Job Description
Customer refers to Channel partners (Internal & External). Customer and Consumer Focus is about adding value to all customers, internal and external, through thought, action and behaviour. Adding value implies understanding the customer needs vis a vis the market, and being committed in delivering solutions that delight the customer and consumer and enhance the relationship without compromising on company values.
2
Makes a conscious attempt to understand and act on the consumer and customer
needs in a prompt and positive manner.
Ensures thorough follow up with customer contact center team to ensure that
customer concerns are responded to with urgency and sense of responsibility.
Uses the perspectives of the customer to resolve decision dilemmas on operational
approaches & priorities.
Finds opportunities to collect information from the most direct source on customer
needs.
Collaboration & Networking :
Networking with key stakeholders (internal and external) and cross functional
team members to build collaborative relationships based on confidence, trust
and respect to facilitate the accomplishment of common work/ business goals.
Working effectively with individuals across teams with diverse working styles, treating them with dignity and respect and value their contributions.
1
Keeps self-aware of the important stake holders (decision makers &
influencers) necessary for delivering results.
Communicates & connects consistently with colleagues, customers and channel
partners to respond and resolve their concerns and queries.
Remains courteous while dealing with colleagues, channel partners, and customers.
Seeks guidance in case of ambiguity.
Proactively observes the customer service practices in other companies and industries
and shares information with supervisor.
2
Makes a conscious attempt to understand and act on the consumer and customer
needs in a prompt and positive manner.
Ensures thorough follow up with customer contact center team to ensure that
customer concerns are responded to with urgency and sense of responsibility.
Uses the perspectives of the customer to resolve decision dilemmas on operational
approaches & priorities.
Finds opportunities to collect information from the most direct source on customer
needs.
Collaboration & Networking :
Networking with key stakeholders (internal and external) and cross functional
team members to build collaborative relationships based on confidence, trust
and respect to facilitate the accomplishment of common work/ business goals.
Working effectively with individuals across teams with diverse working styles, treating them with dignity and respect and value their contributions.
1
Keeps self-aware of the important stake holders (decision makers &
influencers) necessary for delivering results.
Communicates & connects consistently with colleagues, customers and channel
partners to respond and resolve their concerns and queries.
Remains courteous while dealing with colleagues, channel partners, and customers.
Seeks guidance in case of ambiguity.
Proactively observes the customer service practices in other companies and industries
and shares information with supervisor.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
