Job Description
Chapman Tripp is New Zealand’s leading commercial law firm. Our technology team plays a critical role in enabling our people to do their best work - securely, efficiently, and with confidence.
We are looking for a Service Desk Support Analyst to join our national Service desk team who is passionate about customer service, enjoys solving problems, and wants to build a long-term career in technology within a supportive, high-performing environment.
This is a hands-on technical role with exposure to modern workplace technology, security-focused environments, and firm-wide projects. You’ll be supported to grow your skills and develop a strong foundation for a career in IT.
Key Responsibilities include:
Respond to service requests and technical support assistance in person, via phone, or email
Diagnose and resolve technical issues relating to hardware or software issues
Install, configure, update, and support user applications and workplace technology
Provision laptops, mobile devices, user accounts and related hardware
Maintain accurate records in our ITSM system, including incident resolution and asset management
Take part in the on-call out of hours roster (approx. every 4 weeks)
Work closely with the wider IT team on service delivery, issue resolution and project work
Experience and Skills you will bring to the role:
2+ years’ experience in a service desk or technical support role
Practical experience working within ITIL-aligned service environments
Strong customer service mindset with the ability to remain calm under pressure
Microsoft Windows 11 and Microsoft 365
Active Directory and user provisioning
Azure / cloud-based identity and services
Microsoft Teams and collaboration tools
Desktop hardware, printing, and peripheral support
Networking fundamentals (LAN, VPN, TCP/IP)
Why Chapman Tripp:
Supportive, inclusive team culture with strong knowledge sharing
Exposure to modern, enterprise-grade technology and security environments
Opportunities to grow into senior support, operations, or digital roles
Mobile Phone subsidy and broadband Subsidy
Wellness benefits and a flexible, people-focused workplace
We are a collaborative workplace of smart, passionate and hardworking people, united by a commitment to excellence. Work for Aotearoa New Zealand’s largest legal partnership and enjoy a firm which has the resources and structures in place for you to do your best work; as well as people who are caring, inclusive and authentic.
Please note: Only applicants with valid long-term work rights for New Zealand already in place can be considered for this role.
We are looking for a Service Desk Support Analyst to join our national Service desk team who is passionate about customer service, enjoys solving problems, and wants to build a long-term career in technology within a supportive, high-performing environment.
This is a hands-on technical role with exposure to modern workplace technology, security-focused environments, and firm-wide projects. You’ll be supported to grow your skills and develop a strong foundation for a career in IT.
Key Responsibilities include:
Respond to service requests and technical support assistance in person, via phone, or email
Diagnose and resolve technical issues relating to hardware or software issues
Install, configure, update, and support user applications and workplace technology
Provision laptops, mobile devices, user accounts and related hardware
Maintain accurate records in our ITSM system, including incident resolution and asset management
Take part in the on-call out of hours roster (approx. every 4 weeks)
Work closely with the wider IT team on service delivery, issue resolution and project work
Experience and Skills you will bring to the role:
2+ years’ experience in a service desk or technical support role
Practical experience working within ITIL-aligned service environments
Strong customer service mindset with the ability to remain calm under pressure
Microsoft Windows 11 and Microsoft 365
Active Directory and user provisioning
Azure / cloud-based identity and services
Microsoft Teams and collaboration tools
Desktop hardware, printing, and peripheral support
Networking fundamentals (LAN, VPN, TCP/IP)
Why Chapman Tripp:
Supportive, inclusive team culture with strong knowledge sharing
Exposure to modern, enterprise-grade technology and security environments
Opportunities to grow into senior support, operations, or digital roles
Mobile Phone subsidy and broadband Subsidy
Wellness benefits and a flexible, people-focused workplace
We are a collaborative workplace of smart, passionate and hardworking people, united by a commitment to excellence. Work for Aotearoa New Zealand’s largest legal partnership and enjoy a firm which has the resources and structures in place for you to do your best work; as well as people who are caring, inclusive and authentic.
Please note: Only applicants with valid long-term work rights for New Zealand already in place can be considered for this role.
💡 Quick Summary
Seeking a career-building opportunity? The Service Desk Support Analyst position is now open for candidates interested in the Remote Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.