Job Description
Full job description
Albany Based!
Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.
Why Us | He aha ai mātou?
Join a rewarding industry where you are contributing to enhancing the lives of others!
Mentorship programme
Online learning platform
Career development opportunities
Company laptop provided
Samsung discounts
Discounted health insurance
Partnership discounts
Full paid training provided
Who we are | Ko wai mātou
HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!
About the role | He kōrero whakamārama mō tēnei tūranga
Join Our Vibrant After Hours Team! You'll play a pivotal role in our Service Centre. Your mission? To deliver exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients. This is a Fixed Term Full Time role working across a 7day roster shifts are 6am - 230pm based in Tāmaki Makaurau Albany!
Responsibilities include:
Managing phone-based and email enquiries that come through from external and internal stakeholders
Ensure that clients and support workers are communicated with in real time for shift / relief changes
Manage logistics with guaranteed hours
To ensure relevant legislation is followed and the most well trained Support Worker is placed with the client
Adhere to our key performance indicators in line with our current contracts
Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes
What you will bring | Ngā tohungatanga mō tēnei tūranga
Empathy and a genuine interest in helping others
Experience in a contact style environment
Passion about the Healthcare sector
Experience working in a fast paced environment
Confidence in using technology/computer literacy
Exceptional communication and rapport building skills over the phone
A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment
HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.
If you'd like to make a real difference in people's lives, apply today.
How to apply | Me pēhea ki te tono
Please apply via our website with your CV and a cover letter. Only applications submitted through the website will be considered.
Applications close | Te katinga o tēnei whai tūranga: 20th March 2026. We are recruiting for our 7th April Induction Intakes
Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.
Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.
Reference #
38159
Posted on
05 Mar 2026
Closes on
20 Mar 2026 21:00
Location(s)
Auckland branch area, Albany office
Expertise
Service Facilitation & Coordination
Job level(s)
0 - 1 year of experience, 1 - 3 years of experience, 3 - 5 years of experience
Work type(s)
Fixed term full-time
Albany Based!
Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.
Why Us | He aha ai mātou?
Join a rewarding industry where you are contributing to enhancing the lives of others!
Mentorship programme
Online learning platform
Career development opportunities
Company laptop provided
Samsung discounts
Discounted health insurance
Partnership discounts
Full paid training provided
Who we are | Ko wai mātou
HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives!
About the role | He kōrero whakamārama mō tēnei tūranga
Join Our Vibrant After Hours Team! You'll play a pivotal role in our Service Centre. Your mission? To deliver exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients. This is a Fixed Term Full Time role working across a 7day roster shifts are 6am - 230pm based in Tāmaki Makaurau Albany!
Responsibilities include:
Managing phone-based and email enquiries that come through from external and internal stakeholders
Ensure that clients and support workers are communicated with in real time for shift / relief changes
Manage logistics with guaranteed hours
To ensure relevant legislation is followed and the most well trained Support Worker is placed with the client
Adhere to our key performance indicators in line with our current contracts
Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes
What you will bring | Ngā tohungatanga mō tēnei tūranga
Empathy and a genuine interest in helping others
Experience in a contact style environment
Passion about the Healthcare sector
Experience working in a fast paced environment
Confidence in using technology/computer literacy
Exceptional communication and rapport building skills over the phone
A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment
HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.
If you'd like to make a real difference in people's lives, apply today.
How to apply | Me pēhea ki te tono
Please apply via our website with your CV and a cover letter. Only applications submitted through the website will be considered.
Applications close | Te katinga o tēnei whai tūranga: 20th March 2026. We are recruiting for our 7th April Induction Intakes
Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.
Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.
Reference #
38159
Posted on
05 Mar 2026
Closes on
20 Mar 2026 21:00
Location(s)
Auckland branch area, Albany office
Expertise
Service Facilitation & Coordination
Job level(s)
0 - 1 year of experience, 1 - 3 years of experience, 3 - 5 years of experience
Work type(s)
Fixed term full-time
💡 Quick Summary
Seeking a career-building opportunity? The Service Facilitator- After hours AM position is now open for candidates interested in the Work from home Jobs sector. This role in Albany offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
