Job Description
The Instant Group are hiring!
Our purpose at The Instant Group is to help our clients to move their business forward faster! We are a workspace innovation company that rethinks workspace on behalf of our clients. Using our market leading data, we find, create, deliver and manage bespoke workspace solutions. We put our customers’ business at the heart of the solution and specialise in injecting agility and flexibility to reduce cost and drive enterprise performance.
In 2026 The Instant Group merged with key digital assets of IWG. This exciting merger combines the digital know-how, content, technology, team experience and customer base and creates the definitive flexible workspace marketplace for workers, corporates and workspace owners. Our newly enhanced marketplace will serve more than 250,000 businesses in 175 countries, operating 24/7 through an integrated platform in more than 40 languages. This radically enlarged marketplace will provide data and market choice that will enable “work from anywhere” plans for multi-national companies through to sole employee start-ups. With more than 25,000 flexible workspace centres listed, the merger will offer the greatest access yet to the full extent of the flexible workspace market.
The Instant Group is a dynamic workplace with a culture of connectivity. We solve challenges and grasp opportunities together whilst supporting one another. Our common purpose glues the organisation together to ensure that everyone is pulling in the same direction with a truly client-centric focus. We are very proud of our differentiated client approach and exceptional people and are committed to offering a great place to build a career. As a result, we have won the ‘Best Places to work in Property’ award and are continuously featured in the ‘Sunday Times HSBC international Track 200’.
Who are we hiring?
Reporting to the Regional Client Services Director, this role is responsible for operation and vendor management, financial performance, client relationship management and site governance to those clients. Within the role you will have full responsibility for all Instant services (as well as hard FM and soft services) delivered to your local clients. You will require a full understanding of your clients’ requirements to ensure that solutions are delivered to time, budget & to client satisfaction. You will also be expected to identify opportunities for selling additional services to clients. You will integrate seamlessly with the client contacts while still adhering to Instant’s values and keeping an eye on the commercial aspects of the contract.
What will you be responsible for?
Operation management
Develop working relationship with landlord/ service providers and act as Single-Point-Of-Contact to manage emergencies and customer escalations
Manage the team to deliver operation SLA’s and KPI’s as per contracts with clients
Drive performance through continuous improvement methodologies to meet/ exceed these at all times
Identify all operational, H&S, local statutory compliance and financial risk areas, implement necessary controls and ensure audit readiness. Escalate and attempt to mitigate any high risks in both the clients’ and Instant Group’s organisations
Ensure the continuous review and improvement of all service lines
Build relationships with key vendors and ensure they are satisfying the business needs of the client base
Lead and coordinate new service implementations
Plan, procure and project manage any ongoing churn projects
Chair review meetings with service providers and timely submission of monthly report to Stripe
Client Relationship Management
Manage the clients proactively and professionally, ensuring their expectations are not only met, but also exceeded
Seek to position Instant Group as a strategic partner of the customer, through proposing business solutions that add value and competitive advantage to the customer’s business and enhance its performance and reputation
Create a strategic client plan, anticipating customer needs for a minimum of three years and engaging the wider Instant Group business to create compelling solutions and options
Identify and develop effective relationships with key stakeholders, decision makers and influencers. Map and engage new contacts to further penetrate the organization
Develop an in-depth understanding of customers' challenges and influence Instant Group’s strategy accordingly, to enable us to anticipate and respond to client’s current and future needs
Resolve issues escalated by the client and communicate effectively to our regional team
Financial management
Manage the budgeting and forecasting processes and be accountable for overall financial performance of the account
Be aware of and exercise sound business judgment in such areas as global market conditions, competitive and commercial activities, general economic conditions and related matters
Ensure all client feedback is responded to in a timely and effective manner and that plans for change resulting from the feedback are communicated effectively to our clients
Effectively engage the client Executive Sponsor and ensure that the client strategy is understood and agreed by key stakeholders in Instant Group’s
People management and development
Work closely with all levels, including senior and executive management, managers and staff at client sites and within global/ regional corporate offices
Manage the selection, induction, development, retention, motivation and performance management of direct reports
Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in-placed
Manage the succession planning and development process for site-based management and other key roles
Ensure feedback from the teams and Employee Opinion Survey is acted upon and plans for change resulting from the feedback are communicated effectively across the employee base
Ensure all Human Resources matters are managed effectively and consistently
What are we looking for?
