Job Description
Job Summary
Manages all aspects of administrative support functions for large or multiple insurance offices or departments. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.
Job Description
What is the opportunity?
This leadership role is responsible for managing a team of Vocational Rehabilitation Specialists who support the adjudication process by providing expert risk management and return-to-work services across multiple lines of business. The successful candidate will foster a collaborative, multidisciplinary environment that emphasizes exceptional client service and operational excellence.
What will you do?
Responsible for leading, coaching, training and mentoring a team of vocational rehabilitation specialists to achieve continuous improvement and consistent results.
Responsible for staffing within the unit, including selection, retention, career development and performance management
Serve as lead risk manager, lead technician and Subject Matter Expert (SME) on vocational rehabilitation, disability management, risk management and return-to-work (RTW) matters as they relate to the disability claim
Responsible for setting team and individual objectives and achieving claims resolution/RTW results with adherence to RBC’s return to work philosophy, practices and procedures.
Conduct necessary due diligence on prospective rehabilitation service providers and build key relationships with vendors in the industry
Lead projects and initiatives within the Vocational unit and across Life and Health Claims
What will you need to succeed?
Must have
Minimum 7 to 10 years of experience in vocational rehabilitation or clinical services
Minimum 3 to 5 in a leadership or senior management role, supervising teams and programs
Experience in designing, implementing and evaluating vocational rehabilitation programs
Proven experience in overseeing vendor performance, managing contracts, and driving cost-effective and client centric vendor solutions
Post Secondary Education in health sciences, psychology, social sciences, nursing, or a related field
Nice to have
Vocational Rehabilitation Association of Canada (VRAC) and/or College of Vocational Rehabilitation professionals accreditation (RRP and/or CVP) preferred
Special Conditions
Ability to work remotely out of Alberta, BC, Ontario, Quebec
What's in it for you?
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Customer Service, Decision Making, Effectiveness Measurement, Insurance Operations, Insurance Product Development, Operational Delivery, People Management, Process Management, Strategic Thinking, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-04-15
Application Deadline:
2026-05-01
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Manages all aspects of administrative support functions for large or multiple insurance offices or departments. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.
Job Description
What is the opportunity?
This leadership role is responsible for managing a team of Vocational Rehabilitation Specialists who support the adjudication process by providing expert risk management and return-to-work services across multiple lines of business. The successful candidate will foster a collaborative, multidisciplinary environment that emphasizes exceptional client service and operational excellence.
What will you do?
Responsible for leading, coaching, training and mentoring a team of vocational rehabilitation specialists to achieve continuous improvement and consistent results.
Responsible for staffing within the unit, including selection, retention, career development and performance management
Serve as lead risk manager, lead technician and Subject Matter Expert (SME) on vocational rehabilitation, disability management, risk management and return-to-work (RTW) matters as they relate to the disability claim
Responsible for setting team and individual objectives and achieving claims resolution/RTW results with adherence to RBC’s return to work philosophy, practices and procedures.
Conduct necessary due diligence on prospective rehabilitation service providers and build key relationships with vendors in the industry
Lead projects and initiatives within the Vocational unit and across Life and Health Claims
What will you need to succeed?
Must have
Minimum 7 to 10 years of experience in vocational rehabilitation or clinical services
Minimum 3 to 5 in a leadership or senior management role, supervising teams and programs
Experience in designing, implementing and evaluating vocational rehabilitation programs
Proven experience in overseeing vendor performance, managing contracts, and driving cost-effective and client centric vendor solutions
Post Secondary Education in health sciences, psychology, social sciences, nursing, or a related field
Nice to have
Vocational Rehabilitation Association of Canada (VRAC) and/or College of Vocational Rehabilitation professionals accreditation (RRP and/or CVP) preferred
Special Conditions
Ability to work remotely out of Alberta, BC, Ontario, Quebec
What's in it for you?
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Customer Service, Decision Making, Effectiveness Measurement, Insurance Operations, Insurance Product Development, Operational Delivery, People Management, Process Management, Strategic Thinking, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-04-15
Application Deadline:
2026-05-01
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
💡 Quick Summary
Seeking a career-building opportunity? The Senior Manager Vocational Rehabilitation position is now open for candidates interested in the Health Jobs sector. This role in Mississauga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
