Responsibilities
• Treat all customers in a professional, respectful manner
• Handling Technical support tickets from web hosting customers
• Supporting the roll-out of new applications
• Provide client support and technical issue resolution via E-Mail, phone, and other electronic medium
• Troubleshooting a variety of technical issues customers are having with their web hosting services
• Prioritizing and managing many open Ticket at one time
• Successfully completes other duties and projects as assigned.

Qualification, Knowledge, Skill & Abilities
• Computer Knowledge, Good Communication, Preferably B.Tech.
• RHCE or MCSA perefered
• Willing to work in a 247 Environment
• Experience with Hosting Control Panels (CPanel/WHM/Plesk)
• Basic installation, server security, server monitoring
• Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim
• Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl
• Managing server Backup/Restore
• DNS Management
• Ability to work well with a team, constantly changed environment and follow instructions from supervisors and senior colleagues
• Confident and passionate
• Organizational skills with the ability to multitask by talking, using technology and listening
• Ability to troubleshoot web hosting and technical procedures as needed
• Dependable to be at work during assigned shifts and to complete work as expected.

CTC: 1.5L - 2.5L