Senior Fulfilment Advisor

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

Here at our Chester office, we’re currently seeking an Implementation Advisor to join our rapidly expanding Treasury Services team. Working with our varied multi-national client base you’ll provide day-to-day account servicing and management, resolving inquiries, managing the coordinated response and resolution of complex issues, and building solid and profitable relationships.

Whether you’re already working within Treasury Management or have had exposure to electronic operational cash management - if you’re a client professional looking to develop a career in banking then we’d love to hear from you. We’re particularly interested in those with stakeholder management skills and who are used to working in a fast-paced environment.

In return we not only offer the training and support you’d expect from a leading global bank but also the opportunity to grow your career right here in Chester. With exposure to a variety of financial products and the continued year-on-year growth of the team, we can offer excellent mobility and development.

Responsibilities:

Project managing the implementation of treasury solutions with new and existing clients to Bank of America - covering core product solutions / service offerings
Working in partnership with the client to create and agree an implementation delivery timeline, clearly communicate the project status; identify issues, resolution steps and deadlines
Coordinating with internal Business Partners as necessary
Attending conference calls where specific cash management and client knowledge will assist with the execution of the solution
Providing support and guidance to Sales Officers where required/requested during the sales process
What we are looking for:

Being able to demonstrate extensive experience with client facing roles, both orally and written, preferably within a similar client servicing function.
Experience dealing with corporate clients at all levels in a positive and professional manner, with the ability to work under pressure
Experience in Treasury Management products
Project management/process coordination experience concentrating on cash management solutions for corporate organisations, including exposure to elements such as electronic payments, SWIFT messaging, BACS, CHAPS, Foreign Exchange (FX) and Money Markets (MM)
Skills that will help:

Self motivating, flexible, and able to work independent of direct supervision
Problem solving/analytical and organizational skills
General PC, Windows and Excel Knowledge
Benefits of working at Bank of America:

UK

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
Access to an Employee Assistance Program for confidential support and help for everyday matters
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.