Senior Applications Engineer

Lutron is a world leader in Total Light Management, with offices on four continents and sales in over 100 countries. Lutron is looking for passionate and driven engineers to join their Global Service & Experience Center, at the Cyber City, Gurgaon, as Customer Engineer which will be the part of product and solution training team.

Lutron Electronics Co., Inc has an opening for top candidates from automation background. In this position, you would be a key part of the Lutron global service team.

Responsibilities
• Develop and Deliver Training: Create and conduct training sessions and training Content for Solution providers, Designers, Architects and Customer facing professionals.
• Products & system Demonstrations: Provide hands-on demonstrations and explain technical and functional details of Lutron Systems.
• Conduct Certification Programs: Design and administer certification programs for the Lutron Solution providers across the market segment (Residential, Commercial & Hospitality)
• Own the Customer Experience infrastructure and Customer walkthrough at Lutron Gurgaon Office.
• Technical Expertise: Be a technical expert on Lutron solutions across the product offering. Offer expert support and guidance to Internal and external stakeholders
• Update Training Offering: Regularly update training content to reflect new products, Solutions and industry standards.
• Feedback and Improvement: Gather feedback and enhance training materials based on participant input and industry trends.

Relationship Management with various internal and external stakeholders.
• Customer and Partner Relations: Build and maintain strong relationships with Customers, distributors, and Solution Providers.
• Sales Support: Assist the sales team with technical training and presentations to prospective clients.

Administration and Reporting
• Training Coordination: Schedule and coordinate training sessions, manage Training execution and track participant progress.
• Reporting: Prepare reports on training effectiveness and monitor industry trends for continuous improvement.

Qualifications
• Engineering Degree: Electrical and/or Electronics Engineering/ Similar relevant with minimum, cumulative GPA of 3.0 or a minimum percentage of 60%
• 5-7 years of experience in Lighting control Solution or Architecture/Interior Design/Lighting Design.
• Excellent communication Skills, Fluent in English, Effective communicate Indian and Overseas Stakeholders.
• Ability to work in flexible hours or weekends on a need-basis, although overall working days would be 5 days per week.
• Open to travel (up to 70%) within Pan-India, Maldives, Sri Lanka and Overseas (Middle East & South East Asia)

Desired Skills
• Technical Proficiency: Deep understanding of lighting Design/Lighting control Solution/Automated Shades Solution
• Training and Instruction: Experience in developing and delivering training programs.
• Communication Skills: Clear verbal and written communication of technical information.
• Presentation Skills: Effective and engaging solution demonstrations.
• Interpersonal Skills: Building and maintaining relationships with Customers and Solution providers.
• Problem-Solving: Strong analytical skills for resolving technical issues.
• Project Management: Coordinating and managing multiple training sessions.
• Adaptability: Updating content and methods based on feedback and new technologies.
• Sales Support: Providing technical training to support sales efforts.
• Certification Management: Designing and administering certification programs.
• Content Development: Creating and updating training materials.
• Customer Focus: Tailoring training to meet specific client needs.

Lutron Offers You The Opportunity To
• Accept new challenges
• Pursue your strengths
• Expand your horizons
• Develop your potential

“Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.”