Senior Probation Officer HMP Ranby Temporary (Ref:3145)

UK Civil Service


Head of IT Service Management Capabilities (Fixed Term)
UK Civil Service • Leeds, United Kingdom • via LinkedIn
1 day ago
Full–time
No Degree Mentioned
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Job description
Contents
• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Birmingham, Hastings, Leeds

About The Job

Job summary

We are looking for a Head of IT Service Management Capabilities.

In this dynamic role, you will set the vision and strategy for key service management processes, including Incident, Problem, Change, Request, Asset, and Configuration Management, ensuring they are not only owned but continually evolving.

These process areas will collaborate closely with Cyber Security operations, End User device provision and support and Cloud Engineering as well as the necessary Knowledge Management to support these disciplines. You will lead this composite team, ensuring adequate resources and capability, represent the IT service management function at a senior level, and act as an escalation point for business stakeholders.

Job Description

As the Head of Service Management Capabilities, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing.
• Advise and influence senior Department for Transport leadership on the most effective methods for governing and maintaining the Departments technology operations.
• Develop and implement Capability specific strategies to protect the Department for Transport in an evolving agile delivery environment.
• Leading multiple teams of IT Service Management professionals in governing products, services and systems across the Dept for Transport; undertaking activities as required to develop and enhance the skills of their team, growing internal capabilities.
• Development of policy and guidance to support all team activities, ensuring they are always conducted in a lawful and risk-managed fashion. Communication of team findings to stakeholders in a clear and actionable fashion, focusing on real-world impact and with pragmatic options for resolution.
• Managing the prioritisation, allocation and quality of external supplier capability effort to support product and project teams, within the scope of the relevant IT Service Management capabilities, including budget management.
• Development, implementation and transforming of tools and techniques to automate as much of the teams basic work as possible, providing continuous assurance that systems are delivering to business requirement.
• Leading on knowledge transfer to other operational and non-operational teams to help build an understanding of real-world IT service governance and embedding a culture of customer service in the department.
• Effective use of delegated budgets (approx. £1+m/year) to deliver the agreed strategy for IT SIAM (Service Integration & Management a recognised industry governance methodology) governance and related topics, using suppliers and contractors effectively to augment and enhance the teams capabilities. Supervise, measure and hold accountable, third-party suppliers who are providing services (e.g. System Integrators running their own assurance controls) and help to integrate and improve the combined operational governance as a result.
• Membership of the Digital Strategy & Operations leadership team and Security, Privacy and Live Service leadership community, setting the direction for the area as a whole and representing the entire area (beyond the local team) at corporate events, deputising for the Deputy Director, Digital Strategy & Operations as required.

In Return, We Can Offer You
• Access to new and emerging technologies.
• Varied projects developed in a cloud-first environment.
• Support and investment to further your training and development.
• Flexible and hybrid working supporting a healthy work-life balance.
• Industry-leading pension and employee benefits package.

Person specification

The ideal candidate for this role will have a strategic mindset and be capable of shaping and driving the future of service management. They will bring extensive experience in asset and configuration management, particularly in implementing a CMDB and asset management processes within industry-standard ITSM tools. Their understanding of service management frameworks, including ITIL v4 and preferably ISO20K, will ensure the maturity and ownership of processes.

Essential to their success will be their adeptness at forging and maintaining effective relationships with a diverse range of suppliers and business stakeholders. Their keen insight into user needs and expertise in stakeholder and supplier relationship management will help them to navigate complex IT operations environments seamlessly, driving excellence and innovation in service management.

DfT: Digital Service

Find out more about what it's like working at DfT:Digital Service

Additional Information

A minimum of 60% of your working time should be spent at your principal workplace, although requirements to attend other locations for official business, or carry out detached duty in another DfT workplace, will also count towards this level of attendance.

Occasional Travel To Other DfT Offices Will Be Required.

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including ethnic minorities, people with a disability, and people with gender diverse identities.