Background of delivering hard and soft Facilities Management solutions for large scale projects
Experience of mission critical engineering installations with high levels of uptime
Superior client relationship management skills
Proven account development experience
Experience of managing service providers, SLAs/KPIs
Working knowledge of local legislations and statutory requirements
Good understanding of outsourcing and processes; particularly FM and related services
What skills do you require?
Alignment with our company behaviours; step forward and make it better, help our customers win, solve it together and help each other grow.
Strong client relationship management and account development experience and skills
Excellent communication and interpersonal skills
Exceptional organisational skills
Flexible and adaptable approach to work
Proactive, and ability to multi-task and prioritise workload
Problem solving
Engaging personality
Extensive outsourced FM service delivery experience
Extensive building services engineering background
Experience of managing service providers, SLAs/KPIs
Good working knowledge of workplace H&S is desirable
P&L management
What's in it for you?
Competitive pay scales reviewed annually
Discretionary annual company bonus
Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
Bespoke training programmes
Lots of learning and self-development opportunities on our bespoke ‘Instant Learning’ portal
Reward Gateway (discounts!)
Wellbeing Centre
Global Employee Assistance Programme
Brilliant colleague recognition scheme that leads to quarterly and annual ‘let’s celebrate’ awards with great prizes
Generous referral scheme
At The Instant Group, people are our number one priority alongside our clients. We are committed to encouraging diversity, equality and inclusion and providing equal opportunities in all aspects of employment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As such, when hiring or promoting from within, we look for people with different experience from a wide variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, ****** orientation, religion, disability status or any other dimensions of diversity.
SvWaEEYmDw
Our purpose at The Instant Group is to help our clients to move their business forward faster! We are a workspace innovation company that rethinks workspace on behalf of our clients. Using our market leading data, we find, create, deliver and manage bespoke workspace solutions. We put our customers’ business at the heart of the solution and specialise in injecting agility and flexibility to reduce cost and drive enterprise performance.
In 2026 The Instant Group merged with key digital assets of IWG. This exciting merger combines the digital know-how, content, technology, team experience and customer base and creates the definitive flexible workspace marketplace for workers, corporates and workspace owners. Our newly enhanced marketplace will serve more than 250,000 businesses in 175 countries, operating 24/7 through an integrated platform in more than 40 languages. This radically enlarged marketplace will provide data and market choice that will enable “work from anywhere” plans for multi-national companies through to sole employee start-ups. With more than 25,000 flexible workspace centres listed, the merger will offer the greatest access yet to the full extent of the flexible workspace market.
The Instant Group is a dynamic workplace with a culture of connectivity. We solve challenges and grasp opportunities together whilst supporting one another. Our common purpose glues the organisation together to ensure that everyone is pulling in the same direction with a truly client-centric focus. We are very proud of our differentiated client approach and exceptional people and are committed to offering a great place to build a career. As a result, we have won the ‘Best Places to work in Property’ award and are continuously featured in the ‘Sunday Times HSBC international Track 200’.
Who are we hiring?
Reporting to the Regional Client Services Director, this role is responsible for operation and vendor management, financial performance, client relationship management and site governance to those clients. Within the role you will have full responsibility for all Instant services (as well as hard FM and soft services) delivered to your local clients. You will require a full understanding of your clients’ requirements to ensure that solutions are delivered to time, budget & to client satisfaction. You will also be expected to identify opportunities for selling additional services to clients. You will integrate seamlessly with the client contacts while still adhering to Instant’s values and keeping an eye on the commercial aspects of the contract.
What will you be responsible for?
