Job Description
The role requires providing phone, ESS tickets and chat support for the end users.
This is an L1 role where the incumbent is expected to be aware about ITIL methodologies Incident, Service Request, Change and Problem.
The role demands excellent communication skills oral and written, good customer handling skills and excellent collaboration skills with ability to work in shift 24X7.
Candidate must possess good knowledge of Windows, Active Directory, O365, VDI, Networking basics etc.
The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails.
L1 Technical Support Handling all the Inbound calls, chat and emails in service desk Handling
L1 level queries from end users Diagnose and quickly resolve a wide range of Windows applications issues.
Performs general preventative maintenance tasks on computers, laptops printers Customize configure desktop hardware to meet specifications and business standards Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory
Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool
If you are interested, please share your updated Resume to ally.ps@ltimindtree.com
Regards
Ally
Sr Associate | TA
LTIMindtree
This is an L1 role where the incumbent is expected to be aware about ITIL methodologies Incident, Service Request, Change and Problem.
The role demands excellent communication skills oral and written, good customer handling skills and excellent collaboration skills with ability to work in shift 24X7.
Candidate must possess good knowledge of Windows, Active Directory, O365, VDI, Networking basics etc.
The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails.
L1 Technical Support Handling all the Inbound calls, chat and emails in service desk Handling
L1 level queries from end users Diagnose and quickly resolve a wide range of Windows applications issues.
Performs general preventative maintenance tasks on computers, laptops printers Customize configure desktop hardware to meet specifications and business standards Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory
Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool
If you are interested, please share your updated Resume to ally.ps@ltimindtree.com
Regards
Ally
Sr Associate | TA
LTIMindtree
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Analyst position is now open for candidates interested in the Teacher Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Teacher Jobs is a plus.