Job Description
Job Summary
Job Description
What is the opportunity?
Reporting to the Director, Strategic Initiatives, the Senior Manager, Change Lead will be responsible for driving change management efforts across high-priority and complex strategic problems within T&O. This role will collaborate closely with Leadership, project teams, business teams and other functional partners across T&O and the Enterprise. The successful incumbent will ensure the successful analysis, planning, execution, and adoption of transformational initiatives. The Strategy and Enablement team offers a dynamic, fast-paced, and exciting environment with high visibility to many areas across T&O with the opportunity to be involved in key transformational initiatives.
What will you do?
Lead development and execution of change management strategies to support successful implementation of key strategic initiatives.
Foster strong relationships with key stakeholders to gain support for change initiatives
Break down strategic problems and analyze data and information to provide insights and recommendations for change strategies
Collaborate with stakeholders to provide business context in the design, development, and implementation of change, ensuring alignment between stakeholders.
Develop change management solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
Conduct detailed impact assessments understanding the effects of the initiatives (people, process, technology)
Analyze the scope of change to determine the impact across people, process, financial, technology, and risks developing necessary risk mitigation interventions
Build and execute communications plans to drive awareness and understanding, including analyzing audiences, developing key messages, and identifying the right channel, frequency, and sender.
Develop success metrics to measure the effectiveness of the change initiatives providing regular updates to senior leaders
Oversee end-to-end delivery of change initiatives; process re-design, technology adoption, etc, ensuring the change is integrated seamlessly into business operations minimizing impact
Apply expertise and think creatively to address unique or ambiguous situations and to find solutions to problems
What do you need to succeed?
Must have:
7+ years of experience in change management or strategy consulting with a proven track record of leading mid to large scale change initiatives
Strong understanding of change management principles, methodologies and tools
Experience developing and executing change management plans and communication strategies
Ability to manage and engage stakeholders at all levels, with a proven track record of successful collaboration and partnership-building
Strong analytical and problem-solving abilities
Strong project management and organizational skills with a demonstrated ability to manage multiple tasks and meet deadlines
Strong oral and written communication and presentation skills, with the ability to simplify complex information with attention to detail to drive impact
Strong leadership presence and is adept at effectively communicating with high-level stakeholders, including senior managers and executive teams
Nice-to-have:
Certification in change management methodologies (i.e. Prosci, ADKAR)
Passionate about continuous growth and learning
Comfortable in ambiguous situations
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
You will be part of a dynamic, multi-disciplinary team driving a common goal of enabling T&OP project practitioners in delivery excellence. Collaborating with both T&O and Business partners, you will build your organizational awareness from a delivery perspective. Opportunities to do challenging work and progressively greater accountabilities. Working closely with Senior Leadership within T&O, you will have the opportunity to showcase your ability to understand needs to create a lasting impact.
Job Skills
Adaptability, Business Appraisals, Change Controls, Commercial Acumen, Critical Thinking, Decision Making, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-04-23
Application Deadline:
2026-05-07
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Job Description
What is the opportunity?
Reporting to the Director, Strategic Initiatives, the Senior Manager, Change Lead will be responsible for driving change management efforts across high-priority and complex strategic problems within T&O. This role will collaborate closely with Leadership, project teams, business teams and other functional partners across T&O and the Enterprise. The successful incumbent will ensure the successful analysis, planning, execution, and adoption of transformational initiatives. The Strategy and Enablement team offers a dynamic, fast-paced, and exciting environment with high visibility to many areas across T&O with the opportunity to be involved in key transformational initiatives.
What will you do?
Lead development and execution of change management strategies to support successful implementation of key strategic initiatives.
Foster strong relationships with key stakeholders to gain support for change initiatives
Break down strategic problems and analyze data and information to provide insights and recommendations for change strategies
Collaborate with stakeholders to provide business context in the design, development, and implementation of change, ensuring alignment between stakeholders.
Develop change management solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
Conduct detailed impact assessments understanding the effects of the initiatives (people, process, technology)
Analyze the scope of change to determine the impact across people, process, financial, technology, and risks developing necessary risk mitigation interventions
Build and execute communications plans to drive awareness and understanding, including analyzing audiences, developing key messages, and identifying the right channel, frequency, and sender.
Develop success metrics to measure the effectiveness of the change initiatives providing regular updates to senior leaders
Oversee end-to-end delivery of change initiatives; process re-design, technology adoption, etc, ensuring the change is integrated seamlessly into business operations minimizing impact
Apply expertise and think creatively to address unique or ambiguous situations and to find solutions to problems
What do you need to succeed?
Must have:
7+ years of experience in change management or strategy consulting with a proven track record of leading mid to large scale change initiatives
Strong understanding of change management principles, methodologies and tools
Experience developing and executing change management plans and communication strategies
Ability to manage and engage stakeholders at all levels, with a proven track record of successful collaboration and partnership-building
Strong analytical and problem-solving abilities
Strong project management and organizational skills with a demonstrated ability to manage multiple tasks and meet deadlines
Strong oral and written communication and presentation skills, with the ability to simplify complex information with attention to detail to drive impact
Strong leadership presence and is adept at effectively communicating with high-level stakeholders, including senior managers and executive teams
Nice-to-have:
Certification in change management methodologies (i.e. Prosci, ADKAR)
Passionate about continuous growth and learning
Comfortable in ambiguous situations
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
You will be part of a dynamic, multi-disciplinary team driving a common goal of enabling T&OP project practitioners in delivery excellence. Collaborating with both T&O and Business partners, you will build your organizational awareness from a delivery perspective. Opportunities to do challenging work and progressively greater accountabilities. Working closely with Senior Leadership within T&O, you will have the opportunity to showcase your ability to understand needs to create a lasting impact.
Job Skills
Adaptability, Business Appraisals, Change Controls, Commercial Acumen, Critical Thinking, Decision Making, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-04-23
Application Deadline:
2026-05-07
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager, Strategic Change Management position is now open for candidates interested in the Operations Executive Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.