Senior Estates Assistant (Birmingham)

The role

As a Senior Estates Assistant within our Portfolio Management Occupier Solutions team, you will advise existing corporate clients on occupier management. Specifically the candidate will be responsible for delivering Occupier Management services for circa 350 properties in the assigned region(s) for the assigned corporate client. This is a full time position.

Key deliverables

A point of contact in respect of property issues and projects for the Client(s)
Reporting to Client on a regular basis in accordance with Client requirements
Reporting to the Account Manager on a regular basis
Ensure delivery of service through effective working relationships across the client delivery team(s)
Key Responsibilities

Assist in Drafting/Approving change notes and invoices and payment files.
Account Reconciliations
Calculation of turnover payments due under legal documentation
Helping to manage Client helpdesk
Liaising with Client legal services team for advice where appropriate
Analysing and manipulating data from client database.
Assisting with service charge payments, recharges, annual budgets (and reconciliations) and variance reporting
Main point of contact for all property specific queries from a range of sources, both internal and external, in respect of the client's property portfolio
Other Responsibilities

Liaising with landlords and tenants to resolve property issues
When required undertake inspections of all properties in line with contract requirements to identify any property issues and any opportunities to enhance use of the property
Dealing with Lease queries
Lease Reading
Preparing repairing liability summaries from legal documentation
Responsible for collating and submitting monthly fees
Financials

May have cost control responsibilities
Has an awareness of wider team or department budget
Clients and Business Development

Is courteous and responsive to clients (internal and external)
Works within clearly defined, well established processes under regular supervision
Consults more experienced colleagues or more difficult or novel situations
People

Active team player
Shares information with colleagues and others through team meetings, databases, filing systems
Shares expertise with colleagues
Proactively communicates to colleagues and others
Systems and Process

Solves problems by following well defined processes and precedents
Authority limited to prioritisation of daily tasks and decisions made according to clear process
Is conscious of and takes steps to protect the interest of BNP Paribas Real Estate, employees and reputation
May contribute to BNP Paribas Real Estate projects
Person specification

Essential qualifications

Educated to A level or equivalent
Essential experience

Demonstrable record of working with corporate clients in delivery of occupier management or property management services
Awareness of basic property law
Provision of annual budgeting, variance reporting and service charge
Understanding of property databases and the maintaining accurate data