Job Description
About the role
As a Senior Claims Consultant, you’ll manage a portfolio of Income Protection and disability claims, including Total Permanent Disability assessments, with a strong focus on active case management and rehabilitation outcomes. You’ll be trusted to make sound decisions within delegated authority, balancing commercial outcomes with fair conduct and customer needs.
This role is highly collaborative and externally facing. You’ll regularly engage with customers, advisers, medical specialists, rehabilitation providers and legal partners, guiding conversations with confidence and clarity while navigating complex and sensitive situations.
You’ll also play a broader role within the Claims Technical Services team, contributing to mentoring, technical feedback, and continuous improvement across claims processes and standards.
This is a role for someone who enjoys complexity, takes ownership, and wants to be part of a business that is building capability, lifting standards, and setting itself up for long-term success.
In this key role you’ll
Assess and manage complex Income Protection and disability claims, including TPD, within delegated authority
Apply active case management and rehabilitation strategies to support recovery and sustainable return-to-work outcomes
Make clear, well-reasoned claims decisions aligned with fair conduct and vulnerable customer standards
Proactively communicate with customers, advisers and providers, documenting decisions and outcomes accurately
Contribute to technical capability through mentoring, case conferencing, and feedback across the claims function
To be successful and grow in this role, you will ideally bring the following
Minimum 5+ years’ experience in Income Protection, disability, or rehabilitation claims
Strong understanding of active case management, rehabilitation principles and best practice
Proven ability to analyse complex medical, legal and financial information
Confident communicator with strong relationship-building and negotiation skills
Tech-savvy, detail-focused and comfortable managing competing priorities in a fast-paced
Location:
Wellington or Auckland (Takapuna)
Role Type
Full Time, Fixed Term for 18 months
Benefits on offer when you join Chubb Life NZ
Flexible working
Group Life, Trauma, Income, Healthcare and Travel Insurance
Additional annual leave
Bonus + Stock Purchase options
Wellbeing subsidy and partner discounts
Endorse my cause & payroll giving
Chubb Life NZ’s commitment to you
We will demonstrate care for our people and selflessly support your growth and development.
We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone, regardless of location.
We invest in our people through great work experiences, opportunities for projects and assignments, and a commitment to formal development.
Why you’ll love working for Chubb Life
Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.
At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders.
We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed, respected, and valued, where we wear our Rainbow Tick with pride.
We place customers at the heart of what we do. We support our customers by listening and understanding their needs, communicating honestly and clearly, and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong.
Learn more about Life at Chubb
Our Values
Across the world, Chubb is guided by our five key values
Integrity, Customer focus, Respect, Excellence, Teamwork
If you’re looking for a role where you can apply your experience, mentor others, and contribute to the ongoing evolution of claims capability within a business that has clear ambitions for growth, this is an opportunity to make your mark at Chubb.
#ChubbLifeNewZealand
#LI-AH2
As a Senior Claims Consultant, you’ll manage a portfolio of Income Protection and disability claims, including Total Permanent Disability assessments, with a strong focus on active case management and rehabilitation outcomes. You’ll be trusted to make sound decisions within delegated authority, balancing commercial outcomes with fair conduct and customer needs.
This role is highly collaborative and externally facing. You’ll regularly engage with customers, advisers, medical specialists, rehabilitation providers and legal partners, guiding conversations with confidence and clarity while navigating complex and sensitive situations.
You’ll also play a broader role within the Claims Technical Services team, contributing to mentoring, technical feedback, and continuous improvement across claims processes and standards.
This is a role for someone who enjoys complexity, takes ownership, and wants to be part of a business that is building capability, lifting standards, and setting itself up for long-term success.
In this key role you’ll
Assess and manage complex Income Protection and disability claims, including TPD, within delegated authority
Apply active case management and rehabilitation strategies to support recovery and sustainable return-to-work outcomes
Make clear, well-reasoned claims decisions aligned with fair conduct and vulnerable customer standards
Proactively communicate with customers, advisers and providers, documenting decisions and outcomes accurately
Contribute to technical capability through mentoring, case conferencing, and feedback across the claims function
To be successful and grow in this role, you will ideally bring the following
Minimum 5+ years’ experience in Income Protection, disability, or rehabilitation claims
Strong understanding of active case management, rehabilitation principles and best practice
Proven ability to analyse complex medical, legal and financial information
Confident communicator with strong relationship-building and negotiation skills
Tech-savvy, detail-focused and comfortable managing competing priorities in a fast-paced
Location:
Wellington or Auckland (Takapuna)
Role Type
Full Time, Fixed Term for 18 months
Benefits on offer when you join Chubb Life NZ
Flexible working
Group Life, Trauma, Income, Healthcare and Travel Insurance
Additional annual leave
Bonus + Stock Purchase options
Wellbeing subsidy and partner discounts
Endorse my cause & payroll giving
Chubb Life NZ’s commitment to you
We will demonstrate care for our people and selflessly support your growth and development.
We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone, regardless of location.
We invest in our people through great work experiences, opportunities for projects and assignments, and a commitment to formal development.
Why you’ll love working for Chubb Life
Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.
At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders.
We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed, respected, and valued, where we wear our Rainbow Tick with pride.
We place customers at the heart of what we do. We support our customers by listening and understanding their needs, communicating honestly and clearly, and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong.
Learn more about Life at Chubb
Our Values
Across the world, Chubb is guided by our five key values
Integrity, Customer focus, Respect, Excellence, Teamwork
If you’re looking for a role where you can apply your experience, mentor others, and contribute to the ongoing evolution of claims capability within a business that has clear ambitions for growth, this is an opportunity to make your mark at Chubb.
#ChubbLifeNewZealand
#LI-AH2
💡 Quick Summary
Seeking a career-building opportunity? The Senior Claims Consultant position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
