Senior Customer Support Executive|Social Media

Position : Senior Customer Support Executive – Social Media Experience : 1 – 4 Years (Relevant) Qualification : Any Graduate No of Position : 2 Salary : 3 – 4.5 Lacs (PA) Location : Kalyan Nagar (Bangalore) Company: JW BRANDS PVT LTD Brands: JOKER & WITCH (www.jokerandwitch.com) | TEEJH (www.teejh.com) ABOUT US JOKER AND WITCH is a New-Age Watch & Jewellery brand for men & women, offering minimal, unique and trend-setting global styles at affordable prices. Our product designs are inspired by international trends, celebrity looks, and high street styles. TEEJH (www.teejh.com) is an Ethnic Jewelry brand fully owned by its sister concern JOKER AND WITCH (www.jokerandwitch.com) We are a start-up based out of Bangalore with an enthusiastic young team and are looking for candidates who are ambitious, problem solvers and most importantly, hungry for enormous learning. Check us out at: https://jokerandwitch.com Instagram - https://www.instagram.com/jokerandwitch https://www.instagram.com/teejhindia Job Description: Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for Customer Support Executives to manage Customer Queries and escalations through Social media platforms and maintain customer satisfaction. We are looking for candidates who are ambitious, street-smart and most importantly hungry for enormous learning. ROLES & RESPONSIBILITIES 1. Attending to all customer queries, concerns and comments posted to the company’s Social media platforms. 2. Act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency. 3. Engage customers in a professional and empathetic manner, addressing their inquiries and feedback effectively and in a timely manner. 4. Provide accurate , valid and complete information by using the right methods/tools. 5. Contribute to the development of Social media response templates, FAQs, and resources to streamline customer support processes. 6. Collaborate with the marketing team to align messaging and maintain consistent brand voice in social media interactions. 7. Keep records of customer interactions ,Follow communication procedures, guidelines and policies. 8. Offering exceptional customer service and satisfaction. DESIRED CANDIDATE PROFILE 1. Proven experience in handling Social Media Process responses. 2. Familiarity with CRM Systems and practices. 3. Ability to adapt/respond to different types of Queries/Complaints/Suggestions. 4. Should be an articulate presenter & speaker , a strategic planner but above all, dynamic and goal-oriented. 5. Strong Organization skills and Demonstrated ability to prioritize tasks and manage time effectively. 6. Possesses a “hands-on” approach and an ability to multitask in a fast paced start up environment. 7. Should be a team player & ready to take up new tasks & Challenges. 8. Should have excellent problem solving skills. +. Ability to prioritize task and manage time effectively. 10. Candidates based out of Bangalore, and willing to join immediately will be given preference. If you enjoy working in a fast-paced environment with unmatched opportunities to learn and grow, please send your CV along with a covering letter to hr@jokerandwitch.com / shwetha.kp@jokerandwitch.com