Job Description
POSITION SUMMARY:
The Senior Human Resources Generalist provides thoughtful guidance and advice to managers, supervisors, and staff on matters related to employee and labour relations and will work effectively as a trusted and collaborative member of the HR Team. They are responsible for activities related to progressive discipline, performance management, workplace investigations, leaves of absences, disability case management and the return to work process. The Senior Human Resources Generalist is a member of the management team.
RESPONSIBILITIES:
Employee & Labour Relations
Provide employee relations advice and expertise, while developing strong relationships with managers, supervisors, staff and union representatives in multiple locations.
Provide consistent and equitable interpretation of collective agreements, Agency policies and procedures, relevant laws and regulations.
Offer creative and effective recommendations and solutions to lead and resolve complex, ambiguous, and/or escalated employee relation issues providing coaching techniques and developing performance improvement plans.
Review investigation reports, analysis, and recommendations and provide advice and expertise to ensuring consistency in decision-making.
Act as counsel and reviewer for staff probation reviews, performance improvement plans, terminations, layoffs, etc.
Conduct investigations related to workplace harassment and violence, code of conduct, violations of the collective agreement and other Agency policies and procedures up to the supervisor level. Prepare investigation reports and make recommendations to Management consistent with Agency practice regarding various human resources and employee and labour relations matters.
Support management staff with investigations, as needed and as available, including interviews, investigation reports, follow-up meetings, letters, etc.
Analyse employee relations trends and partners with internal stakeholders to improve Agency processes and develop proactive strategies, programs, and policies.
Liaise with union representatives to promote a co-operative and effective labour relations climate.
Accommodations, LTD, Leaves of Absences, Return to Work
Ensure consistent application and compliance with leave of absence policy and reviewing requests and making recommendations for approval or denial of leaves of absences (personal, medical, ESA, educational).
Review and process staff leaves of absences.
Oversee and manage Long-Term Disability (LTD) process, including communication with the staff, supervisor, and benefits provider.
Conduct and lead accommodation and return to work meetings with various stakeholders; promote inclusion and compliance with legislative requirements.
Support the HR Generalist with the facilitation safe return to work for complex workplace injury cases.
Employee Engagement & Diversity, Equity, Inclusion and Reconciliation (DEIR)
Review and analyze feedback from exit surveys and stay interviews to identify trends and opportunities for improvement, determining when follow up actions or investigations are necessary, specific to their portfolio.
Provide insights and recommendations to enhance employee engagement and retention strategies.
Serve and act as a valued member of Macaulay’s DEIR committee to promote initiatives.
Training & Development
Conduct needs assessments, design, and deliver training for staff in collaboration with the HR team, focusing on areas relevant to their portfolio. Coordinate external training as needed to support agency-wide HR initiatives and system proficiency.
Assist Sr. HR Manager and/or lead training initiatives on employee relations topics, such as conducting investigations, performance management, and probation reviews, while developing and refining tools, resources, and training guides/materials to support best practices in employee relations.
Develop and deliver training, tools and resources to support management in accommodations, LTD and RTW processes.
Analytics & Reporting
Track and analyze trends in investigations, grievances, policy violations, including key performance indicators and prepare quarterly and year-end summaries with actionable recommendations based on patterns and case outcomes.
Monitor and report on accommodations, LTD cases, LOAs, including any emerging trends to make policy or process improvements.
General
Serve as a back-up for the Human Resources Generalist.
Follow-up on general telephone and email inquiries, answering non-standard questions as needed.
Maintain optimal attendance at work.
Work evenings and weekends when required.
Work in compliance with all applicable regulations and laws and comply with all Macaulay policies, practices and quality standards.
Work to further Macaulay’s mission, vision, values and strategic directions.
Perform other tasks as delegated or assigned.
QUALIFICATIONS:
University or College diploma/certificate in the area of Human Resources.
5+ years related human resources generalist/employee relations experience.
Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation an asset.
Demonstrated ability to build and maintain effective work partnerships with colleagues of diverse backgrounds, abilities and identities.
