Job Description
When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing...
Verizon’s Consumer Wholesale organization plays a crucial role in how Verizon presents itself in the marketplace, enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels.
Joining the Sales Operations and Enablement team, you will lead a team of Sr Analysts who manage the day-to-day Local Number Portability support for all Verizon Wireless resellers. In this role, you will engage in daily high-level collaboration with Wholesale MVNO customers, Syniverse, and internal cross-functional partners. You will serve as the strategic bridge across the organization, ensuring that initiatives, actions, and resources are meticulously aligned to drive the achievement of core business objectives.
As a Senior Manager - Systems Analyst, you will:
Team Leadership: Lead a team of Sr Analysts who are responsible for providing Local Number Portability support for Wholesale MVNO customers.
Executive Escalation Management: Serve as the primary operational point of contact and direct liaison for high-level LNP escalations from reseller executives.
Strategic Partnering: Build necessary internal relationships and communication networks among POD, Verizon Retail, Syniverse, MTAS, ETNI, and IT teams to resolve complex porting issues.
Operational Excellence: Manage the ticketing queue to ensure tickets are resolved within the timelines and expectations set with MVNOs.
Tool Development: Work with Syniverse, Verizon Retail, and IT teams to build the porting functionality necessary to have a clear line of sight of the porting journey from the perspective of two critical and strategic Wholesale MVNO customers.
Talent Development: Ensure hiring, training, and performance management are effectively executed to grow skills in accordance with strategic needs.
Crisis Management: Participate in a scheduled rotation of after-hours support to respond to service emergencies.
What we’re looking for...
You’re highly analytical and have an eye for detail and accuracy. A team player who can juggle multiple priorities in a stressful environment. You can take your porting journey knowledge and background and communicate with internal and external customers in a way that they can understand, sometimes delivering a tough-to-hear message. People look to you to solve problems and dig deep into issues. You trust your judgment and can communicate your recommendations. You’re a great teammate but can also work independently. You like to learn and are flexible in an ever-changing technological and customer-facing environment.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Experience leading and managing cross-functional teams and maintaining accountability for major business initiatives.
Excellent project management skills
Experience in analyzing data to make appropriate process/business decisions and recommendations which shape business strategy.
Ability to establish priorities and meet timelines/milestones under deadline pressure
Even better if you have one or more of the following:
Technical proficiency with Verizon systems MTAS, ETNI, and RSSx
Experience with the porting journey and with Syniverse
Experience with Microsoft PowerPoint, Excel, Word, Access, and Google’s G Suite
Ability to understand and navigate the organizational landscape
Demonstrated ability to manage a team with structured performance management coaching.
Ability to interact effectively with employees at all levels and navigate the organizational landscape
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $124,000.00 - $238,000.00.
Salary
124,000.00 - 238,000.00 Annual
Type
Full-time
Share this job
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing...
Verizon’s Consumer Wholesale organization plays a crucial role in how Verizon presents itself in the marketplace, enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels.
Joining the Sales Operations and Enablement team, you will lead a team of Sr Analysts who manage the day-to-day Local Number Portability support for all Verizon Wireless resellers. In this role, you will engage in daily high-level collaboration with Wholesale MVNO customers, Syniverse, and internal cross-functional partners. You will serve as the strategic bridge across the organization, ensuring that initiatives, actions, and resources are meticulously aligned to drive the achievement of core business objectives.
As a Senior Manager - Systems Analyst, you will:
Team Leadership: Lead a team of Sr Analysts who are responsible for providing Local Number Portability support for Wholesale MVNO customers.
Executive Escalation Management: Serve as the primary operational point of contact and direct liaison for high-level LNP escalations from reseller executives.
Strategic Partnering: Build necessary internal relationships and communication networks among POD, Verizon Retail, Syniverse, MTAS, ETNI, and IT teams to resolve complex porting issues.
Operational Excellence: Manage the ticketing queue to ensure tickets are resolved within the timelines and expectations set with MVNOs.
Tool Development: Work with Syniverse, Verizon Retail, and IT teams to build the porting functionality necessary to have a clear line of sight of the porting journey from the perspective of two critical and strategic Wholesale MVNO customers.
Talent Development: Ensure hiring, training, and performance management are effectively executed to grow skills in accordance with strategic needs.
Crisis Management: Participate in a scheduled rotation of after-hours support to respond to service emergencies.
What we’re looking for...
You’re highly analytical and have an eye for detail and accuracy. A team player who can juggle multiple priorities in a stressful environment. You can take your porting journey knowledge and background and communicate with internal and external customers in a way that they can understand, sometimes delivering a tough-to-hear message. People look to you to solve problems and dig deep into issues. You trust your judgment and can communicate your recommendations. You’re a great teammate but can also work independently. You like to learn and are flexible in an ever-changing technological and customer-facing environment.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Experience leading and managing cross-functional teams and maintaining accountability for major business initiatives.
Excellent project management skills
Experience in analyzing data to make appropriate process/business decisions and recommendations which shape business strategy.
Ability to establish priorities and meet timelines/milestones under deadline pressure
Even better if you have one or more of the following:
Technical proficiency with Verizon systems MTAS, ETNI, and RSSx
Experience with the porting journey and with Syniverse
Experience with Microsoft PowerPoint, Excel, Word, Access, and Google’s G Suite
Ability to understand and navigate the organizational landscape
Demonstrated ability to manage a team with structured performance management coaching.
Ability to interact effectively with employees at all levels and navigate the organizational landscape
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $124,000.00 - $238,000.00.
Salary
124,000.00 - 238,000.00 Annual
Type
Full-time
Share this job
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager Systems Analysis position is now open for candidates interested in the Operations Executive Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
