Job Description
Full job description
$84,470 to $93,865 pa (HEW 5)
Ongoing, Full-time, Joondalup Campus
Open to candidates with relevant working rights
Growth, Engagement and Marketing
Joondalup campus
$84,470 to $93,865 pa (HEW 5)
Ongoing, Full-time
Edith Cowan University
Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.
Embrace an opportunity to become part of something extraordinary.
Growth, Engagement and Marketing- Communications Centre
The Communications Centre is an exciting department at ECU with multiple teams servicing both current and future student enquiries as well as being a key contributor to the optimisation of various processes impacting the student experience. We are a passionate team and pride ourselves on providing exceptional experience in all communications.
About the Opportunity
This role is responsible for executing bulk communications requests through Salesforce Marketing Cloud and Salesforce Knowledge and Community Cloud, as well as optimising customer experience through projects and facilitating the Centre’s continuous improvement framework.
What you'll do:
Monitor and respond to enquiries relating to bulk communications
Build audience segments and create data extensions) according to the needs of Schools and Service Centres
Use templated HTML content blocks to build appropriate bulk communication emails
Carry out data quality checks on recipient lists to ensure accuracy of audiences
Carry out quality checks and publish Frequently Asked Questions in ECU’s Knowledge Base Application to ensure correct formatting, alignment with guidelines and Brand Style Guide.
Investigate data, coding and system issues in liaison with internal support teams
Be a key contributor to the optimisation of various processes impacting the student experience through projects and our Continuous Improvement Framework
About you
Key Criteria:
A Customer Experience mindset
Can-do positive attitude & enthusiasm
Some experience using HTML and reporting methodologies
Experience in using Salesforce Marketing Cloud and Salesforce Knowledge (desired)
A keen eye for detail
Benefits of working at ECU
At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.
Contact
Please contact Althea Aitken, Operations Manager, Communications Centre at [email protected] for more information.
Application Process
Please upload an up-to-date resume summarising your experience and achievements, along with a brief covering letter of no more than 2 pages outlining your suitability for the role.
Advert Closure
Applications close Monday, 20 April 2026 at 11:30pm AWST.
ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.
PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, ****** orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.
At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.
Position description
$84,470 to $93,865 pa (HEW 5)
Ongoing, Full-time, Joondalup Campus
Open to candidates with relevant working rights
Growth, Engagement and Marketing
Joondalup campus
$84,470 to $93,865 pa (HEW 5)
Ongoing, Full-time
Edith Cowan University
Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.
Embrace an opportunity to become part of something extraordinary.
Growth, Engagement and Marketing- Communications Centre
The Communications Centre is an exciting department at ECU with multiple teams servicing both current and future student enquiries as well as being a key contributor to the optimisation of various processes impacting the student experience. We are a passionate team and pride ourselves on providing exceptional experience in all communications.
About the Opportunity
This role is responsible for executing bulk communications requests through Salesforce Marketing Cloud and Salesforce Knowledge and Community Cloud, as well as optimising customer experience through projects and facilitating the Centre’s continuous improvement framework.
What you'll do:
Monitor and respond to enquiries relating to bulk communications
Build audience segments and create data extensions) according to the needs of Schools and Service Centres
Use templated HTML content blocks to build appropriate bulk communication emails
Carry out data quality checks on recipient lists to ensure accuracy of audiences
Carry out quality checks and publish Frequently Asked Questions in ECU’s Knowledge Base Application to ensure correct formatting, alignment with guidelines and Brand Style Guide.
Investigate data, coding and system issues in liaison with internal support teams
Be a key contributor to the optimisation of various processes impacting the student experience through projects and our Continuous Improvement Framework
About you
Key Criteria:
A Customer Experience mindset
Can-do positive attitude & enthusiasm
Some experience using HTML and reporting methodologies
Experience in using Salesforce Marketing Cloud and Salesforce Knowledge (desired)
A keen eye for detail
Benefits of working at ECU
At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.
Contact
Please contact Althea Aitken, Operations Manager, Communications Centre at [email protected] for more information.
Application Process
Please upload an up-to-date resume summarising your experience and achievements, along with a brief covering letter of no more than 2 pages outlining your suitability for the role.
Advert Closure
Applications close Monday, 20 April 2026 at 11:30pm AWST.
ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.
PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, ****** orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.
At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.
Position description
💡 Quick Summary
Seeking a career-building opportunity? The Senior Officer, Communications and Business Initiatives position is now open for candidates interested in the Media & Communication sector. This role in Abbeyvale offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Media & Communication is a plus.