Ability to apply sound judgment to a variety of situations demonstrating tact and diplomacy.
Ability to handle sensitive and confidential information is essential.
Demonstrates a high degree of integrity, initiative and problem solving with keen attention to detail and accuracy.
Highly motivated with strong organizational capabilities to manage multiple projects with the ability to multi task and prioritize effectively.
Able to work independently and within a team environment
Exceptional written and verbal communication including presentation skills.
Experience with ADP WorkforceNow is an asset.
Proven intermediate to advanced technical skills utilizing Microsoft Office Suite.
Joint Health and Safety Certification is an asset.
Experience working in a unionized environment is an asset.
Acceptable Vulnerable Sector Police Reference Check.
SALARY: Senior Human Resources Pay Scale ($78,841 - $+2,645 per annum) with Competitive Benefits Package (health & dental), Defined Pension plan, and paid time off entitlements (starting at 20 vacation days & 5 float days)
THIS POSITION IS NOT WITHIN THE CUPE LOCAL 2563 BARGAINING UNIT.
Internal candidates: Apply through the Internal Career Centre on ADP Sign In | ADP WFNPORTAL.
External candidates: Apply through the Macaulay Job Opportunities Page at https://macaulaycentre.org/opportunities/job-opportunities/
INTERNAL APPLICATION PERIOD FOR CUPE LOCAL 2563 BARGAINING UNIT:
April +, 2026 – April 15, 2026
DATE POSTED: April +, 2026
Macaulay Centres for Children values the diversity of people and communities and is committed to excellence and inclusion. We welcome qualified individuals who contribute to the diversity of our staff group.
Macaulay Centres for Children offers accommodation for applicants with disabilities in its recruitment process. If you are contacted by the agency regarding a career opportunity, please advise if you require accommodation.
We thank all applicants for their interest in our organization, however only those selected for an interview will be contacted.
This document is available in alternate formats upon request.
Macaulay Centres for Children is committed to service and employment equity.
The Senior Human Resources Generalist provides thoughtful guidance and advice to managers, supervisors, and staff on matters related to employee and labour relations and will work effectively as a trusted and collaborative member of the HR Team. They are responsible for activities related to progressive discipline, performance management, workplace investigations, leaves of absences, disability case management and the return to work process. The Senior Human Resources Generalist is a member of the management team.
RESPONSIBILITIES:
Employee & Labour Relations
Provide employee relations advice and expertise, while developing strong relationships with managers, supervisors, staff and union representatives in multiple locations.
Provide consistent and equitable interpretation of collective agreements, Agency policies and procedures, relevant laws and regulations.
Offer creative and effective recommendations and solutions to lead and resolve complex, ambiguous, and/or escalated employee relation issues providing coaching techniques and developing performance improvement plans.
Review investigation reports, analysis, and recommendations and provide advice and expertise to ensuring consistency in decision-making.
Act as counsel and reviewer for staff probation reviews, performance improvement plans, terminations, layoffs, etc.
Conduct investigations related to workplace harassment and violence, code of conduct, violations of the collective agreement and other Agency policies and procedures up to the supervisor level. Prepare investigation reports and make recommendations to Management consistent with Agency practice regarding various human resources and employee and labour relations matters.
Support management staff with investigations, as needed and as available, including interviews, investigation reports, follow-up meetings, letters, etc.
Analyse employee relations trends and partners with internal stakeholders to improve Agency processes and develop proactive strategies, programs, and policies.
Liaise with union representatives to promote a co-operative and effective labour relations climate.
Accommodations, LTD, Leaves of Absences, Return to Work
Ensure consistent application and compliance with leave of absence policy and reviewing requests and making recommendations for approval or denial of leaves of absences (personal, medical, ESA, educational).
Review and process staff leaves of absences.
Oversee and manage Long-Term Disability (LTD) process, including communication with the staff, supervisor, and benefits provider.
Conduct and lead accommodation and return to work meetings with various stakeholders; promote inclusion and compliance with legislative requirements.
