Job Description
Department of Customer Service
Reference number
req50608
Occupation
Information and Communications Technology, Content Design, Communications
Work type
Full-Time
Location
Sydney City
Salary Information
$129,464 to $142,665 base salary per annum + superannuation and annual leave loading
Closing date
16 April 2026 at 10:00am
Senior Advisor, Communications and Content
Full-time (35hpw) temporary up to 25 June 2027
Clerk Grade 9/10 - Package includes base salary ($129,464 to $142,66
plus superannuation and annual leave leading.
Sydney CBD, with hybrid working conditions and a 50% office presence required. Flexible working arrangements may be available in line with the DCS Flexible Working Policy.
About the team
The Office of the Chief Cyber Security Officer provides administrative and communications support for Cyber Security NSW to enable the coordinated delivery of organisational objectives. The team ensures risk is appropriately managed through oversight of the commercial and business activities for the organisation and provides high-level executive assistance to the NSW Chief Cyber Security Officer.
About the role
Cyber Security NSW is seeking a Senior Advisor, Communication and Content to join the Office of the Chief Cyber Security Officer to ensure the development and delivery of strategic internal and external communication and engagement activities that support Cyber Security NSW in strengthening cyber resilience across NSW Government.
The role provides senior-level communications advice, coordination and support to enable clear and consistent, risk-based messaging that supports informed decision making by senior leaders.
Key responsibilities:
Provide expert advice on content and communications, collaborating with subject matter experts and internal and external stakeholders to plan content architecture, page structure and formats aligned to the overall communications strategy.
Deliver high‑quality, accessible and user‑centred content by offering sound guidance and developing materials that ensure accuracy, consistency, and compliance with style guides and digital best practice.
Build and maintain strong relationships with internal and external stakeholders to support effective engagement, consultation and knowledge sharing, enabling the successful delivery of customer focused government information.
Contribute to project planning and delivery, applying best practice methodologies to support organisational objectives and the successful implementation of digital initiatives.
Share expertise and mentor colleagues, fostering capability development and promoting innovative content solutions within an agile work environment.
Champion and uphold standards and guidelines to ensure consistency, integrity and quality across all digital products, services and communication activities.
Lead the end-to-end design and production of fit for purpose content, from initial concept and creation – including writing, editing and proofreading – through to final delivery, ensuring all content meets user needs, supports seamless user journeys and aligns with strategic priorities.
Essential requirements:
Tertiary qualifications in communications, media, public relations or a related discipline, or equivalent professional experience in a senior communications or content advisory role.
Demonstrated experience providing strategic communications and content advice to senior stakeholders, including translating complex, technical or system‑level issues into clear, risk‑based narratives for non‑technical audiences to support informed decision‑making.
Demonstrated understanding of core cyber security concepts, including governance, risk and assurance, and how cyber risk is articulated, escalated and communicated to support executive decision‑making and incident response in a public sector context.
Demonstrated experience contributing to the planning, coordination and delivery of communications during incidents or emergencies, operating within formal governance, approval and public information frameworks.
Proven ability to lead the development of high‑quality, accessible and user‑centred content, ensuring accuracy, consistency and alignment with organisational standards, digital best practice and strategic priorities.
Strong organisational and prioritisation skills, with the ability to manage competing demands, exercise sound judgement and deliver outcomes in fast‑paced or high‑risk environments.
Demonstrated capability to build and maintain effective working relationships across agencies and stakeholders, contributing to collaboration and shared outcomes where influence may be indirect
Willingness and ability to be on stand‑by during designated periods in response to cyber security incidents, including outside standard working hours, as required.
Demonstrated experience providing strategic advice on customer‑centred communications, including aligning organisational priorities with stakeholder expectations and advising on contemporary digital approaches to improve engagement outcomes.
An Australian Citizen, including the ability to obtain and maintain a baseline or higher National Security Clearance and undergo a Police Check.
How to apply
Please click ‘Apply Online’ and submit your application with:
A resume (max four pages) detailing relevant knowledge, skills and experience.
A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.
For enquiries regarding this position, please contact the hiring manager Vicky Sharp via [email protected]
Why work for Cyber NSW?
Flexible working: We offer a broad range of flexible working arrangements.
Career development: Ongoing learning and development opportunities through expert-led sessions, online training and professional development opportunities.
Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.
Wellbeing support: access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.
Inclusive culture: staff led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.
Leave entitlements: Four weeks annual leave and paid sick leave, carer’s leave, and long service leave.
About Cyber Security NSW
Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.
Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service. Learn more about Our Vision and Cyber Security NSW.
ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response. With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Learn more about ID Support NSW and help shape how identities are protected and remediated in NSW.
