Job Description
Title: Senior Technical Specialist – L3 Technical Support Engineer
Experience: 6 – 10 years
Designation: Senior Technical Specialist
Education: Graduate/Post-Graduate
Location: Mumbai (on-site)
Functions: IT
Job type: Permanent
Industry: Information Technology and Consulting Services
Primary Responsibilities:
• A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.
• We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.
• Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time. We always need to be prepared and be ready to act.
Key Technical Skills – What you’ll do:
• Documenting incidents, runbooks, and incident response report
• Writing postmortem report
• Ensure proper logging, monitoring and alerting
• Change management and maintain an Incident management system
• Drive root cause analysis exercise for issues
• Adopting Site Reliability Engineering practices in the group
• Tailoring processes to manage time-sensitive issues and bring them to appropriate closure
• Owning end-to-end availability and performance of mission-critical services and building
• Automation to prevent the recurrence of the problem
Key Responsibilities:
• Works with cross-product teams to ensure the high availability of the system
• Experience in at least one of the following languages and willingness to learn new ones: Bash, PHP, Golang
• Ability to identify system bottlenecks and recommend solutions to solve the availability issue
• Proven expertise in system-level debugging
• Working experience in building massively scalable high-performance services
• Strong Linux systems knowledge
• Guide new SRE engineers on aspects of system debugging
• Hands-on experience working with AWS systems and components
List of tools we are using internally:
• Thread Dump Analysis
• Heap Dump Analysis
• GC logs Analysis
• Knowledge of Java Virtual Machine (JVM) tuning
• Knowledge of Tomcat, IBM WAS and Weblogic
• Multiple scripting/programming languages: PHP, GoLang, Scala
• Monitoring: Grafana, ELK, AWS CloudWatch, and other internal tools
• Documentation and Ticketing: Jira and Confluence
Experience: 6 – 10 years
Designation: Senior Technical Specialist
Education: Graduate/Post-Graduate
Location: Mumbai (on-site)
Functions: IT
Job type: Permanent
Industry: Information Technology and Consulting Services
Primary Responsibilities:
• A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.
• We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.
• Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time. We always need to be prepared and be ready to act.
Key Technical Skills – What you’ll do:
• Documenting incidents, runbooks, and incident response report
• Writing postmortem report
• Ensure proper logging, monitoring and alerting
• Change management and maintain an Incident management system
• Drive root cause analysis exercise for issues
• Adopting Site Reliability Engineering practices in the group
• Tailoring processes to manage time-sensitive issues and bring them to appropriate closure
• Owning end-to-end availability and performance of mission-critical services and building
• Automation to prevent the recurrence of the problem
Key Responsibilities:
• Works with cross-product teams to ensure the high availability of the system
• Experience in at least one of the following languages and willingness to learn new ones: Bash, PHP, Golang
• Ability to identify system bottlenecks and recommend solutions to solve the availability issue
• Proven expertise in system-level debugging
• Working experience in building massively scalable high-performance services
• Strong Linux systems knowledge
• Guide new SRE engineers on aspects of system debugging
• Hands-on experience working with AWS systems and components
List of tools we are using internally:
• Thread Dump Analysis
• Heap Dump Analysis
• GC logs Analysis
• Knowledge of Java Virtual Machine (JVM) tuning
• Knowledge of Tomcat, IBM WAS and Weblogic
• Multiple scripting/programming languages: PHP, GoLang, Scala
• Monitoring: Grafana, ELK, AWS CloudWatch, and other internal tools
• Documentation and Ticketing: Jira and Confluence
💡 Quick Summary
Seeking a career-building opportunity? The Senior Technical Support Specialist position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
