Job Description
We have an exciting opportunity for a proactive, talented Business Operations Executive to join our team. The role is focused on providing commercial analysis/reporting Finance support to the Business Operations team within Growth Marketing. You will need excellent Excel and PowerPoint skills; a deep understanding of financial performance metrics, finance processes & tools; an ability to learn new tools/systems quickly, and a passion for delivering results through effective teamwork.
The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.
Senior Process Manager Roles and responsibilities:
Tracking & reconciliation of marketing spend versus budget/adjusted budget and forecast for marketing spend by segment, identifying potential risks/opportunities
Preparing weekly & monthly reports & analysis to country, segment & functional stakeholders
Partnering with in-country marketers, regional/global stakeholders, sales ops, and finance to clarify the status of spending, manage accruals and transfers as required
Performing training & QA analysis on EMT entries (finance system) to ensure marketing ROI calculations are accurate and consistent across markets/teams – highlighting improvement opportunities where appropriate
Ensuring agency and vendor spending is on track against project deliverables
Preparing monthly reports & analysis on spend for key stakeholder reviews
Marketing Performance Reporting
Preparing monthly marketing performance reporting for campaigns & paid media, attending reviews & actioning key enhancements [As required]
Ensuring all reports are available on My Reporting, driving increased adoption of reporting tools & capabilities across the team
Supporting other key projects as required
Technical and Functional Skills
Bachelor's degree or equivalent (finance/numerical discipline preferred) with 6+ years of experience
Experience gained in a position such as a Finance analyst, Marketing Analyst, Business analyst
Skills & Abilities: commercially oriented, analytical, clear communicator, professional demeanor & ability to engage at a senior level, customer focused, team player; strong organization/prioritization skills, high standards and attention to detail, a self-starter with a can-do attitude, ability to deliver in a fast-moving/ambiguous environment
Knowledge required: Outstanding Excel, PowerPoint, Outlook & MS Office Suite knowledge, finance metrics, processes and tools (e.g. SAP)
ABOUT US
At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value
ABOUT THE TEAM
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs +,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Digital is the trusted partner of choice to the world’s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees – at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket – applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital’s innovative delivery model drives the ‘metrics that matter’ for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.
JOB INFO
Job Identification
716+5
Posting Date
07/06/2026, 05:1+ AM
Locations
Building # 11, 4th Floor,K Raheja Mindspace, Plot # 3,TTC Industrial Area,Thane Belapur Road,Airoli, Mumbai, 400708, IN
The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.
Senior Process Manager Roles and responsibilities:
Tracking & reconciliation of marketing spend versus budget/adjusted budget and forecast for marketing spend by segment, identifying potential risks/opportunities
Preparing weekly & monthly reports & analysis to country, segment & functional stakeholders
Partnering with in-country marketers, regional/global stakeholders, sales ops, and finance to clarify the status of spending, manage accruals and transfers as required
Performing training & QA analysis on EMT entries (finance system) to ensure marketing ROI calculations are accurate and consistent across markets/teams – highlighting improvement opportunities where appropriate
Ensuring agency and vendor spending is on track against project deliverables
Preparing monthly reports & analysis on spend for key stakeholder reviews
Marketing Performance Reporting
Preparing monthly marketing performance reporting for campaigns & paid media, attending reviews & actioning key enhancements [As required]
Ensuring all reports are available on My Reporting, driving increased adoption of reporting tools & capabilities across the team
Supporting other key projects as required
Technical and Functional Skills
Bachelor's degree or equivalent (finance/numerical discipline preferred) with 6+ years of experience
Experience gained in a position such as a Finance analyst, Marketing Analyst, Business analyst
Skills & Abilities: commercially oriented, analytical, clear communicator, professional demeanor & ability to engage at a senior level, customer focused, team player; strong organization/prioritization skills, high standards and attention to detail, a self-starter with a can-do attitude, ability to deliver in a fast-moving/ambiguous environment
Knowledge required: Outstanding Excel, PowerPoint, Outlook & MS Office Suite knowledge, finance metrics, processes and tools (e.g. SAP)
ABOUT US
At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value
ABOUT THE TEAM
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs +,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Digital is the trusted partner of choice to the world’s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees – at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket – applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital’s innovative delivery model drives the ‘metrics that matter’ for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.
JOB INFO
Job Identification
716+5
Posting Date
07/06/2026, 05:1+ AM
Locations
Building # 11, 4th Floor,K Raheja Mindspace, Plot # 3,TTC Industrial Area,Thane Belapur Road,Airoli, Mumbai, 400708, IN
💡 Quick Summary
Seeking a career-building opportunity? The Senior Process Manager | Growth Marketing Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.