Senior Analyst | HR Direct| UK Career

• Senior Analyst - HR Direct, UK Career

What this job involves:
• Having good knowledge of UK (EMEA) HR processes and benefits about leave and time off
• Resolve Tier 1 queries and transactions related to core UK (EMEA) HR processes
• Hands-on experience working on HR applications Workday, Service Now, Fusion, PeopleSoft, Ramco
• Excellent verbal and written communication skills
• Reviewing data in Workday about employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Demonstrate high proficiency in HR processes and standard operating procedures with the ability to resolve complex queries
• Resolve Tier 1 queries and transactions related to core HR processes
• Escalating the burning issues at the right moment
• Ability to resolve employee complaints and requirements amicably and smoothly, following set processes, and protocols and utilizing knowledgebase articles to provide support.
• Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
• Following first time right approach in providing accurate resolution and reducing re-open cases
• Maintaining the first response time within defined SLAs for Email and Social Media tickets
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Ownership of deliverables in the absence of the Team Lead
• Quality Check on the Key/Critical HR transactions processed by the team as defined in the Quality Framework
• Assist with building and maintenance of a Knowledgebase for Case Management
• Provide continuous feedback to peers, Leads and HR partners about internal employee service trends and opportunities to improve
• Ownership of client calls with the AMER process partners regularly and ensures required documentation
• Update/Review SOPs and Process Maps of related HR processes
• Escalate complex queries to the appropriate owner (inside or outside of HR)
• Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills
• Demonstrating good understanding of core HR management practices, processes, procedures, and policies
• Good written and verbal communication skills
• Previous experience in Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tools is an added advantage
• Knowledge of UK Benefits and Leave Policies
• Knowledge of MS Office Suite skills (Word, Excel, Outlook)
• Highly Organised and Self-motivated
• Bachelor’s degree in Human Resources or Personnel Management
• 3-5 years of experience in HR Administration or client services role preferred

Sound like you? In this role, your key responsibilities will include:
• Highly Organized and Self-motivated
• Ability to work in a fast-paced environment with constant deadlines
• Excellent Customer service skills using efficient processes
• Proactive in achieving results and seeking improvements
• Highly Employee and Customer-centric
• Strong teamwork interaction and orientation
• Attention to detail and ability to work towards tight deadlines
• Ability to adapt and drive change to derive efficiencies/productivity
• Result-oriented with the ability to manage competing priorities and multiple stakeholders

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today