Operation management
Develop working relationship with landlord/ service providers and act as Single-Point-Of-Contact to manage emergencies and customer escalations
Manage the team to deliver operation SLA’s and KPI’s as per contracts with clients
Drive performance through continuous improvement methodologies to meet/ exceed these at all times
Identify all operational, H&S, local statutory compliance and financial risk areas, implement necessary controls and ensure audit readiness. Escalate and attempt to mitigate any high risks in both the clients’ and Instant Group’s organisations
Ensure the continuous review and improvement of all service lines
Build relationships with key vendors and ensure they are satisfying the business needs of the client base
Lead and coordinate new service implementations
Plan, procure and project manage any ongoing churn projects
Chair review meetings with service providers and timely submission of monthly report to Stripe
Client Relationship Management
Manage the clients proactively and professionally, ensuring their expectations are not only met, but also exceeded
Seek to position Instant Group as a strategic partner of the customer, through proposing business solutions that add value and competitive advantage to the customer’s business and enhance its performance and reputation
Create a strategic client plan, anticipating customer needs for a minimum of three years and engaging the wider Instant Group business to create compelling solutions and options
Identify and develop effective relationships with key stakeholders, decision makers and influencers. Map and engage new contacts to further penetrate the organization
Develop an in-depth understanding of customers' challenges and influence Instant Group’s strategy accordingly, to enable us to anticipate and respond to client’s current and future needs
Resolve issues escalated by the client and communicate effectively to our regional team
Financial management
Manage the budgeting and forecasting processes and be accountable for overall financial performance of the account
Be aware of and exercise sound business judgment in such areas as global market conditions, competitive and commercial activities, general economic conditions and related matters
Ensure all client feedback is responded to in a timely and effective manner and that plans for change resulting from the feedback are communicated effectively to our clients
Effectively engage the client Executive Sponsor and ensure that the client strategy is understood and agreed by key stakeholders in Instant Group’s
People management and development
Work closely with all levels, including senior and executive management, managers and staff at client sites and within global/ regional corporate offices
Manage the selection, induction, development, retention, motivation and performance management of direct reports
Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in-placed
Manage the succession planning and development process for site-based management and other key roles
Ensure feedback from the teams and Employee Opinion Survey is acted upon and plans for change resulting from the feedback are communicated effectively across the employee base
Ensure all Human Resources matters are managed effectively and consistently
What are we looking for?
Background of delivering hard and soft Facilities Management solutions for large scale projects
Experience of mission critical engineering installations with high levels of uptime
Superior client relationship management skills
Proven account development experience
Experience of managing service providers, SLAs/KPIs
Working knowledge of local legislations and statutory requirements
Good understanding of outsourcing and processes; particularly FM and related services
What skills do you require?
Alignment with our company behaviours; step forward and make it better, help our customers win, solve it together and help each other grow.
Strong client relationship management and account development experience and skills
Excellent communication and interpersonal skills
Exceptional organisational skills
Flexible and adaptable approach to work
Proactive, and ability to multi-task and prioritise workload
Problem solving
Engaging personality
Extensive outsourced FM service delivery experience
Extensive building services engineering background
Experience of managing service providers, SLAs/KPIs
Good working knowledge of workplace H&S is desirable
P&L management
What's in it for you?
Competitive pay scales reviewed annually
Discretionary annual company bonus
Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
Bespoke training programmes
Lots of learning and self-development opportunities on our bespoke ‘Instant Learning’ portal
Reward Gateway (discounts!)
Wellbeing Centre
Global Employee Assistance Programme
Brilliant colleague recognition scheme that leads to quarterly and annual ‘let’s celebrate’ awards with great prizes
Generous referral scheme
At The Instant Group, people are our number one priority alongside our clients. We are committed to encouraging diversity, equality and inclusion and providing equal opportunities in all aspects of employment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As such, when hiring or promoting from within, we look for people with different experience from a wide variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, ****** orientation, religion, disability status or any other dimensions of diversity.
SvWaEEYmDw
💡 Quick Summary
Seeking a career-building opportunity? The Senior Client Services Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
