CHIEF TECHNICAL OFFICER

The Chief Technical Officer (CTO) will be overseeing and managing the operation of Banks network infrastructure, enterprise applications, server infrastructure, storage systems, vendor/ telco, data center/cloud infrastructure, and cybersecurity technologies, systems, and applications by reporting to the CEO. / Board IT Committee The desired candidate should have a strong background and hands on Service Now based IT Operations Management (ITOM) with specific focus in banking /fin-tech sector. As a key member of the executive management team of the Bank, the CTO interacts with senior stakeholders and other members of the Bank.

Job Description:

Operations
• Responsible for monitoring and alerting of IT systems to ensure early detection and correction of problems
• Ensure proper management, maintenance, provisioning and monitoring of all production environments;
• Collaborate with the department of Network & Security, Application Administration to manage change initiatives in a structured manner to ensure systems availability, performance and reliability;

DevOps
• Build and maintain continuous integration, testing, monitoring, deployment using configuration management and other essential DevOps tools
• Automate deployment of applications, system configurations and security settings
• Design, build and improve tools and technologies that make up Continuous Integration (CD) and Continuous Delivery (CD) pipelines

Service Management
• Responsible for ITIL functions of Service Management, Service Mapping, Change Management, Configuration Management, and Problem Management Incident Management, Service Level Management, Capacity Management, Release Management processes.
• Work with the IT department and business units to develop, enforce , monitor and maintain Service Level Agreements (SLA’s) with vendors/service provider
• Oversee timely handover of new services from delivery teams to Operations;

System Reliability and Availability
• Partners with IT/business units to establish appropriate service level objectives for system reliability and availability and implements technology and processes to achieve SLA objectives.

System Reliability and Availability Backup/Disaster Recovery
• Leads the development and testing of Disaster Recovery/Business Continuity plans and processes.
• Manage system maintenance / backups and ensure the integrity of service recovery;

Supplier Management
• Manages relationships with and the performance of supplier/outsourcing partner and to ensure KPIs and SLAs are being achieve

KPI
• Tracks and communicates the KPIs of owned processes and present operational metrics to CEO / Board committee on a consistent basis;
• Lead and manage the internal teams to ensure all KPIs, SLAs are met or exceeded.

Software Assets and Budget
• Manages spending within the area of responsibility to adhere to the budget.
• Prepare & manage the IT Operations budget;
• Verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and tract them
• Managing a detailed inventory of software and hardware assets, and applying the information gathered in making the best decision concerning IT-related asset purchases, storage, handling and redistribution.

Knowledge and Experience:
• Demonstrated experience in designing/applying operating process expertise in settings such as IT Service Management, IT Operations Management, Network Operations Centres, and Data Centre operations.
• Experience in ITSM operations and policy development
• The candidate should use any of following tools before : AWS CloudWatch, ServiceNow etc