Job Description
Candidate can have the basic level of experience as mentioned in the RSD
Should have definitely managed team members who have handled tickets themselves (Service requests
& Incidents)
The candidate should also have some background of the entire ticket management processes and
should have involved in all the phases working with team and represented the team to client
stakeholders
Should have prepared monthly or bi-weekly status reports and presented details on ticket data,
utilization, productivity
Should have looked at continuous improvement as part of the service support
Some knowledge of tools used as part of support like Autosys, Ctrl-M etc.. even if not fully thorough, at
least could have managed team who were using these
Should be aware of the CAB process, and release management process, DR process (should have
handled team who performed this)
Should have done Transition Management (take over of new support opportunities from incumbent
supplier or vendor, and onboarded new team - through Due Diligence, Transition planning, execution,
and taken to steady state support)
managed team on 247 and on call supports including roster planning and management
Managed and reported SLA Adherence with tracking & reporting
Should work on hybrid model - preferred Hyderabad
• Good communication
Should have definitely managed team members who have handled tickets themselves (Service requests
& Incidents)
The candidate should also have some background of the entire ticket management processes and
should have involved in all the phases working with team and represented the team to client
stakeholders
Should have prepared monthly or bi-weekly status reports and presented details on ticket data,
utilization, productivity
Should have looked at continuous improvement as part of the service support
Some knowledge of tools used as part of support like Autosys, Ctrl-M etc.. even if not fully thorough, at
least could have managed team who were using these
Should be aware of the CAB process, and release management process, DR process (should have
handled team who performed this)
Should have done Transition Management (take over of new support opportunities from incumbent
supplier or vendor, and onboarded new team - through Due Diligence, Transition planning, execution,
and taken to steady state support)
managed team on 247 and on call supports including roster planning and management
Managed and reported SLA Adherence with tracking & reporting
Should work on hybrid model - preferred Hyderabad
• Good communication
💡 Quick Summary
Seeking a career-building opportunity? The Service Delivery Manager position is now open for candidates interested in the Delivery Boy Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Delivery Boy Jobs is a plus.
