 42% of Australian government agencies use and trust us. They depend on us to protect them from private and state-sponsored cyber attackers.
We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
We have been named a Global Winner of the 2025 Gallup Exceptional Workplace Award for the second year in a row.
You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
A dynamic and supportive team that values smart thinking.
A workplace where your business insights are celebrated.
We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Government are hardworking, results and success focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.
We believe that collaboration & team connection is key for success. This role will be based in Canberra with a blended working arrangement of 3 days in our Canberra offices & the remaining working from home.
We require security clearance for this role, you must be an Australian citizen to be eligible to obtain a security clearance.
The Opportunity
We’re looking for a Senior Account Director to lead one of our most strategic Federal Government relationships and play a key role in growing our Government business. If you thrive in complex environments, enjoy shaping commercial outcomes, and can partner confidently with senior leaders across government, this is a high-impact role.
What you'll be doing
Lead a strategic account: strengthen multi-level engagement, uplift solution design, and drive retention and renewal outcomes.
Grow the account: identify new opportunities, shape go-to-market responses, and position our capability with senior stakeholders.
Shape sales strategy : work closely with the Head of Federal Government and leadership team to develop tools, forecasts, and strategy that improve win rates and revenue outcomes.
Provide commercial support: guide the team through renewals and negotiations for new solutions.
Build and nurture relationships within the agency and partner ecosystem in Canberra including with key stakeholders
Required Skills and Experience
Strong Federal Government account management and sales experience.
Hold a Government security clearance
A background in ICT and/or security services (and an understanding of technology).
Commercial acumen with the ability to turn data into insight.
Advanced negotiation skills and experience supporting contract negotiations.
Strategic thinking paired with hands-on execution capability.
Strong stakeholder engagement skills and the ability to influence at all levels.
Strong experience in Bid writing
Desired Skills and Experience
Contract Management experience
Knowledge of and experience with Federal Government Gateway Consolidation Program
NSW and/or Vic Government procurement experience
Risk Management experience
Why Us?
We're Australia's Great Place to Work 2025 certified for 3 years in a row.
Over 42% of Australian government agencies use and trust us. They depend on us to protect them from private and state-sponsored cyber attackers.
We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
We have been named a Global Winner of the 2025 Gallup Exceptional Workplace Award for the second year in a row.
You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
A dynamic and supportive team that values smart thinking.
A workplace where your business insights are celebrated.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Account Director position is now open for candidates interested in the Customer Care sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
