Job Description
Company Overview
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At Optus, we don't wait for the future to happen – we craft our own path through innovation and technology. As a challenger brand with a challenger spirit, we're always looking for dedicated and proactive professionals to join our team.
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Job Description
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We are seeking a skilled Incident Coordinator to provide incident and service request support in our Federal Government Client Delivery portfolio based in Canberra. In this role, you will work closely with our support teams to ensure timely resolution of incidents, manage triage and queue management, and handle fault escalation.
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Key Responsibilities
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Provide after-hours coverage for major incident support
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Manage all incidents and support Problem Management
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Ensure incident resolution through customer, Optus, and/or 3rd party support groups
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Liaise with 2nd and 3rd Level assignment groups for timely restoration of service
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Contribute to Problem Management for root cause analysis and corrective actions
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Maintain accurate notes in Service Management systems
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Manage incident triage and queue management
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Handle fault/escalation management and provide effective communication
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Required Skills and Qualifications
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In order to succeed in this role, you will need:
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Experience in an Incident Management role within a Federal Government environment
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Previous experience working in an ICT outsourcing environment with a Federal Government client
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High-level computer/IT skills and ITIL4 Foundation Certificate
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Understanding the principles of teamwork and collaboration
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Experience working in a results-focused environment
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Autonomous with attention to detail
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Intermediate MS365 skills (Excel, Word, PowerPoint) and Service Management tool experience (e.g., ServiceNow)
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Understanding the principles of configuration and asset management
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Benefits
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As an employee of Optus, you will enjoy a range of benefits including inclusive paid parental leave, access to online learning resources, and opportunities to volunteer and connect with your colleagues through employee-led groups.
">
Others
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If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please contact us via phone or email. We want to make sure our recruitment process is inclusive and accessible to everyone.
">
">
At Optus, we don't wait for the future to happen – we craft our own path through innovation and technology. As a challenger brand with a challenger spirit, we're always looking for dedicated and proactive professionals to join our team.
">
Job Description
">
We are seeking a skilled Incident Coordinator to provide incident and service request support in our Federal Government Client Delivery portfolio based in Canberra. In this role, you will work closely with our support teams to ensure timely resolution of incidents, manage triage and queue management, and handle fault escalation.
">
Key Responsibilities
">
">
Provide after-hours coverage for major incident support
">
Manage all incidents and support Problem Management
">
Ensure incident resolution through customer, Optus, and/or 3rd party support groups
">
Liaise with 2nd and 3rd Level assignment groups for timely restoration of service
">
Contribute to Problem Management for root cause analysis and corrective actions
">
Maintain accurate notes in Service Management systems
">
Manage incident triage and queue management
">
Handle fault/escalation management and provide effective communication
">
">
Required Skills and Qualifications
">
In order to succeed in this role, you will need:
">
">
Experience in an Incident Management role within a Federal Government environment
">
Previous experience working in an ICT outsourcing environment with a Federal Government client
">
High-level computer/IT skills and ITIL4 Foundation Certificate
">
Understanding the principles of teamwork and collaboration
">
Experience working in a results-focused environment
">
Autonomous with attention to detail
">
Intermediate MS365 skills (Excel, Word, PowerPoint) and Service Management tool experience (e.g., ServiceNow)
">
Understanding the principles of configuration and asset management
">
">
Benefits
">
As an employee of Optus, you will enjoy a range of benefits including inclusive paid parental leave, access to online learning resources, and opportunities to volunteer and connect with your colleagues through employee-led groups.
">
Others
">
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please contact us via phone or email. We want to make sure our recruitment process is inclusive and accessible to everyone.
">
💡 Quick Summary
Seeking a career-building opportunity? The Service Delivery Specialist position is now open for candidates interested in the Delivery Boy Jobs sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Delivery Boy Jobs is a plus.