Service Administrator

Location
Darra QLD
 
Benefits
Pulled from the full job description
Employee assistance program
Opportunities for advancement
Employee rewards program
 
Full job description
Posted:

24/07/2025
Closing Date:

24/08/2025
Job Type:

Permanent - Full Time
Location:

Darra
Job Category:

Administration
About Us

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

Job Description
About the role:

This role involves providing administrative support to the service department, ensuring all paperwork relating to service is completed accurately and efficiently.

You will be responsible for:

Assist Service Manager or Service Supervisor with customer calls by asking relevant questions to allow appropriate response to phone enquiries
Ensure all warranty repair orders are submitted within 14 days of completion
Perform invoice processing procedure including opening and closing of jobs
Create Purchase Orders and input into system and authorise for payment
Create quotes within Reynolds and Reynolds system
Liaise with Sublet Contractors
Allocate hours worked to repair orders
Prompt processing of all purchase orders
Complete weekly timesheets
Ensure all paperwork is filed
Suggestion and recommend process improvements as appropriate
Ensure compliance with the relevant OH&S requirements
To be successful in this role you will have:

Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPoint
Proven ability to manage administration for a mechanical service department
Ability to liaise with internal customers and suppliers
Ability to use Reynolds and Reynolds system - preferable
Ability to generate systems reports on services
Ability to follow all company policies
Desired Skills and Experience
Benefits:

An attractive remuneration package commensurate with your experience.
A commitment to your ongoing professional development.
Employee milestone, reward and recognition programs.
Why work with us:

Growing family owned and operated;
Career advancement opportunities, locally & nationally;
Great team with a friendly supportive culture;
Employee assistance and wellbeing program for employees and for members of their household
On Offer

Stable employment
Competitive salary
Ongoing training both internal and Factory
Long term career opportunity