Additional information
Talent pool: A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Reasonable adjustments: The selection process will include assessment techniques to determine your suitability. For questions relating to the process, assistance with your application or the request of a reasonable adjustments please contact the Talent Acquisition Team at [email protected]
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Amy Vierboom via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday 16 April @ 9.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req50608
Occupation
Information and Communications Technology, Content Design, Communications
Work type
Full-Time
Location
Sydney City
Salary Information
$129,464 to $142,665 base salary per annum + superannuation and annual leave loading
Closing date
16 April 2026 at 10:00am
Senior Advisor, Communications and Content
Full-time (35hpw) temporary up to 25 June 2027
Clerk Grade 9/10 - Package includes base salary ($129,464 to $142,66
plus superannuation and annual leave leading.
Sydney CBD, with hybrid working conditions and a 50% office presence required. Flexible working arrangements may be available in line with the DCS Flexible Working Policy.
About the team
The Office of the Chief Cyber Security Officer provides administrative and communications support for Cyber Security NSW to enable the coordinated delivery of organisational objectives. The team ensures risk is appropriately managed through oversight of the commercial and business activities for the organisation and provides high-level executive assistance to the NSW Chief Cyber Security Officer.
About the role
Cyber Security NSW is seeking a Senior Advisor, Communication and Content to join the Office of the Chief Cyber Security Officer to ensure the development and delivery of strategic internal and external communication and engagement activities that support Cyber Security NSW in strengthening cyber resilience across NSW Government.
The role provides senior-level communications advice, coordination and support to enable clear and consistent, risk-based messaging that supports informed decision making by senior leaders.
Key responsibilities:
Provide expert advice on content and communications, collaborating with subject matter experts and internal and external stakeholders to plan content architecture, page structure and formats aligned to the overall communications strategy.
Deliver high‑quality, accessible and user‑centred content by offering sound guidance and developing materials that ensure accuracy, consistency, and compliance with style guides and digital best practice.
Build and maintain strong relationships with internal and external stakeholders to support effective engagement, consultation and knowledge sharing, enabling the successful delivery of customer focused government information.
Contribute to project planning and delivery, applying best practice methodologies to support organisational objectives and the successful implementation of digital initiatives.
Share expertise and mentor colleagues, fostering capability development and promoting innovative content solutions within an agile work environment.
Champion and uphold standards and guidelines to ensure consistency, integrity and quality across all digital products, services and communication activities.
Lead the end-to-end design and production of fit for purpose content, from initial concept and creation – including writing, editing and proofreading – through to final delivery, ensuring all content meets user needs, supports seamless user journeys and aligns with strategic priorities.
Essential requirements:
Tertiary qualifications in communications, media, public relations or a related discipline, or equivalent professional experience in a senior communications or content advisory role.
Demonstrated experience providing strategic communications and content advice to senior stakeholders, including translating complex, technical or system‑level issues into clear, risk‑based narratives for non‑technical audiences to support informed decision‑making.
Demonstrated understanding of core cyber security concepts, including governance, risk and assurance, and how cyber risk is articulated, escalated and communicated to support executive decision‑making and incident response in a public sector context.
Demonstrated experience contributing to the planning, coordination and delivery of communications during incidents or emergencies, operating within formal governance, approval and public information frameworks.
Proven ability to lead the development of high‑quality, accessible and user‑centred content, ensuring accuracy, consistency and alignment with organisational standards, digital best practice and strategic priorities.
Strong organisational and prioritisation skills, with the ability to manage competing demands, exercise sound judgement and deliver outcomes in fast‑paced or high‑risk environments.
Demonstrated capability to build and maintain effective working relationships across agencies and stakeholders, contributing to collaboration and shared outcomes where influence may be indirect
Willingness and ability to be on stand‑by during designated periods in response to cyber security incidents, including outside standard working hours, as required.
Demonstrated experience providing strategic advice on customer‑centred communications, including aligning organisational priorities with stakeholder expectations and advising on contemporary digital approaches to improve engagement outcomes.
An Australian Citizen, including the ability to obtain and maintain a baseline or higher National Security Clearance and undergo a Police Check.
How to apply
Please click ‘Apply Online’ and submit your application with:
A resume (max four pages) detailing relevant knowledge, skills and experience.
A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.
For enquiries regarding this position, please contact the hiring manager Vicky Sharp via [email protected]
Why work for Cyber NSW?
Flexible working: We offer a broad range of flexible working arrangements.
Career development: Ongoing learning and development opportunities through expert-led sessions, online training and professional development opportunities.
Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.
Wellbeing support: access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.
Inclusive culture: staff led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.
Leave entitlements: Four weeks annual leave and paid sick leave, carer’s leave, and long service leave.
About Cyber Security NSW
Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.
Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service. Learn more about Our Vision and Cyber Security NSW.
ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response. With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Learn more about ID Support NSW and help shape how identities are protected and remediated in NSW.
Additional information
Talent pool: A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Reasonable adjustments: The selection process will include assessment techniques to determine your suitability. For questions relating to the process, assistance with your application or the request of a reasonable adjustments please contact the Talent Acquisition Team at [email protected]
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Amy Vierboom via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday 16 April @ 9.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
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Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Architect / Interior Designer Jobs is a plus.
