Job Description
This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required. Job expectations include providing coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented.
The Global Financial Crimes (GFC) Proficiency Coach role is responsible for delivering coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented with the appropriate evidence reviewed. Proficiency Coaches are expected to effectively communicate with all levels within the organization.
Responsibilities:
• Reviews, analyzes, and makes recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure and quality metrics
• Reviews Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement
• Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations
• Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role
• Supports the identification of improvements to the investigations and case assignment processes to enhance the effectiveness of investigative procedures
• Participates in the case assignment process to distribute work across the investigative team
Required Qualifications
• Minimum of five years of relevant experience
• Financial crime compliance support experience a must
• Previous proficiency coaching experience required
• Demonstrated ability to accept and implement candid feedback and skillfully provide 360 degree coaching to all levels from associate to manager
• Demonstrated strong leadership and coaching skills
• Independent worker and self-motivated
• Excellent organizational skills
• Strong verbal and written communication skills
• Demonstrated commitment to improving the team
• Able to adapt to change and various working environments
• Consistently shows pride in themselves and their work
• Responsible and accountable for actions and results
• Skilled at building relationships
• Able to adhere to a hybrid work schedule [M & F are work from home days]
• Proficient in Microsoft PowerPoint, Excel and Word; SharePoint, Webex, Mattermost
Desired Qualifications
• Bachelor's Degree in related field
• Experience in financial services and/or a related government entity
• Certified Anti-Money Laundering Specialist (CAMS) and Certified Fraud Examiner (CFE) Certifications a plus
• Proficient in Microsoft PowerPoint, Excel and Word; SharePoint, Webex, Mattermost
Skills:
• Coaching
• Fraud Management
• Quality Assurance
• Regulatory Compliance
• Investigation Management
• Policies, Procedures, and Guidelines Management
• Risk Management
• Issue Management
• Reporting
• Written Communications
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - CT - Farmington - 70 Batterson Park Rd (CT2515)
Pay and benefits information
Pay range
$+0,000.00 - $105,700.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
The Global Financial Crimes (GFC) Proficiency Coach role is responsible for delivering coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented with the appropriate evidence reviewed. Proficiency Coaches are expected to effectively communicate with all levels within the organization.
Responsibilities:
• Reviews, analyzes, and makes recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure and quality metrics
• Reviews Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement
• Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations
• Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role
• Supports the identification of improvements to the investigations and case assignment processes to enhance the effectiveness of investigative procedures
• Participates in the case assignment process to distribute work across the investigative team
Required Qualifications
• Minimum of five years of relevant experience
• Financial crime compliance support experience a must
• Previous proficiency coaching experience required
• Demonstrated ability to accept and implement candid feedback and skillfully provide 360 degree coaching to all levels from associate to manager
• Demonstrated strong leadership and coaching skills
• Independent worker and self-motivated
• Excellent organizational skills
• Strong verbal and written communication skills
• Demonstrated commitment to improving the team
• Able to adapt to change and various working environments
• Consistently shows pride in themselves and their work
• Responsible and accountable for actions and results
• Skilled at building relationships
• Able to adhere to a hybrid work schedule [M & F are work from home days]
• Proficient in Microsoft PowerPoint, Excel and Word; SharePoint, Webex, Mattermost
Desired Qualifications
• Bachelor's Degree in related field
• Experience in financial services and/or a related government entity
• Certified Anti-Money Laundering Specialist (CAMS) and Certified Fraud Examiner (CFE) Certifications a plus
• Proficient in Microsoft PowerPoint, Excel and Word; SharePoint, Webex, Mattermost
Skills:
• Coaching
• Fraud Management
• Quality Assurance
• Regulatory Compliance
• Investigation Management
• Policies, Procedures, and Guidelines Management
• Risk Management
• Issue Management
• Reporting
• Written Communications
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - CT - Farmington - 70 Batterson Park Rd (CT2515)
Pay and benefits information
Pay range
$+0,000.00 - $105,700.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
💡 Quick Summary
Seeking a career-building opportunity? The Senior Global Financial Crimes Investigator | Proficiency Coach position is now open for candidates interested in the Bank Jobs sector. This role in Chandler offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.