Service and Warranty Supervisor

The AHB Group is a leader in building residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria.

Our group consists of a range of different brands which cater to different markets, this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho living, Marque just to name a few.

We now find ourselves now looking for an experienced Service and Warranty Supervisor to join us make our customers dream come true.

This role would service the Northern and Western Suburbs.

THE ROLE :

Conduct and perform New Home Service & Warranty Inspections
Preparation of inspection reports and service requests
Identify, assess, and resolve building defects
Liaise with relevant stakeholders including customers, suppliers, and trades
Support and assist Service and Warranty admins and Technicians
Provide quality customer experience & focus
QUALIFICATIONS, EXPERIENCE, ATTRIBUTES

Proven experience from a Service & Warranty function (Maintenance )
Sound knowledge of VBA guidelines and construction process
Well-rounded skillset
Ability to work autonomously as well as in a team environment
CERT IV in building and construction is highly regarded
Australian Drivers License
About You

You bring a positive attitude to every interaction.
You stay calm and professional, even when handling unhappy customers.
Your communication skills are top-notch, clear, confident, and compassionate.
You’ve got a charismatic personality that can turn tough conversations into positive experiences.
You’re resilient and comfortable dealing with challenging customer interactions regularly
BENEFITS

Fully maintained company Vehicle
Mobile Phone, Fuel Card, E-Tag Provided
Weekly team catch-ups and coffees so you never feel like you're alone
Awesome team and a down-to-earth leader
Our company events are second to none
Opportunities to grow within the organisation
So, if you are currently in a role where there is uncertainty and little room for growth and development, you need to be talking to us.

Apply today!!!

Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person.

To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.

Australia
Victoria
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