Support the HR Generalist with the facilitation safe return to work for complex workplace injury cases.
Employee Engagement & Diversity, Equity, Inclusion and Reconciliation (DEIR)
Review and analyze feedback from exit surveys and stay interviews to identify trends and opportunities for improvement, determining when follow up actions or investigations are necessary, specific to their portfolio.
Provide insights and recommendations to enhance employee engagement and retention strategies.
Serve and act as a valued member of Macaulay’s DEIR committee to promote initiatives.
Training & Development
Conduct needs assessments, design, and deliver training for staff in collaboration with the HR team, focusing on areas relevant to their portfolio. Coordinate external training as needed to support agency-wide HR initiatives and system proficiency.
Assist Sr. HR Manager and/or lead training initiatives on employee relations topics, such as conducting investigations, performance management, and probation reviews, while developing and refining tools, resources, and training guides/materials to support best practices in employee relations.
Develop and deliver training, tools and resources to support management in accommodations, LTD and RTW processes.
Analytics & Reporting
Track and analyze trends in investigations, grievances, policy violations, including key performance indicators and prepare quarterly and year-end summaries with actionable recommendations based on patterns and case outcomes.
Monitor and report on accommodations, LTD cases, LOAs, including any emerging trends to make policy or process improvements.
General
Serve as a back-up for the Human Resources Generalist.
Follow-up on general telephone and email inquiries, answering non-standard questions as needed.
Maintain optimal attendance at work.
Work evenings and weekends when required.
Work in compliance with all applicable regulations and laws and comply with all Macaulay policies, practices and quality standards.
Work to further Macaulay’s mission, vision, values and strategic directions.
Perform other tasks as delegated or assigned.
QUALIFICATIONS:
University or College diploma/certificate in the area of Human Resources.
5+ years related human resources generalist/employee relations experience.
Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation an asset.
Demonstrated ability to build and maintain effective work partnerships with colleagues of diverse backgrounds, abilities and identities.
Ability to apply sound judgment to a variety of situations demonstrating tact and diplomacy.
Ability to handle sensitive and confidential information is essential.
Demonstrates a high degree of integrity, initiative and problem solving with keen attention to detail and accuracy.
Highly motivated with strong organizational capabilities to manage multiple projects with the ability to multi task and prioritize effectively.
Able to work independently and within a team environment
Exceptional written and verbal communication including presentation skills.
Experience with ADP WorkforceNow is an asset.
Proven intermediate to advanced technical skills utilizing Microsoft Office Suite.
Joint Health and Safety Certification is an asset.
Experience working in a unionized environment is an asset.
Acceptable Vulnerable Sector Police Reference Check.
SALARY: Senior Human Resources Pay Scale ($78,841 - $+2,645 per annum) with Competitive Benefits Package (health & dental), Defined Pension plan, and paid time off entitlements (starting at 20 vacation days & 5 float days)
THIS POSITION IS NOT WITHIN THE CUPE LOCAL 2563 BARGAINING UNIT.
Internal candidates: Apply through the Internal Career Centre on ADP Sign In | ADP WFNPORTAL.
External candidates: Apply through the Macaulay Job Opportunities Page at https://macaulaycentre.org/opportunities/job-opportunities/
INTERNAL APPLICATION PERIOD FOR CUPE LOCAL 2563 BARGAINING UNIT:
April +, 2026 – April 15, 2026
DATE POSTED: April +, 2026
Macaulay Centres for Children values the diversity of people and communities and is committed to excellence and inclusion. We welcome qualified individuals who contribute to the diversity of our staff group.
Macaulay Centres for Children offers accommodation for applicants with disabilities in its recruitment process. If you are contacted by the agency regarding a career opportunity, please advise if you require accommodation.
We thank all applicants for their interest in our organization, however only those selected for an interview will be contacted.
This document is available in alternate formats upon request.
Macaulay Centres for Children is committed to service and employment equity.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Human Resources Generalist position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
