Job Description
With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.
One Confluent. One team. One Data Streaming Platform.
Data Connects Us.
About The Role
The Senior Customer Success Technical Architect serves as the technical champion for our enterprise customers. In this role, you will function as the primary point of contact for all technical, product and support questions on a day-to-day basis and will coordinate with the various Confluent teams to ensure that resources are leveraged efficiently to make your customers successful. In this role, you will have the opportunity to build broad experience with Kafka, the Confluent Platform and work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout all of these interactions, you will build strong relationships with customers, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art streaming data infrastructure alongside colleagues who are widely recognised as leaders in this space.
What You Will Do
Champion and advocate for the customer within Confluent - you will be the voice of the customer and will have to coordinate between Confluent Sales, Product, Services, Support and Training teams to drive customer success
Developing and presenting periodical customer reviews to Confluent senior management
When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Support Engineers and Core Engineering
Leverage knowledge of your customers environments to assist Support Engineers and Professional Services teams in better serving your customers
Leverage knowledge of your customers environments and use cases to influence the roadmap of Confluent products
Complete analysis and present periodic reviews of operational performance to customer leadership
Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Help to educate your accounts on best practices for using Confluent platform
When necessary, recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.)
What You Will Bring
Demonstrated success in Customer Success, Customer Support or Professional Services function for a product/SaaS company with enterprise customers
Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
Ability to learn new technology quickly, as well as a strong interest in doing so!
Excellent communication skills and an ability to concisely explain tricky issues and complex solutions
Experience with Java Virtual Machine (JVM) tuning and troubleshooting
Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
Exceptional interpersonal communications capabilities demonstrated through a history of successful B2B infrastructure software development projects
Project management experience, as you will need to be able to coordinate across various Confluent teams to ensure success for your accounts
Bachelor level degree in Computer Science or an engineering, mathematics, or another quantitative field
Ability to thrive in ambiguity in a fast-paced, deadline oriented start-up environment
Demonstrated ability to manage multiple projects at a time while paying strict attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
Previous experience helping customers build solutions that use Apache Kafka alongside Hadoop, relational and NoSQL databases, message queues, and related products
Prior experience working for a technology start-up
Proficiency in Java and distributed systems
This is a remote/work from home role with an expectation that you will travel about 25% of the time to visit your local accounts
You are security cleared for defence and intelligence and based in Canberra, Sydney or Melbourne
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
One Confluent. One team. One Data Streaming Platform.
Data Connects Us.
About The Role
The Senior Customer Success Technical Architect serves as the technical champion for our enterprise customers. In this role, you will function as the primary point of contact for all technical, product and support questions on a day-to-day basis and will coordinate with the various Confluent teams to ensure that resources are leveraged efficiently to make your customers successful. In this role, you will have the opportunity to build broad experience with Kafka, the Confluent Platform and work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout all of these interactions, you will build strong relationships with customers, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art streaming data infrastructure alongside colleagues who are widely recognised as leaders in this space.
What You Will Do
Champion and advocate for the customer within Confluent - you will be the voice of the customer and will have to coordinate between Confluent Sales, Product, Services, Support and Training teams to drive customer success
Developing and presenting periodical customer reviews to Confluent senior management
When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Support Engineers and Core Engineering
Leverage knowledge of your customers environments to assist Support Engineers and Professional Services teams in better serving your customers
Leverage knowledge of your customers environments and use cases to influence the roadmap of Confluent products
Complete analysis and present periodic reviews of operational performance to customer leadership
Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Help to educate your accounts on best practices for using Confluent platform
When necessary, recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.)
What You Will Bring
Demonstrated success in Customer Success, Customer Support or Professional Services function for a product/SaaS company with enterprise customers
Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
Ability to learn new technology quickly, as well as a strong interest in doing so!
Excellent communication skills and an ability to concisely explain tricky issues and complex solutions
Experience with Java Virtual Machine (JVM) tuning and troubleshooting
Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
Exceptional interpersonal communications capabilities demonstrated through a history of successful B2B infrastructure software development projects
Project management experience, as you will need to be able to coordinate across various Confluent teams to ensure success for your accounts
Bachelor level degree in Computer Science or an engineering, mathematics, or another quantitative field
Ability to thrive in ambiguity in a fast-paced, deadline oriented start-up environment
Demonstrated ability to manage multiple projects at a time while paying strict attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
Previous experience helping customers build solutions that use Apache Kafka alongside Hadoop, relational and NoSQL databases, message queues, and related products
Prior experience working for a technology start-up
Proficiency in Java and distributed systems
This is a remote/work from home role with an expectation that you will travel about 25% of the time to visit your local accounts
You are security cleared for defence and intelligence and based in Canberra, Sydney or Melbourne
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Customer Success Technical Architect position is now open for candidates interested in the Work from home Jobs sector. This role in Millers Point offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
