Job Description
Senior Manager / Head of Customer Support – Enterprise SaaS
We’re hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You’ll drive strategy, lead global L1/L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.
What We’re Looking For:
• 10–15 years in technical support/customer success, including 2+ years leading managers
• Strong SaaS and enterprise tech understanding (APIs, SSO, integrations)
• Proven leadership, customer-first mindset, and experience with support tools (Salesforce, Freshworks, etc.
Work Location: Pune (Work from Office)
Work Hours: The role typically follows a 2:00 PM to 10:00 PM IST schedule to align with global customer needs. However, some flexibility is expected based on business requirements and team priorities.
If you’re ready to lead with purpose and make support a strategic advantage, we’d love to hear from you.
We’re hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You’ll drive strategy, lead global L1/L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.
What We’re Looking For:
• 10–15 years in technical support/customer success, including 2+ years leading managers
• Strong SaaS and enterprise tech understanding (APIs, SSO, integrations)
• Proven leadership, customer-first mindset, and experience with support tools (Salesforce, Freshworks, etc.
Work Location: Pune (Work from Office)
Work Hours: The role typically follows a 2:00 PM to 10:00 PM IST schedule to align with global customer needs. However, some flexibility is expected based on business requirements and team priorities.
If you’re ready to lead with purpose and make support a strategic advantage, we’d love to hear from you.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager, Customer Support Engineering position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.