Behaviours

We'll assess you against these behaviours during the selection process:
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:
• GDaD Capability Framework - Head of IT Service Management Asset and configuration management (Skill Level: Expert).
• GDaD Capability Framework - Head of IT Service Management Business analysis (IT operations) (Skill Level: Practitioner).
• GDaD Capability Framework - Head of IT Service Management Ownership and Initiative (Skill Level: Practitioner).
• GDaD Capability Framework - Head of IT Service Management Service management framework knowledge (Skill Level: Expert).
• GDaD Capability Framework - Head of IT Service Management Stakeholder relationship management (IT operations) (Skill Level: Expert).
• GDaD Capability Framework - Head of IT Service Management Strategic Thinking (Skill Level: Expert).
• GDaD Capability Framework - Head of IT Service Management User Focus (Skill Level: Expert).

Benefits

Alongside your salary of £67,313, Department for Transport contributes £1+,500 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

This Includes
• A generous annual leave entitlement.
• Attractive pension options with an employer contribution of 28.+7%.
• Flexible working.
• Good career development opportunities.
• A variety of career paths.
• Inclusive working environments and much more to support a healthy work/life balance.

Things you need to know

Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How To Apply

As part of the application process, you will be asked to complete a CV and personal statement.

Further details around what this will entail are listed on the application form.

Role

When considering applying please look at how your experience relates to the role, and within your CV and Personal Statement please provide detailed evidence of your experience of the following:
• Asset and configuration management specifically implementation of a CMDB and asset management process in an industry standard ITSM tool
• Experience of transforming ITSM tooling
• Service management framework knowledge ITIL v 4 at a minimum, ISO20K preferred
• Stakeholder and supplier relationship management
• User needs insight and expertise

Sift & Interview Dates

The sift is due to take place on 7th March 2025.

First Stage Interviews are due to take place w/c 17th March 2025.

Second Stage Interviews are due to take place w/c 31st March 2025.

The first interview will assess the following skills as outlined in Head of IT Service Management - Government Digital and Data Profession Capability Framework: Asset and configuration management (Skill level: Expert), Business analysis (IT operations), Ownership and initiative, Service management framework knowledge, Stakeholder relationship management (IT operations), Strategic thinking, and User focus.

If you are successful in the first interview, you will be invited to a second interview where you will be assessed against the following Behaviours: Managing a Quality Service and Delivering at Pace.

Youre encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

This post is offered on a Fixed Term Appointment (FTA) basis to complete a finite piece of work. However, there could be potential of permanency.  

Permanent Civil Servants will not be expected to change their employment status from permanent to fixed term appointment.

Internal applicants will be appointed on inward loan and subject to the terms of the agreed inward loan agreement. The expectation is that you will return to your previous post at the end of the loan period, which will need to be agreed with your line manager in advance.   

If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.

Further Information

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements

This Job Is Broadly Open To The Following Groups
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

About

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact :
• Name : Digital Resourcing
• Email : DigitalResourcing@dft.gov.uk

Recruitment team
• Email : dftrecruitment.grs@cabinetoffice.gov.uk

Further informationIf you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Attachments Role Profile Opens in new window (docx, 26+kB)

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UK Civil Service


Senior Probation Officer HMP Ranby Temporary (Ref:3145)
UK Civil Service • Ranby, United Kingdom • via LinkedIn
1 day ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Contents
• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

This position is based at HM PRISON RANBY RETFORD, DN22 8EU

About The Job

Job summaryPlease refer to Job DescriptionJob description

Overview Of The Job

This is a management role within the National Probation Service (NPS).

The Senior Probation Officer supports the Head of Operational Function to provide management and a leading role within a Local Delivery Unit (LDU) or other operational unit.

Summary

The job holder will be expected to manage and lead staff within the operational area to the required standard, and will offer support and cover to other teams/functions during periods of absence.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required

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