Job Description
About the Telfer School of Management
The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.
At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.
Position purpose:
Reporting to the Program Manager, the incumbent manages the planning and delivery of a portfolio of open-enrollment and custom non-credit executive programs offered both in-person and virtually to executive-level clients while providing an exceptional client experience. Establishes and maintains relationships with program participants and works closely with colleagues from client organizations, colleagues within the University, and with the Telfer Executive Programs Community of Practice. Ensures smooth and efficient operations and supports the continuous improvement of business processes.
In this role, your responsibilities will include:
Program Planning & Operations: Plans and coordinates all logistics related to their portfolio of programs and events. To this end, discusses with clients and/or Program Directors, identifies requirements and deadlines, plans and coordinates all the steps required to deliver the program or event. Performs a variety of operational functions related to ongoing executive programs delivery. Performs routine administrative and financial functions. Executes all operational activities around program delivery efficiently and within budget. Troubleshoots unanticipated complications within the scope of program execution and implements creative solutions to ensure operational continuity. Maintains accurate records for key historical data and program metrics.
Client Service and Communications: Acts as communication liaison between program management, clients, contributors, experts and other stakeholders in order to ensure the effective sharing of critical information related to the program components under their area of responsibility. Ensures that accurate and clear information related to the program, deadlines, and requirements is consistently available and updated. Addresses client feedback, escalates more complex areas of concern to program management, with the goal of favouring service excellence.
Teaching & Learning Support: Advises Program Directors and faculty on resources and technology necessary for optimal delivery of learning and development programs and may provide training as needed for effective delivery. Advises potential participants on development programs that best suit their needs.
What you will bring:
Post-secondary education in marketing, event management, education, or communications, or an equivalent combination of education, training and experience
Minimum three years experience and knowledge of event management or logistical support for training and/or program operations or administrative coordination
Strong interpersonal and communication skills
Excellent problem-solving skills
Ability to work well under pressure and meet strict deadlines
Self-reliance and good judgment
Project management experience
Strong organizational skills and consistent attention to detail in a fast-paced environment
Demonstrated success working in a team setting
Ability to occasionally work outside of normal office hours
Knowledge of computer systems and software such as Windows, word processors, web applications and graphic design software, social media platforms, spreadsheets, databases, presentation software, internet browsers and email
Knowledge of educational technologies, presentation software, and audio-visual systems
Bilingualism – French and English (spoken and written)
#Li-Mp1
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.
At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.
Position purpose:
Reporting to the Program Manager, the incumbent manages the planning and delivery of a portfolio of open-enrollment and custom non-credit executive programs offered both in-person and virtually to executive-level clients while providing an exceptional client experience. Establishes and maintains relationships with program participants and works closely with colleagues from client organizations, colleagues within the University, and with the Telfer Executive Programs Community of Practice. Ensures smooth and efficient operations and supports the continuous improvement of business processes.
In this role, your responsibilities will include:
Program Planning & Operations: Plans and coordinates all logistics related to their portfolio of programs and events. To this end, discusses with clients and/or Program Directors, identifies requirements and deadlines, plans and coordinates all the steps required to deliver the program or event. Performs a variety of operational functions related to ongoing executive programs delivery. Performs routine administrative and financial functions. Executes all operational activities around program delivery efficiently and within budget. Troubleshoots unanticipated complications within the scope of program execution and implements creative solutions to ensure operational continuity. Maintains accurate records for key historical data and program metrics.
Client Service and Communications: Acts as communication liaison between program management, clients, contributors, experts and other stakeholders in order to ensure the effective sharing of critical information related to the program components under their area of responsibility. Ensures that accurate and clear information related to the program, deadlines, and requirements is consistently available and updated. Addresses client feedback, escalates more complex areas of concern to program management, with the goal of favouring service excellence.
Teaching & Learning Support: Advises Program Directors and faculty on resources and technology necessary for optimal delivery of learning and development programs and may provide training as needed for effective delivery. Advises potential participants on development programs that best suit their needs.
What you will bring:
Post-secondary education in marketing, event management, education, or communications, or an equivalent combination of education, training and experience
Minimum three years experience and knowledge of event management or logistical support for training and/or program operations or administrative coordination
Strong interpersonal and communication skills
Excellent problem-solving skills
Ability to work well under pressure and meet strict deadlines
Self-reliance and good judgment
Project management experience
Strong organizational skills and consistent attention to detail in a fast-paced environment
Demonstrated success working in a team setting
Ability to occasionally work outside of normal office hours
Knowledge of computer systems and software such as Windows, word processors, web applications and graphic design software, social media platforms, spreadsheets, databases, presentation software, internet browsers and email
Knowledge of educational technologies, presentation software, and audio-visual systems
Bilingualism – French and English (spoken and written)
#Li-Mp1
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Coordinator, Academic Delivery Support position is now open for candidates interested in the Operations Executive Jobs sector. This role in Ottawa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.